-100
NPS
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Brand Page
MedeAnalytics
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About MedeAnalytics' Brand
MedeAnalytics delivers performance management solutions across the healthcare system to improve financial, operational and clinical outcome.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
MedeAnalytics CMO
MedeAnalytics NPS
MedeAnalytics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MedeAnalytics's customers would recommend using the product based on a scale of -100 to 100.
MedeAnalytics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MedeAnalytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedeAnalytics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MedeAnalytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedeAnalytics Product Quality
2.5/5
MedeAnalytics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedeAnalytics' overall Product Quality score rated by its users and customers.
MedeAnalytics Product Information
MedeAnalytics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.medeanalytics.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Analytics
Healthcare
MedeAnalytics Pricing
MedeAnalytics ROI & Value For Money
2.5/5
MedeAnalytics has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedeAnalytics' overall ROI score rated by its users and customers.
MedeAnalytics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MedeAnalytics Customer Service
3/5
MedeAnalytics has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MedeAnalytics' overall Customer Service score rated by its users and customers.
About MedeAnalytics's Customer Service
Address
5858 Horton Street, Suite 475, Emeryville, CA
Website
http://www.medeanalytics.com
Phone Number
510-379-3300
MedeAnalytics as an Employer
2.5/5
MedeAnalytics has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
MedeAnalytics scored a -100 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of MedeAnalytics would recommend the brand to a friend. ENPS measures how likely MedeAnalytics employees would recommend working at MedeAnalytics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 18% | Promoters |
|---|---|
| 46% | Passive |
| 36% | Detractors |
