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NPS
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Omada Health
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About Omada Health's Brand
We help employers and health plans tackle chronic disease in the most engaging, effective, and scalable way possible. Among its major competitors, Omada Health is ranked in 3rd place for NPS while Joslin Diabetes Center is 1st, and Noom is 2nd. Overall, Omada Health has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $600.00M
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Omada Health Ranking
- #2 / 4 of its competitors
Omada Health NPS
Omada Health's Net Promoter Score (NPS) is a 3 with 37% Promoters, 29% Passives, and 34% Detractors. Net Promoter Score tracks whether Omada Health's customers would recommend using the product based on a scale of -100 to 100.
Omada Health Overall NPS
| 37% | Promoters |
|---|---|
| 29% | Passives |
| 34% | Detractors |
Omada Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 6 | Jun 2024 | 6 |
Aug 2024 5 | Aug 2024 | 5 |
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 7 | Nov 2024 | 7 |
Dec 2024 5 | Dec 2024 | 5 |
Feb 2025 5 | Feb 2025 | 5 |
Mar 2025 3 | Mar 2025 | 3 |
Apr 2025 4 | Apr 2025 | 4 |
May 2025 5 | May 2025 | 5 |
Jun 2025 3 | Jun 2025 | 3 |
Sep 2025 3 | Sep 2025 | 3 |
Oct 2025 3 | Oct 2025 | 3 |
How Other Brands Compare
Omada Health is ranked second for NPS among its competitors. Noom and UnitedHealth Group come in first and third, with Solera Health coming in at #4. Among those competitors, it is the second most valued company behind UnitedHealth Group.
Omada Health |  UnitedHealth Group |  Noom |  Solera Health | |
| Global Ranking | #- | #198 | #- | #- |
| NPS | 3 | -14 | 15 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $600.00M | $344.29B | $300.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omada Health NPS by Gender
Female customers rated Omada Health's NPS 18 points higher than Male customers.
Male
0
Omada Health's NPS was rated by Male customers on Comparably.
35%
Promoters
30%
Passives
35%
Detractors
Female
18
Omada Health's NPS was rated 18 by Female customers on Comparably.
52%
Promoters
14%
Passives
34%
Detractors
Omada Health NPS by Ethnicity
Omada Health's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
Other 50 | Other | 50 |
Omada Health NPS by Age
Omada Health's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Omada Health NPS by Usage
Omada Health's NPS was rated the highest by customers who have used Omada Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 3 | Less than 1 Year | 3 |
1 to 2 Years 9 | 1 to 2 Years | 9 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
Omada Health NPS vs. Competitors
Compared to its competitors, Omada Health's NPS is rated right above MeYou Health, and is preceded by Noom.
| COMPANY | NPS Score | |
|---|---|---|
 | Joslin Diabetes Center | 34 |
| Noom | 15 |
| Omada Health | 3 |
 | MeYou Health | N/A |
 | Epocrates | N/A |
| Solera Health | N/A |
 | Telcare | N/A |
| UnitedHealth Group | -14 |
Omada Health Customer Reviews
Out of the 6 Omada Health customer reviews 3 were positive and 3 were constructive. Omada Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Omada Health Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Omada Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omada Health Customer Loyalty Score by Gender
Female customers rated Omada Health's Customer Loyalty score 13% higher than Male customers.
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Male
68%
Yes
Female
81%
Yes
Omada Health Customer Loyalty Score by Ethnicity
Omada Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Omada Health.
78
out of 100
Caucasian
70
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
100
out of 100
Other
Omada Health Customer Loyalty Score by Age
Omada Health's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 33% | 36-40 | 33% |
41-45 74% | 41-45 | 74% |
46-50 100% | 46-50 | 100% |
51-55 55% | 51-55 | 55% |
56-60 66% | 56-60 | 66% |
61-65 78% | 61-65 | 78% |
66+ 78% | 66+ | 78% |
Omada Health Customer Loyalty Score by Usage
Omada Health's Customer Loyalty score was rated the highest by customers who have used Omada Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Omada Health Customer Loyalty Score by Industry
Omada Health's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Omada Health Customer Loyalty vs. Competitors
Compared to its competitors, Omada Health's Customer Loyalty score is rated right above UnitedHealth Group, and is preceded by Joslin Diabetes Center.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Joslin Diabetes Center | 100% |
| Omada Health | 75% |
| UnitedHealth Group | 69% |
| Noom | 68% |
| MeYou Health | N/A |
| Epocrates | N/A |
| Solera Health | N/A |
| Telcare | N/A |
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Omada Health Product Quality
3.4/5
Omada Health has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Omada Health Product Information
Omada Health’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Omada Health's product the highest. Reviewers from the Education industry rated Omada Health the lowest at 3.2.
- Website
- http://omadahealth.com
- Company Size
- 201-500 Employees
Industry
Healthcare
Quick Insights into Omada Health Product Quality
Omada Health's Product Quality score was rated highest by customers who have used Omada Health's products/services for 2 to 5 Years, and rated lowest by customers ages 41-45.
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Ranked Omada Health Product Quality the Highest
Ranked Omada Health Product Quality the Lowest
Omada Health Product Quality Score by Gender
Female customers rated Omada Health's Product Quality score 0.7 stars higher than Male customers.
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Male
3.2/5
Female
3.9/5
Omada Health Product Quality Score by Ethnicity
Omada Health's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.2 | Other | 4.2 |
Omada Health Product Quality Score by Age
Omada Health's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.7 | 41-45 | 2.7 |
46-50 4 | 46-50 | 4 |
51-55 3.2 | 51-55 | 3.2 |
56-60 3.9 | 56-60 | 3.9 |
61-65 3.9 | 61-65 | 3.9 |
66+ 3.9 | 66+ | 3.9 |
Omada Health Product Quality Score by Usage
Omada Health's Product Quality score was rated the highest by customers who have used Omada Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Omada Health Product Quality Score by Industry
Omada Health's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Omada Health Product Quality vs. Competitors
Compared to its competitors, Omada Health's Product Quality score is rated right above Joslin Diabetes Center, and is preceded by Noom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Noom | 3.6/5 |
| Omada Health | 3.4/5 |
| Joslin Diabetes Center | 3.4/5 |
| UnitedHealth Group | 2.9/5 |
| MeYou Health | N/A |
| Epocrates | N/A |
| Solera Health | N/A |
| Telcare | N/A |
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Omada Health Pricing
Omada Health ROI & Value For Money
3.5/5
Omada Health has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Omada Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Omada Health.
Quick Insights into Omada Health ROI
Omada Health's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 36-40.
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Ranked Omada Health ROI the Highest
Ranked Omada Health ROI the Lowest
Omada Health ROI Score by Gender
Female customers rated Omada Health's ROI score 0.5 stars higher than Male customers.
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Male
3.4/5
Female
3.9/5
Omada Health ROI Score by Ethnicity
Omada Health's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Omada Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.4 | Other | 4.4 |
Omada Health ROI Score by Age
Omada Health's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.9 | 41-45 | 2.9 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.7 | 56-60 | 3.7 |
61-65 4.4 | 61-65 | 4.4 |
66+ 3.9 | 66+ | 3.9 |
Omada Health ROI Score by Usage
Omada Health's ROI score was rated the highest by customers who have used Omada Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Omada Health ROI Score by Industry
Omada Health's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Omada Health Pricing vs. Competitors
Compared to its competitors, Omada Health's ROI score is rated right above Noom, and is preceded by Joslin Diabetes Center.
| COMPANY | Pricing Score | |
|---|---|---|
| Joslin Diabetes Center | 4.5/5 |
| Omada Health | 3.5/5 |
| Noom | 3.5/5 |
| UnitedHealth Group | 2.9/5 |
| MeYou Health | N/A |
| Epocrates | N/A |
| Solera Health | N/A |
| Telcare | N/A |
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Omada Health Customer Satisfaction (CSAT)
Omada Health Customer Satisfaction (CSAT) Score
70 / 100
Omada Health has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
43%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
3%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Omada Health Customer Satisfaction
Omada Health's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.
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Ranked Omada Health Customer Satisfaction the Highest
Ranked Omada Health Customer Satisfaction the Lowest
Omada Health Customer Satisfaction Score by Gender
Female customers rated Omada Health's Customer Satisfaction score 15 points higher than Male customers.
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62 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 31% |
77 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 12% | |
Very Dissatisfied | 4% |
Omada Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Omada Health's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
33%
Satisfied
37%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
16%
CSAT according to African American/Black
Omada Health's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Omada Health's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Omada Health's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Omada Health Customer Satisfaction Score by Age
Omada Health's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 88% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 71% | |||||||||||||||
| 61-65 | 50% |
Omada Health Customer Satisfaction Score by Usage
Omada Health's Customer Satisfaction score was rated the highest by customers who have used Omada Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Omada Health Customer Satisfaction Score by Industry
Omada Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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{
"title": "Omada Health Customer Satisfaction Score by Industry",
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}Omada Health Customer Satisfaction vs. Competitors
Compared to its competitors, Omada Health's Customer Satisfaction score is rated right above Noom, and is preceded by Joslin Diabetes Center.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Joslin Diabetes Center | 100% |
| Omada Health | 71% |
| Noom | 64% |
| UnitedHealth Group | 49% |
| MeYou Health | 0% |
| Epocrates | 0% |
| Solera Health | 0% |
| Telcare | 0% |
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Omada Health Customer Service
3.6/5
Omada Health has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Omada Health's Customer Service
Address
500 Sansome, Suite 200, San Francisco, CA 94111
Website
http://omadahealth.com
Phone Number
(888) 987-8337
Omada Health's Social Links
Quick Insights into Omada Health Customer Service
Omada Health's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
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Ranked Omada Health Customer Service the Highest
Ranked Omada Health Customer Service the Lowest
Omada Health Customer Service Score by Gender
Female customers rated Omada Health's Customer Service score 0.5 stars higher than Male customers.
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Male
3.3/5
Female
3.8/5
Omada Health Customer Service Score by Ethnicity
Omada Health's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Omada Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.4 | Other | 4.4 |
Omada Health Customer Service Score by Age
Omada Health's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
36-40 3 | 36-40 | 3 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.8 | 56-60 | 3.8 |
61-65 3.9 | 61-65 | 3.9 |
66+ 3.4 | 66+ | 3.4 |
Omada Health Customer Service Score by Usage
Omada Health's Customer Service score was rated the highest by customers who have used Omada Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Omada Health Customer Service Score by Industry
Omada Health's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Omada Health Customer Service vs. Competitors
Compared to its competitors, Omada Health's Customer Service score is rated right above Noom, and is preceded by Joslin Diabetes Center.
| COMPANY | Customer Service Score | |
|---|---|---|
| Joslin Diabetes Center | 4.7/5 |
| Omada Health | 3.6/5 |
| Noom | 3.5/5 |
| UnitedHealth Group | 2.9/5 |
| MeYou Health | N/A |
| Epocrates | N/A |
| Solera Health | N/A |
| Telcare | N/A |
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Omada Health as an Employer
3.8/5
Omada Health has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Omada Health scored a 3 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Omada Health would recommend the brand to a friend. ENPS measures how likely Omada Health employees would recommend working at Omada Health to a friend.
Net Promoter Score
3
NPS Score
| 37% | Promoters |
|---|---|
| 29% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
