43
NPS
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SocialChorus
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About SocialChorus' Brand
SocialChorus is the only employee communications platform for complex, distributed workforces. Among its major competitors, SocialChorus is ranked in 3rd place for NPS while Beekeeper is 1st, and Smarp is 2nd.Their current valuation is $100.00M
Brand at a Glance
4.1/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
SocialChorus Ranking
- #1 / 4 of its competitors
SocialChorus NPS
SocialChorus's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether SocialChorus's customers would recommend using the product based on a scale of -100 to 100.
SocialChorus Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
SocialChorus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
How Other Brands Compare
SocialChorus is ranked first for NPS among its competitors. LinkedIn and Sprinklr come in second and third, with Dynamic signal coming in at #4. Among those competitors, it is the most valued company behind Sprinklr.
SocialChorus |  LinkedIn |  Sprinklr |  Dynamic signal | |
| Global Ranking | #- | #29 | #534 | #- |
| NPS | 43 | 33 | 10 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Positive | - |
| Valuation Updated every 24 hours for public companies | $100.00M | - | $1.80B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SocialChorus NPS by Usage
SocialChorus's NPS was rated the highest by customers who have used SocialChorus's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 73 | 1 to 2 Years | 73 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
SocialChorus NPS vs. Competitors
Compared to its competitors, SocialChorus's NPS is rated right above LinkedIn, and is preceded by Smarp.
| COMPANY | NPS Score | |
|---|---|---|
 | Beekeeper | 71 |
 | Smarp | 61 |
| SocialChorus | 43 |
| 33 | |
| Sprinklr | 10 |
 | GaggleAMP | N/A |
 | Speakr | N/A |
| Dynamic signal | -100 |
 | Invisible Media | -100 |
SocialChorus Product Quality
4.1/5
SocialChorus has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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SocialChorus Product Information
SocialChorus serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, and Brazil. SocialChorus supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
SocialChorus’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.socialchorus.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Mobile App
SaaS
Social
Sports & Entertainment
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Communication Software
Content Marketing Software
Productivity Software
Employee Engagement Software
Knowledge Management Software
Internal Communications Software
Advocacy Software
SocialChorus Product Quality vs. Competitors
Compared to its competitors, SocialChorus's Product Quality score is rated right above Smarp, and is preceded by Beekeeper.
| COMPANY | Product Quality Score | |
|---|---|---|
| Beekeeper | 4.4/5 |
| SocialChorus | 4.1/5 |
| Smarp | 4.1/5 |
| 4/5 | |
| Sprinklr | 3.9/5 |
| Dynamic signal | 1.5/5 |
| Invisible Media | 1.5/5 |
| GaggleAMP | N/A |
| Speakr | N/A |
Unlock SocialChorus Product Quality vs. Competitors Data
VS
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SocialChorus Pricing
SocialChorus ROI & Value For Money
3.9/5
SocialChorus has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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SocialChorus Pricing Plans
SocialChorus has a pricing structure that accommodates medium and large businesses.
Who Uses SocialChorus?
Medium Businesses
Large Enterprises
SocialChorus Pricing vs. Competitors
Compared to its competitors, SocialChorus's ROI score is rated right above Sprinklr, and is preceded by Beekeeper.
| COMPANY | Pricing Score | |
|---|---|---|
| Beekeeper | 4.5/5 |
| SocialChorus | 3.9/5 |
| Sprinklr | 3.9/5 |
| 3.7/5 | |
| Smarp | 3.7/5 |
| Dynamic signal | 1.5/5 |
| Invisible Media | 1.5/5 |
| GaggleAMP | N/A |
| Speakr | N/A |
Unlock SocialChorus ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SocialChorus ROI vs. Competitors data and gain insights into your customers today.
SocialChorus Customer Service
5/5
SocialChorus has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SocialChorus's Customer Service
Address
123 Market St, 12th Floor, San Francisco, CA
Website
http://www.socialchorus.com
Phone Number
(415) 655-2700
SocialChorus Customer Service vs. Competitors
Compared to its competitors, SocialChorus's Customer Service score is rated right above Beekeeper, and is preceded by Smarp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Smarp | 5/5 |
| SocialChorus | 5/5 |
| Beekeeper | 4.5/5 |
| Sprinklr | 3.8/5 |
| 3.7/5 | |
| Dynamic signal | 1.5/5 |
| Invisible Media | 1.5/5 |
| GaggleAMP | N/A |
| Speakr | N/A |
Unlock SocialChorus Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SocialChorus Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
SocialChorus scored a 43 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SocialChorus would recommend the brand to a friend. ENPS measures how likely SocialChorus employees would recommend working at SocialChorus to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
