61
NPS
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Brand Page
Smarp
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About Smarp's Brand
We're creating the world's best Knowledge Sharing platform, ensuring knowledge is not locked away in silos, and making it simple and rewarding to share
Brand at a Glance
4.1/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Smarp NPS
Smarp's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Smarp's customers would recommend using the product based on a scale of -100 to 100.
Smarp Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Smarp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smarp NPS by Usage
Smarp's NPS was rated the highest by customers who have used Smarp's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Smarp Product Quality
4.1/5
Smarp has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Smarp's overall Product Quality score rated by its users and customers.
Smarp Product Information
Smarp serves markets in the United States, Europe, Middle-East and Africa, Canada, United Kingdom, and Germany. Smarp supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Smarp’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.smarp.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Arabic
French
German
Spanish
Russian
Swedish
Danish
Finnish
Product Type
Internal Communications Software
Smarp Pricing
Smarp ROI & Value For Money
3.7/5
Smarp has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Smarp's overall ROI score rated by its users and customers.
Smarp Pricing Plans
Smarp has a pricing structure that accommodates medium and large businesses.
Who Uses Smarp?
Medium Businesses
Large Enterprises
Smarp Customer Service
5/5
Smarp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Smarp's overall Customer Service score rated by its users and customers.
About Smarp's Customer Service
Address
Kalevankatu 20, 00100 Finland
Website
http://www.smarp.com
Smarp's Social Links
Consumer vs. Employees
Smarp scored a 61 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Smarp would recommend the brand to a friend. ENPS measures how likely Smarp employees would recommend working at Smarp to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
