-100
NPS
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Dynamic signal
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About Dynamic signal's Brand
Dynamic Signal is the leading Employee Communications platform Among its major competitors, Dynamic signal is ranked in 7th place for NPS while Gainsight is 1st, and SocialChorus is 2nd.Their current valuation is $300.00M
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Dynamic signal CMO
Joelle Kaufman
Joelle Kaufman serves as the Chief Marketing Officer (CMO) of Dynamic Signal. Joelle started at Dynamic Signal in August of 2017. Joelle currently resides in San Francisco Bay Area.
Dynamic signal Ranking
- #4 / 4 of its competitors
Dynamic signal NPS
Dynamic signal's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Dynamic signal's customers would recommend using the product based on a scale of -100 to 100.
Dynamic signal Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Dynamic signal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
How Other Brands Compare
Dynamic signal is ranked #4 for NPS among its competitors. Gainsight and LinkedIn come in first and second, with Sprinklr coming in at third. Among those competitors, it is the lowest valued company behind Sprinklr.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dynamic signal NPS vs. Competitors
Compared to its competitors, Dynamic signal's NPS is rated right below Sprinklr.
| COMPANY | NPS Score | |
|---|---|---|
 | Gainsight | 43 |
 | SocialChorus | 43 |
 | Spredfast | 34 |
 | 33 | |
 | 360i | 14 |
 | Sprinklr | 10 |
| Dynamic signal | -100 |
Dynamic signal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dynamic signal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dynamic signal Customer Loyalty vs. Competitors
Compared to its competitors, Dynamic signal's Customer Loyalty score is rated right above Gainsight.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dynamic signal | 100% |
| Gainsight | 85% |
| 85% | |
| Sprinklr | 76% |
| 360i | 68% |
| SocialChorus | N/A |
| Spredfast | N/A |
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Dynamic signal Product Quality
1.5/5
Dynamic signal has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Dynamic signal Product Information
Dynamic signal serves markets in the United States, Europe, and United Kingdom. Dynamic signal supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Dynamic signal’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.dynamicsignal.com
- Company Size
- 51-200 Employees
Industry
Business Services
Content
Enterprise
Media
SaaS
Social
Sports & Entertainment
Languages Supported
English
Product Type
Content Marketing Software
Brand Management Software
Employee Engagement Software
Internal Communications Software
Advocacy Software
Dynamic signal Product Quality vs. Competitors
Compared to its competitors, Dynamic signal's Product Quality score is rated right below 360i.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gainsight | 4.1/5 |
| SocialChorus | 4.1/5 |
| Spredfast | 4/5 |
| 4/5 | |
| Sprinklr | 3.9/5 |
| 360i | 3.8/5 |
| Dynamic signal | 1.5/5 |
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Dynamic signal Pricing
Dynamic signal ROI & Value For Money
1.5/5
Dynamic signal has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Dynamic signal Pricing Plans
Dynamic signal has a pricing structure that accommodates medium and large businesses.
Who Uses Dynamic signal?
Medium Businesses
Large Enterprises
Dynamic signal Pricing vs. Competitors
Compared to its competitors, Dynamic signal's ROI score is rated right below 360i.
| COMPANY | Pricing Score | |
|---|---|---|
| Gainsight | 4/5 |
| SocialChorus | 3.9/5 |
| Sprinklr | 3.9/5 |
| 3.7/5 | |
| Spredfast | 3.5/5 |
| 360i | 3.4/5 |
| Dynamic signal | 1.5/5 |
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Dynamic signal Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dynamic signal Customer Satisfaction vs. Competitors
Compared to its competitors, Dynamic signal's Customer Satisfaction score is rated right below Spredfast.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 360i | 100% |
| 76% | |
| Sprinklr | 76% |
| Gainsight | 72% |
| SocialChorus | 0% |
| Spredfast | 0% |
| Dynamic signal | 0% |
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Dynamic signal Customer Service
1.5/5
Dynamic signal has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Dynamic signal's Customer Service
Address
1111 Bayhill Drive, Suite 325, San Bruno, CA 94066
Website
http://www.dynamicsignal.com
Dynamic signal Customer Service vs. Competitors
Compared to its competitors, Dynamic signal's Customer Service score is rated right below 360i.
| COMPANY | Customer Service Score | |
|---|---|---|
| SocialChorus | 5/5 |
| Gainsight | 4.2/5 |
| Sprinklr | 3.8/5 |
| Spredfast | 3.7/5 |
| 3.7/5 | |
| 360i | 2.9/5 |
| Dynamic signal | 1.5/5 |
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Dynamic signal as an Employer
3.4/5
Dynamic signal has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dynamic signal scored a -100 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Dynamic signal would recommend the brand to a friend. ENPS measures how likely Dynamic signal employees would recommend working at Dynamic signal to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
