14
NPS
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360i
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About 360i's Brand
360i is a digital agency specializing in search engine marketing, social media, mobile marketing, and web design and development.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
2.9/5
Customer Service
360i NPS
360i's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether 360i's customers would recommend using the product based on a scale of -100 to 100.
360i Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
360i NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 33 | Feb 2022 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 20 | May 2022 | 20 |
Sep 2022 15 | Sep 2022 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
360i Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of 360i users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
360i Product Quality
3.8/5
360i has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock 360i's overall Product Quality score rated by its users and customers.
360i Product Information
360i’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.360i.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Media
360i Pricing
360i ROI & Value For Money
3.4/5
360i has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock 360i's overall ROI score rated by its users and customers.
360i Customer Satisfaction (CSAT)
360i Customer Satisfaction (CSAT) Score
100 / 100
360i has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
360i Customer Service
2.9/5
360i has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock 360i's overall Customer Service score rated by its users and customers.
About 360i's Customer Service
Address
One Market Street, Spear Tower, Suite 3640, San Francisco, CA 94105
Website
http://www.360i.com
Phone Number
404-961-7447
360i as an Employer
3.8/5
360i has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
360i scored a 14 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of 360i would recommend the brand to a friend. ENPS measures how likely 360i employees would recommend working at 360i to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
