34
NPS
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Spredfast
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About Spredfast's Brand
Spredfast gives marketers the solutions needed to manage their brand and connect with consumers in an increasingly social world. Among its major competitors, Spredfast is ranked in 4th place for NPS while Facelift Brand Building Technologies is 1st, and Buffer is 2nd.
Brand at a Glance
4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Spredfast CMO
Jim Rudden
Jim Rudden serves as the Chief Marketing Officer of Spredfast. Jim started at Spredfast in October of 2010. Jim is currently based in the Austin, Texas Area.
Spredfast Ranking
- #2 / 4 of its competitors
Spredfast NPS
Spredfast's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Spredfast's customers would recommend using the product based on a scale of -100 to 100.
Spredfast Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Spredfast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
How Other Brands Compare
Spredfast is ranked second for NPS among its competitors. Sprout Social and Hootsuite come in first and third, with Sprinklr coming in at #4.
Spredfast |  Hootsuite |  Sprout Social |  Sprinklr | |
| Global Ranking | #- | #225 | #276 | #534 |
| NPS | 34 | 24 | 37 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Positive |
| Valuation Updated every 24 hours for public companies | - | $3.40B | $3.40B | $1.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spredfast NPS by Usage
Spredfast's NPS was rated 67 points by customers who have used Spredfast's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
Spredfast NPS vs. Competitors
Compared to its competitors, Spredfast's NPS is rated right above Hootsuite, and is preceded by Sprout Social.
| COMPANY | NPS Score | |
|---|---|---|
 | Facelift Brand Building Technologies | 100 |
 | Buffer | 49 |
| Sprout Social | 37 |
| Spredfast | 34 |
| Hootsuite | 24 |
| Sprinklr | 10 |
 | Digimind | -100 |
 | Main Street Hub | -100 |
Spredfast Product Quality
4/5
Spredfast has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Spredfast Product Information
Spredfast serves markets in the United States, Europe, and Canada. Spredfast supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Spredfast’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Spredfast's product the highest.
- Website
- http://www.spredfast.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
Content
Enterprise
SaaS
Social
Languages Supported
English
Product Type
Communication Software
Facebook App Software
Social Media Marketing Software
Campaign Management Software
Quick Insights into Spredfast Product Quality
Spredfast's Product Quality score was rated highest by customers who have used Spredfast's products/services for 5 to 10 Years, and rated lowest by customers who have used Spredfast's products/services for 1 to 2 Years.
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Ranked Spredfast Product Quality the Highest
Ranked Spredfast Product Quality the Lowest
Spredfast Product Quality Score by Usage
Spredfast's Product Quality score was rated the highest by customers who have used Spredfast's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Spredfast Product Quality Score by Industry
Spredfast's Product Quality score was rated 3 stars by Marketing, Advertising and Research industry customers.
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Spredfast Product Quality vs. Competitors
Compared to its competitors, Spredfast's Product Quality score is rated right above Hootsuite, and is preceded by Facelift Brand Building Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Buffer | 4.4/5 |
| Sprout Social | 4.1/5 |
| Facelift Brand Building Technologies | 4/5 |
| Spredfast | 4/5 |
| Hootsuite | 3.9/5 |
| Sprinklr | 3.9/5 |
| Main Street Hub | 2.5/5 |
| Digimind | N/A |
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VS
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Spredfast Pricing
Spredfast ROI & Value For Money
3.5/5
Spredfast has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Spredfast Pricing Plans
Spredfast has a pricing structure that accommodates medium and large businesses.
Who Uses Spredfast?
Medium Businesses
Large Enterprises
Spredfast Pricing vs. Competitors
Compared to its competitors, Spredfast's ROI score is rated right above Main Street Hub, and is preceded by Hootsuite.
| COMPANY | Pricing Score | |
|---|---|---|
| Buffer | 4.3/5 |
| Sprout Social | 4/5 |
| Facelift Brand Building Technologies | 4/5 |
| Sprinklr | 3.9/5 |
| Hootsuite | 3.7/5 |
| Spredfast | 3.5/5 |
| Main Street Hub | 3/5 |
| Digimind | N/A |
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VS
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Spredfast Customer Service
3.7/5
Spredfast has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Spredfast's Customer Service
Address
200 W Cesar Chavez, 6th Floor, Austin, TX 78701
Website
http://www.spredfast.com
Phone Number
(888) 212-2216
Spredfast Customer Service vs. Competitors
Compared to its competitors, Spredfast's Customer Service score is rated right above Hootsuite, and is preceded by Sprinklr.
| COMPANY | Customer Service Score | |
|---|---|---|
| Facelift Brand Building Technologies | 5/5 |
| Buffer | 4.1/5 |
| Sprout Social | 4/5 |
| Sprinklr | 3.8/5 |
| Spredfast | 3.7/5 |
| Hootsuite | 3.6/5 |
| Main Street Hub | 3/5 |
| Digimind | 1.5/5 |
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Spredfast as an Employer
3.8/5
Spredfast has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Spredfast scored a 34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Spredfast would recommend the brand to a friend. ENPS measures how likely Spredfast employees would recommend working at Spredfast to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
