-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Main Street Hub
Marketing or Exec? Claim Your Free Account
About Main Street Hub's Brand
Main Street Hub offers a unique "do-it-for-you" marketing platform that integrates social media, customer reviews, web, & email marketing. Among its major competitors, Main Street Hub is ranked in 8th place for NPS while ADARA, Inc. is 1st, and Yext is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Main Street Hub Ranking
- #4 / 4 of its competitors
Main Street Hub NPS
Main Street Hub's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Main Street Hub's customers would recommend using the product based on a scale of -100 to 100.
Main Street Hub Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Main Street Hub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
How Other Brands Compare
Main Street Hub is ranked #4 for NPS among its competitors. ADARA, Inc. and Yext come in first and second, with OutboundEngine coming in at third.
Main Street Hub |  Yext |  ADARA, Inc. |  OutboundEngine | |
| Global Ranking | #- | #634 | #- | #- |
| NPS | -100 | 36 | 67 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.85B | $150.00M | $145.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Main Street Hub NPS vs. Competitors
Compared to its competitors, Main Street Hub's NPS is rated right below Yodle.
| COMPANY | NPS Score | |
|---|---|---|
| ADARA, Inc. | 67 |
| Yext | 36 |
 | Spredfast | 34 |
 | Perksy | 0 |
 | Social High Rise | N/A |
 | Constant Contact | -7 |
| OutboundEngine | -16 |
 | Yodle | -50 |
| Main Street Hub | -100 |
Main Street Hub Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Main Street Hub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Main Street Hub Customer Loyalty vs. Competitors
Compared to its competitors, Main Street Hub's Customer Loyalty score is rated right above ADARA, Inc., and is preceded by Yodle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Perksy | 100% |
| Yodle | 100% |
| Main Street Hub | 100% |
| ADARA, Inc. | 83% |
| OutboundEngine | 79% |
| Yext | 76% |
| Constant Contact | 76% |
| Spredfast | N/A |
| Social High Rise | N/A |
Unlock Main Street Hub Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Main Street Hub Customer Loyalty vs. Competitors data and gain insights into your customers today.
Main Street Hub Product Quality
2.5/5
Main Street Hub has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Main Street Hub's overall Product Quality score rated by its users and customers.
Main Street Hub Product Information
Main Street Hub’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.mainstreethub.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
SaaS
Main Street Hub Product Quality vs. Competitors
Compared to its competitors, Main Street Hub's Product Quality score is rated right above Perksy, and is preceded by Constant Contact.
| COMPANY | Product Quality Score | |
|---|---|---|
| Spredfast | 4/5 |
| Yext | 3.9/5 |
| Yodle | 3.8/5 |
| OutboundEngine | 3.7/5 |
| ADARA, Inc. | 3.5/5 |
| Constant Contact | 3.1/5 |
| Main Street Hub | 2.5/5 |
| Perksy | 1.5/5 |
| Social High Rise | N/A |
Unlock Main Street Hub Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Main Street Hub Product Quality vs. Competitors data and gain insights into your customers today.
Main Street Hub Pricing
Main Street Hub ROI & Value For Money
3/5
Main Street Hub has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Main Street Hub's overall ROI score rated by its users and customers.
Main Street Hub Pricing vs. Competitors
Compared to its competitors, Main Street Hub's ROI score is rated right above Perksy, and is preceded by Constant Contact.
| COMPANY | Pricing Score | |
|---|---|---|
| Yext | 3.9/5 |
| ADARA, Inc. | 3.8/5 |
| Spredfast | 3.5/5 |
| OutboundEngine | 3.4/5 |
| Yodle | 3.2/5 |
| Constant Contact | 3/5 |
| Main Street Hub | 3/5 |
| Perksy | 1.5/5 |
| Social High Rise | N/A |
Unlock Main Street Hub ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Main Street Hub ROI vs. Competitors data and gain insights into your customers today.
Main Street Hub Customer Service
3/5
Main Street Hub has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Main Street Hub's overall Customer Service score rated by its users and customers.
About Main Street Hub's Customer Service
Address
600 Congress Avenue, Suite 1200, Austin, TX 78701
Website
http://www.mainstreethub.com
Phone Number
(512) 614-3260
Main Street Hub's Social Links
Main Street Hub Customer Service vs. Competitors
Compared to its competitors, Main Street Hub's Customer Service score is rated right above Constant Contact, and is preceded by Yodle.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yext | 3.9/5 |
| ADARA, Inc. | 3.9/5 |
| Spredfast | 3.7/5 |
| OutboundEngine | 3.4/5 |
| Yodle | 3.1/5 |
| Main Street Hub | 3/5 |
| Constant Contact | 2/5 |
| Perksy | 1.5/5 |
| Social High Rise | N/A |
Unlock Main Street Hub Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Main Street Hub Customer Service vs. Competitors data and gain insights into your customers today.
Main Street Hub as an Employer
3.8/5
Main Street Hub has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Main Street Hub scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Main Street Hub would recommend the brand to a friend. ENPS measures how likely Main Street Hub employees would recommend working at Main Street Hub to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
