-16
NPS
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OutboundEngine
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About OutboundEngine's Brand
"OutboundEngine renders content, email and social media marketing services for small businesses." Among its major competitors, OutboundEngine is ranked in 6th place for NPS while CloudHealth Technologies is 1st, and Checkmarx is 2nd. Overall, OutboundEngine has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $145.00M
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
OutboundEngine Ranking
- #3 / 4 of its competitors
OutboundEngine NPS
OutboundEngine's Net Promoter Score (NPS) is a -16 with 42% Promoters, 0% Passives, and 58% Detractors. Net Promoter Score tracks whether OutboundEngine's customers would recommend using the product based on a scale of -100 to 100.
OutboundEngine Overall NPS
| 42% | Promoters |
|---|---|
| 0% | Passives |
| 58% | Detractors |
OutboundEngine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Aug 2020 -20 | Aug 2020 | -20 |
Dec 2020 0 | Dec 2020 | 0 |
Jun 2021 15 | Jun 2021 | 15 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2023 11 | Jan 2023 | 11 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 -9 | Jan 2024 | -9 |
Sep 2025 -17 | Sep 2025 | -17 |
How Other Brands Compare
OutboundEngine is ranked third for NPS among its competitors. Databricks and Sprinklr come in first and second, with Signpost coming in at #4. Among those competitors, it is the lowest valued company behind Databricks.
OutboundEngine |  Sprinklr |  Databricks |  Signpost | |
| Global Ranking | #- | #534 | #- | #- |
| NPS | -16 | 10 | 29 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Positive | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $145.00M | $1.80B | $6.20B | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OutboundEngine NPS by Gender
OutboundEngine's NPS was rated 34 by Male customers on Comparably.
Male
34
OutboundEngine's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
OutboundEngine's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OutboundEngine NPS vs. Competitors
Compared to its competitors, OutboundEngine's NPS is rated right above Signpost, and is preceded by FreshLime.
| COMPANY | NPS Score | |
|---|---|---|
 | CloudHealth Technologies | 50 |
 | Checkmarx | 46 |
 | Spredfast | 34 |
| Databricks | 29 |
| Sprinklr | 10 |
 | FreshLime | N/A |
| OutboundEngine | -16 |
| Signpost | -51 |
OutboundEngine Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of OutboundEngine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OutboundEngine Customer Loyalty Score by Gender
OutboundEngine's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
OutboundEngine Customer Loyalty vs. Competitors
Compared to its competitors, OutboundEngine's Customer Loyalty score is rated right above Checkmarx, and is preceded by Signpost.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Signpost | 85% |
| OutboundEngine | 79% |
| Checkmarx | 77% |
| Sprinklr | 76% |
| Databricks | 73% |
| CloudHealth Technologies | 55% |
| Spredfast | N/A |
| FreshLime | N/A |
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OutboundEngine Product Quality
3.7/5
OutboundEngine has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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OutboundEngine Product Information
OutboundEngine serves markets in the United States. OutboundEngine supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
OutboundEngine’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated OutboundEngine's product the highest.
- Website
- http://outboundengine.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Email Marketing Software
Online Marketing Software
Facebook App Software
Social Media Marketing Software
Campaign Management Software
Social Media Management Software
Email Management Software
Quick Insights into OutboundEngine Product Quality
OutboundEngine's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used OutboundEngine's products/services for 1 to 2 Years.
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Ranked OutboundEngine Product Quality the Highest
Ranked OutboundEngine Product Quality the Lowest
OutboundEngine Product Quality Score by Gender
OutboundEngine's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
OutboundEngine Product Quality Score by Usage
OutboundEngine's Product Quality score was rated the highest by customers who have used OutboundEngine's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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OutboundEngine Product Quality Score by Industry
OutboundEngine's Product Quality score was rated 3 stars by Real Estate industry customers.
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OutboundEngine Product Quality vs. Competitors
Compared to its competitors, OutboundEngine's Product Quality score is rated right above Checkmarx, and is preceded by Sprinklr.
| COMPANY | Product Quality Score | |
|---|---|---|
| FreshLime | 5/5 |
| CloudHealth Technologies | 4/5 |
| Spredfast | 4/5 |
| Databricks | 3.9/5 |
| Sprinklr | 3.9/5 |
| OutboundEngine | 3.7/5 |
| Checkmarx | 3.6/5 |
| Signpost | 3.2/5 |
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OutboundEngine Pricing
OutboundEngine ROI & Value For Money
3.4/5
OutboundEngine has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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OutboundEngine Pricing Plans
OutboundEngine has a pricing structure that accommodates small, medium, and large businesses. Starting from $199/month, OutboundEngine uses a subscription model and offers the following: • Value (up to 2,000 email contacts) : $299/mo., • Premium (up to 10,000 email contacts) : $499/mo., and For more information: https://www.outboundengine.com/pricing/.
Who Uses OutboundEngine?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into OutboundEngine ROI
OutboundEngine's ROI score was rated highest by Male customers.
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Ranked OutboundEngine ROI the Highest
OutboundEngine ROI Score by Gender
OutboundEngine's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
OutboundEngine Pricing vs. Competitors
Compared to its competitors, OutboundEngine's ROI score is rated right above CloudHealth Technologies, and is preceded by Spredfast.
| COMPANY | Pricing Score | |
|---|---|---|
| Sprinklr | 3.9/5 |
| Databricks | 3.8/5 |
| Checkmarx | 3.8/5 |
| Spredfast | 3.5/5 |
| OutboundEngine | 3.4/5 |
| CloudHealth Technologies | 3/5 |
| Signpost | 2.8/5 |
| FreshLime | 2.7/5 |
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OutboundEngine Customer Satisfaction (CSAT)
OutboundEngine Customer Satisfaction (CSAT) Score
40 / 100
OutboundEngine has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OutboundEngine Customer Satisfaction vs. Competitors
Compared to its competitors, OutboundEngine's Customer Satisfaction score is rated right above Signpost, and is preceded by CloudHealth Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Checkmarx | 78% |
| Databricks | 78% |
| Sprinklr | 76% |
| CloudHealth Technologies | 50% |
| OutboundEngine | 40% |
| Signpost | 17% |
| Spredfast | 0% |
| FreshLime | 0% |
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OutboundEngine Customer Service
3.4/5
OutboundEngine has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About OutboundEngine's Customer Service
Address
1301 Barton Skyway, Austin, TX 78746
Website
http://outboundengine.com
Phone Number
512-549-4912
OutboundEngine's Social Links
Quick Insights into OutboundEngine Customer Service
OutboundEngine's Customer Service score was rated highest by Male customers.
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Ranked OutboundEngine Customer Service the Highest
OutboundEngine Customer Service Score by Gender
OutboundEngine's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
OutboundEngine Customer Service vs. Competitors
Compared to its competitors, OutboundEngine's Customer Service score is rated right above Signpost, and is preceded by CloudHealth Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Databricks | 3.8/5 |
| Sprinklr | 3.8/5 |
| Spredfast | 3.7/5 |
| FreshLime | 3.7/5 |
| Checkmarx | 3.6/5 |
| CloudHealth Technologies | 3.5/5 |
| OutboundEngine | 3.4/5 |
| Signpost | 3.2/5 |
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OutboundEngine as an Employer
Consumer vs. Employees
OutboundEngine scored a -16 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of OutboundEngine would recommend the brand to a friend. ENPS measures how likely OutboundEngine employees would recommend working at OutboundEngine to a friend.
Net Promoter Score
-16
NPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 86% | Promoters |
|---|---|
| 6% | Passive |
| 8% | Detractors |
