29
NPS
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Databricks
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About Databricks' Brand
Founded by the creators of Apache Spark, Databricks builds software and hosted services for extracting value from big data.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Databricks CMO
Rick Schultz
Rick Schultz serves as the Chief Marketing Officer of Databricks. Rick started at Databricks in March of 2017. Rick currently resides in the San Francisco Bay Area.
Databricks NPS
Databricks's Net Promoter Score (NPS) is a 29 with 55% Promoters, 19% Passives, and 26% Detractors. Net Promoter Score tracks whether Databricks's customers would recommend using the product based on a scale of -100 to 100.
Databricks Overall NPS
| 55% | Promoters |
|---|---|
| 19% | Passives |
| 26% | Detractors |
Databricks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 29 | Jul 2024 | 29 |
Aug 2024 29 | Aug 2024 | 29 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 27 | Nov 2024 | 27 |
Dec 2024 29 | Dec 2024 | 29 |
Jan 2025 29 | Jan 2025 | 29 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 29 | Apr 2025 | 29 |
Aug 2025 29 | Aug 2025 | 29 |
Nov 2025 27 | Nov 2025 | 27 |
Dec 2025 29 | Dec 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Databricks NPS by Gender
Female customers rated Databricks's NPS 20 points higher than Male customers.
Male
17
Databricks's NPS was rated 17 by Male customers on Comparably.
44%
Promoters
29%
Passives
27%
Detractors
Female
37
Databricks's NPS was rated 37 by Female customers on Comparably.
56%
Promoters
25%
Passives
19%
Detractors
Databricks NPS by Ethnicity
Databricks's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander -5 | Asian or Pacific Islander | -5 |
Other 15 | Other | 15 |
Databricks NPS by Age
Databricks's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Databricks NPS by Usage
Databricks's NPS was rated the highest by customers who have used Databricks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 35 | Less than 1 Year | 35 |
1 to 2 Years -1 | 1 to 2 Years | -1 |
2 to 5 Years 41 | 2 to 5 Years | 41 |
Databricks Customer Reviews
Out of the 8 Databricks customer reviews 6 were positive and 2 were constructive. Databricks customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Databricks Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Databricks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Databricks Customer Loyalty Score by Gender
Female customers rated Databricks's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Databricks.
Male
75%
Yes
Female
83%
Yes
Databricks Customer Loyalty Score by Ethnicity
Databricks's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Databricks.
66
out of 100
Caucasian
82
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
74
out of 100
Other
Databricks Customer Loyalty Score by Age
Databricks's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Databricks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 44% | 26-30 | 44% |
31-35 81% | 31-35 | 81% |
36-40 78% | 36-40 | 78% |
41-45 87% | 41-45 | 87% |
46-50 85% | 46-50 | 85% |
Databricks Customer Loyalty Score by Usage
Databricks's Customer Loyalty score was rated the highest by customers who have used Databricks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Databricks Customer Loyalty Score by Industry
Databricks's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Databricks Product Quality
3.9/5
Databricks has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Databricks' overall Product Quality score rated by its users and customers.
Databricks Product Information
Databricks’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Databricks's product the highest. Reviewers from the Accounting industry rated Databricks the lowest at 3.1.
- Website
- http://databricks.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Quick Insights into Databricks Product Quality
Databricks's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Accounting industry.
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Ranked Databricks Product Quality the Highest
Ranked Databricks Product Quality the Lowest
Databricks Product Quality Score by Gender
Female customers rated Databricks's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Databricks.
Male
3.8/5
Female
4.2/5
Databricks Product Quality Score by Ethnicity
Databricks's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Databricks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.2 | Other | 4.2 |
Databricks Product Quality Score by Age
Databricks's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Databricks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.2 | 26-30 | 3.2 |
31-35 4 | 31-35 | 4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.3 | 46-50 | 4.3 |
Databricks Product Quality Score by Usage
Databricks's Product Quality score was rated the highest by customers who have used Databricks's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Databricks Product Quality Score by Industry
Databricks's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Databricks Pricing
Databricks ROI & Value For Money
3.8/5
Databricks has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Databricks' overall ROI score rated by its users and customers.
Databricks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Retail industry think that they had the lowest ROI from Databricks.
Quick Insights into Databricks ROI
Databricks's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Databricks ROI the Highest
Ranked Databricks ROI the Lowest
Databricks ROI Score by Gender
Female customers rated Databricks's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Databricks.
Male
3.8/5
Female
4.3/5
Databricks ROI Score by Ethnicity
Databricks's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Databricks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 4 | Other | 4 |
Databricks ROI Score by Age
Databricks's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Databricks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 2.9 | 26-30 | 2.9 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4.6 | 46-50 | 4.6 |
Databricks ROI Score by Usage
Databricks's ROI score was rated the highest by customers who have used Databricks's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Databricks ROI Score by Industry
Databricks's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Databricks Customer Satisfaction (CSAT)
Databricks Customer Satisfaction (CSAT) Score
78 / 100
Databricks has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Databricks Customer Satisfaction
Databricks's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Accounting industry.
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Ranked Databricks Customer Satisfaction the Highest
Ranked Databricks Customer Satisfaction the Lowest
Databricks Customer Satisfaction Score by Gender
Female customers rated Databricks's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Databricks.
75 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 3% | |
Very Dissatisfied | 9% |
86 / 100
FemaleVery Satisfied | 65% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Databricks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Databricks' Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Databricks.
72 / 100
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
7%
CSAT according to African American/Black
Databricks' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Databricks.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
Databricks' Customer Satisfaction (CSAT) score was rated 71% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Databricks.
71 / 100
Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to Other
Databricks' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Databricks.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Databricks Customer Satisfaction Score by Age
Databricks's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Databricks.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 58% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 55% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 80% |
Databricks Customer Satisfaction Score by Usage
Databricks's Customer Satisfaction score was rated the highest by customers who have used Databricks's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Databricks Customer Satisfaction Score by Industry
Databricks's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Databricks Customer Satisfaction Score by Industry",
"text": "Databricks's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 71,
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"csatScore": 71,
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"scoreClassName": "",
"scoreLabel": 71
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Databricks's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Databricks's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Retail",
"groupId": 559,
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]
}Databricks Customer Service
3.8/5
Databricks has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Databricks' overall Customer Service score rated by its users and customers.
About Databricks's Customer Service
Address
San Francisco, CA
Website
http://databricks.com
Phone Number
1(866) 330-0121
Quick Insights into Databricks Customer Service
Databricks's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Databricks' Customer Service score.
Ranked Databricks Customer Service the Highest
Ranked Databricks Customer Service the Lowest
Databricks Customer Service Score by Gender
Female customers rated Databricks's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Databricks.
Male
3.8/5
Female
4.3/5
Databricks Customer Service Score by Ethnicity
Databricks's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Databricks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 4 | Other | 4 |
Databricks Customer Service Score by Age
Databricks's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Databricks.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 2.8 | 26-30 | 2.8 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.5 | 46-50 | 4.5 |
Databricks Customer Service Score by Usage
Databricks's Customer Service score was rated the highest by customers who have used Databricks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Databricks Customer Service Score by Industry
Databricks's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
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Databricks as an Employer
4.3/5
Databricks has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Databricks scored a 29 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Databricks would recommend the brand to a friend. ENPS measures how likely Databricks employees would recommend working at Databricks to a friend.
Net Promoter Score
29
NPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
