46
NPS
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Checkmarx
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About Checkmarx's Brand
Checkmarx develops static code analysis solutions which identify security vulnerabilities within an application’s source code. Among its major competitors, Checkmarx is ranked in 2nd place for NPS while Typeform is 1st, and Databricks is 3rd.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Checkmarx Ranking
- #2 / 4 of its competitors
Checkmarx NPS
Checkmarx's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Checkmarx's customers would recommend using the product based on a scale of -100 to 100.
Checkmarx Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Checkmarx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 40 | Jan 2022 | 40 |
Dec 2022 34 | Dec 2022 | 34 |
Jun 2023 50 | Jun 2023 | 50 |
Sep 2023 33 | Sep 2023 | 33 |
Jan 2024 45 | Jan 2024 | 45 |
How Other Brands Compare
Checkmarx is ranked second for NPS among its competitors. Typeform and Databricks come in first and third, with Deloitte (US) coming in at #4.
Checkmarx |  Deloitte (US) |  Databricks |  Typeform | |
| Global Ranking | #- | #154 | #- | #- |
| NPS | 46 | 27 | 29 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $6.20B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Checkmarx NPS vs. Competitors
Compared to its competitors, Checkmarx's NPS is rated right above Databricks, and is preceded by Typeform.
| COMPANY | NPS Score | |
|---|---|---|
| Typeform | 50 |
| Checkmarx | 46 |
| Databricks | 29 |
| Deloitte (US) | 27 |
 | Bay Dynamics | N/A |
 | Code Climate | N/A |
 | Veracode | -28 |
Checkmarx Customer Reviews
Out of the 2 Checkmarx customer reviews 2 were positive and 0 were constructive. Checkmarx customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Checkmarx Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Checkmarx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Checkmarx Customer Loyalty vs. Competitors
Compared to its competitors, Checkmarx's Customer Loyalty score is rated right above Veracode, and is preceded by Typeform.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Typeform | 87% |
| Checkmarx | 77% |
| Veracode | 76% |
| Databricks | 73% |
| Deloitte (US) | 72% |
| Bay Dynamics | N/A |
| Code Climate | N/A |
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Checkmarx Product Quality
3.6/5
Checkmarx has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Checkmarx Product Information
Checkmarx’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.checkmarx.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Checkmarx Product Quality vs. Competitors
Compared to its competitors, Checkmarx's Product Quality score is rated right above Veracode, and is preceded by Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| Typeform | 4.5/5 |
| Databricks | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| Checkmarx | 3.6/5 |
| Veracode | 2.7/5 |
| Bay Dynamics | N/A |
| Code Climate | N/A |
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Checkmarx Pricing
Checkmarx ROI & Value For Money
3.8/5
Checkmarx has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Checkmarx Pricing vs. Competitors
Compared to its competitors, Checkmarx's ROI score is rated right above Veracode, and is preceded by Databricks.
| COMPANY | Pricing Score | |
|---|---|---|
| Typeform | 4.1/5 |
| Deloitte (US) | 3.9/5 |
| Databricks | 3.8/5 |
| Checkmarx | 3.8/5 |
| Veracode | 3.2/5 |
| Bay Dynamics | N/A |
| Code Climate | N/A |
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Checkmarx Customer Satisfaction (CSAT)
Checkmarx Customer Satisfaction (CSAT) Score
78 / 100
Checkmarx has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Checkmarx Customer Satisfaction vs. Competitors
Compared to its competitors, Checkmarx's Customer Satisfaction score is rated right above Databricks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Checkmarx | 78% |
| Databricks | 78% |
| Deloitte (US) | 73% |
| Typeform | 63% |
| Veracode | 33% |
| Bay Dynamics | 0% |
| Code Climate | 0% |
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Checkmarx Customer Service
3.6/5
Checkmarx has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Checkmarx's Customer Service
Address
Paramus, NJ
Website
https://www.checkmarx.com/
Checkmarx Customer Service vs. Competitors
Compared to its competitors, Checkmarx's Customer Service score is rated right above Veracode, and is preceded by Databricks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Typeform | 3.8/5 |
| Databricks | 3.8/5 |
| Checkmarx | 3.6/5 |
| Veracode | 3.4/5 |
| Bay Dynamics | N/A |
| Code Climate | N/A |
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Checkmarx as an Employer
3.0/5
Checkmarx has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Checkmarx scored a 46 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Checkmarx would recommend the brand to a friend. ENPS measures how likely Checkmarx employees would recommend working at Checkmarx to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
