-28
NPS
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Brand Page
Veracode
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About Veracode's Brand
Veracode empowers organizations to confidently develop software by reducing the risk of security breach through comprehensive analysis, developer enablement, and AppSec governance. Our expertise is based on analyzing customer programs for over a decade, and our powerful SaaS model delivers a better, more scalable service at a lower cost.
Brand at a Glance
76%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Veracode CMO
Veracode NPS
Veracode's Net Promoter Score (NPS) is a -28 with 27% Promoters, 18% Passives, and 55% Detractors. Net Promoter Score tracks whether Veracode's customers would recommend using the product based on a scale of -100 to 100.
Veracode Overall NPS
| 27% | Promoters |
|---|---|
| 18% | Passives |
| 55% | Detractors |
Veracode NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2020 -66 | Nov 2020 | -66 |
Jun 2021 -25 | Jun 2021 | -25 |
Sep 2021 0 | Sep 2021 | 0 |
Dec 2021 -17 | Dec 2021 | -17 |
Jan 2022 -29 | Jan 2022 | -29 |
Feb 2022 -13 | Feb 2022 | -13 |
Mar 2022 -22 | Mar 2022 | -22 |
Nov 2022 -20 | Nov 2022 | -20 |
Feb 2024 -27 | Feb 2024 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veracode Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Veracode users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Veracode Product Quality
2.7/5
Veracode has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Veracode Product Information
Veracode’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.veracode.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Veracode Pricing
Veracode ROI & Value For Money
3.2/5
Veracode has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Veracode Customer Satisfaction (CSAT)
Veracode Customer Satisfaction (CSAT) Score
33 / 100
Veracode has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Veracode Customer Service
3.4/5
Veracode has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Veracode's Customer Service
Address
65 Blue Sky Dr, Burlington, MA 01803
Website
http://www.veracode.com
Phone Number
6104127938
Consumer vs. Employees
Veracode scored a -28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Veracode would recommend the brand to a friend. ENPS measures how likely Veracode employees would recommend working at Veracode to a friend.
Net Promoter Score
-28
NPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
