-50
NPS
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Yodle
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About Yodle's Brand
A leader in local online marketing, Yodle helps local businesses find and keep customers in the simplest, most profitable ways. Among its major competitors, Yodle is ranked in 9th place for NPS while Yieldify is 1st, and MailChimp is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Yodle Ranking
- #4 / 4 of its competitors
Yodle NPS
Yodle's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Yodle's customers would recommend using the product based on a scale of -100 to 100.
Yodle Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Yodle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -50 | Mar 2023 | -50 |
How Other Brands Compare
Yodle is ranked #4 for NPS among its competitors. MailChimp and Google come in first and second, with Thryv coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yodle NPS vs. Competitors
Compared to its competitors, Yodle's NPS is rated right below Newfold Digital.
| COMPANY | NPS Score | |
|---|---|---|
 | Yieldify | 75 |
 | MailChimp | 47 |
 | 42 | |
 | ReachLocal | 36 |
 | Campaign Monitor | 34 |
 | Thryv | 0 |
 | Constant Contact | -7 |
 | Newfold Digital | -43 |
| Yodle | -50 |
Yodle Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yodle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yodle Customer Loyalty vs. Competitors
Compared to its competitors, Yodle's Customer Loyalty score is rated right above Google.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yodle | 100% |
| 87% | |
| ReachLocal | 77% |
| Constant Contact | 76% |
| MailChimp | 70% |
| Newfold Digital | 70% |
| Thryv | 60% |
| Campaign Monitor | 10% |
| Yieldify | N/A |
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Yodle Product Quality
3.8/5
Yodle has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Yodle Product Information
Yodle serves markets in the United States and Canada. Yodle supports Web devices and offers products for small sized businesses.
Yodle’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Yodle's product the highest.
- Website
- http://www.yodle.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
SaaS
Small Business Services
Social
Languages Supported
English
Product Type
Mobile Marketing Software
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Social Media Marketing Software
Advertising Software
Brand Management Software
Social CRM Software
SEO/SEM Software
Quick Insights into Yodle Product Quality
Yodle's Product Quality score was rated highest by customers from the Banking and Financial Services industry.
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Ranked Yodle Product Quality the Highest
Yodle Product Quality Score by Industry
Yodle's Product Quality score was rated 3 stars by Banking and Financial Services industry customers.
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Yodle Product Quality vs. Competitors
Compared to its competitors, Yodle's Product Quality score is rated right above Constant Contact, and is preceded by ReachLocal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Campaign Monitor | 4.2/5 |
| MailChimp | 4.1/5 |
| 4.1/5 | |
| Yieldify | 3.9/5 |
| ReachLocal | 3.8/5 |
| Yodle | 3.8/5 |
| Constant Contact | 3.1/5 |
| Newfold Digital | 2.8/5 |
| Thryv | 2.7/5 |
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Yodle Pricing
Yodle ROI & Value For Money
3.2/5
Yodle has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Yodle Pricing Plans
Yodle has a pricing structure that accommodates small businesses.
Who Uses Yodle?
Small Businesses
Yodle Pricing vs. Competitors
Compared to its competitors, Yodle's ROI score is rated right above Constant Contact, and is preceded by ReachLocal.
| COMPANY | Pricing Score | |
|---|---|---|
| MailChimp | 4.1/5 |
| 4/5 | |
| Campaign Monitor | 4/5 |
| Yieldify | 3.7/5 |
| ReachLocal | 3.6/5 |
| Yodle | 3.2/5 |
| Constant Contact | 3/5 |
| Thryv | 2.8/5 |
| Newfold Digital | 2.7/5 |
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Yodle Customer Satisfaction (CSAT)
Yodle Customer Satisfaction (CSAT) Score
50 / 100
Yodle has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yodle Customer Satisfaction vs. Competitors
Compared to its competitors, Yodle's Customer Satisfaction score is rated right above ReachLocal, and is preceded by Newfold Digital.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 81% | |
| MailChimp | 75% |
| Campaign Monitor | 50% |
| Newfold Digital | 50% |
| Yodle | 50% |
| ReachLocal | 43% |
| Thryv | 43% |
| Constant Contact | 27% |
| Yieldify | 0% |
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Yodle Customer Service
3.1/5
Yodle has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Yodle's Customer Service
Address
330 W. 34th Street, 18th Floor, New York City, NY 10001
Website
http://www.yodle.com
Phone Number
(877) 276-5104
Yodle Customer Service vs. Competitors
Compared to its competitors, Yodle's Customer Service score is rated right above Thryv, and is preceded by ReachLocal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yieldify | 5/5 |
| 4/5 | |
| MailChimp | 3.9/5 |
| ReachLocal | 3.3/5 |
| Yodle | 3.1/5 |
| Thryv | 2.8/5 |
| Campaign Monitor | 2.7/5 |
| Newfold Digital | 2.7/5 |
| Constant Contact | 2/5 |
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Yodle as an Employer
3.4/5
Yodle has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Yodle scored a -50 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Yodle would recommend the brand to a friend. ENPS measures how likely Yodle employees would recommend working at Yodle to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
