-43
NPS
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Newfold Digital
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About Newfold Digital's Brand
Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. Among its major competitors, Newfold Digital is ranked in 4th place for NPS while Squarespace is 1st, and Wix.com is 2nd.
Brand at a Glance
70%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Newfold Digital Ranking
- #4 / 4 of its competitors
Newfold Digital NPS
Newfold Digital's Net Promoter Score (NPS) is a -43 with 23% Promoters, 11% Passives, and 66% Detractors. Net Promoter Score tracks whether Newfold Digital's customers would recommend using the product based on a scale of -100 to 100.
Newfold Digital Overall NPS
| 23% | Promoters |
|---|---|
| 11% | Passives |
| 66% | Detractors |
Newfold Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -38 | Nov 2024 | -38 |
Dec 2024 -40 | Dec 2024 | -40 |
Jan 2025 -40 | Jan 2025 | -40 |
Feb 2025 -40 | Feb 2025 | -40 |
Mar 2025 -40 | Mar 2025 | -40 |
May 2025 -42 | May 2025 | -42 |
Jun 2025 -43 | Jun 2025 | -43 |
Aug 2025 -43 | Aug 2025 | -43 |
Sep 2025 -43 | Sep 2025 | -43 |
Oct 2025 -43 | Oct 2025 | -43 |
Dec 2025 -43 | Dec 2025 | -43 |
Jan 2026 -43 | Jan 2026 | -43 |
How Other Brands Compare
Newfold Digital is ranked #4 for NPS among its competitors. Squarespace and Wix.com come in first and second, with GoDaddy coming in at third.
Newfold Digital |  GoDaddy |  Squarespace |  Wix.com | |
| Global Ranking | #- | #237 | #434 | #989 |
| NPS | -43 | -35 | 29 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $13.16B | $1.70B | $16.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newfold Digital NPS by Gender
Male customers rated Newfold Digital's NPS 4 points higher than Female customers.
Male
-60
Newfold Digital's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-64
Newfold Digital's NPS was rated -64 by Female customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Newfold Digital NPS by Ethnicity
Newfold Digital's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
African American/Black -66 | African American/Black | -66 |
Asian or Pacific Islander -12 | Asian or Pacific Islander | -12 |
Other -66 | Other | -66 |
Newfold Digital NPS by Age
Newfold Digital's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Newfold Digital NPS by Usage
Newfold Digital's NPS was rated the highest by customers who have used Newfold Digital's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -72 | Over 10 Years | -72 |
Newfold Digital NPS vs. Competitors
Compared to its competitors, Newfold Digital's NPS is rated right below GoDaddy.
| COMPANY | NPS Score | |
|---|---|---|
| Squarespace | 29 |
| Wix.com | 23 |
| GoDaddy | -35 |
| Newfold Digital | -43 |
Newfold Digital Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Newfold Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Newfold Digital Customer Loyalty Score by Gender
Male customers rated Newfold Digital's Customer Loyalty score 32% higher than Female customers.
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Male
91%
Yes
Female
59%
Yes
Newfold Digital Customer Loyalty Score by Ethnicity
Newfold Digital's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Newfold Digital.
74
out of 100
Caucasian
93
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
90
out of 100
Other
Newfold Digital Customer Loyalty Score by Age
Newfold Digital's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Newfold Digital.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 93% | 18-25 | 93% |
26-30 85% | 26-30 | 85% |
31-35 82% | 31-35 | 82% |
36-40 82% | 36-40 | 82% |
41-45 82% | 41-45 | 82% |
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
56-60 82% | 56-60 | 82% |
61-65 78% | 61-65 | 78% |
66+ 70% | 66+ | 70% |
Newfold Digital Customer Loyalty Score by Usage
Newfold Digital's Customer Loyalty score was rated the highest by customers who have used Newfold Digital's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Newfold Digital Customer Loyalty Score by Industry
Newfold Digital's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Newfold Digital Customer Loyalty vs. Competitors
Compared to its competitors, Newfold Digital's Customer Loyalty score is rated right above Squarespace, and is preceded by GoDaddy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wix.com | 79% |
| GoDaddy | 75% |
| Newfold Digital | 70% |
| Squarespace | 69% |
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Newfold Digital Product Quality
2.8/5
Newfold Digital has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Newfold Digital Product Information
Newfold Digital’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Newfold Digital's product the highest. Reviewers from the Arts and Entertainment industry rated Newfold Digital the lowest at 2.
- Website
- https://newfold.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Small Business Services
Quick Insights into Newfold Digital Product Quality
Newfold Digital's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Newfold Digital Product Quality the Highest
Ranked Newfold Digital Product Quality the Lowest
Newfold Digital Product Quality Score by Gender
Male customers rated Newfold Digital's Product Quality score 0.8 stars higher than Female customers.
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Male
2.9/5
Female
2.1/5
Newfold Digital Product Quality Score by Ethnicity
Newfold Digital's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Newfold Digital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.2 | Other | 3.2 |
Newfold Digital Product Quality Score by Age
Newfold Digital's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Newfold Digital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.8 | 36-40 | 3.8 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2 | 51-55 | 2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Newfold Digital Product Quality Score by Usage
Newfold Digital's Product Quality score was rated the highest by customers who have used Newfold Digital's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Newfold Digital Product Quality Score by Industry
Newfold Digital's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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Newfold Digital Product Quality vs. Competitors
Compared to its competitors, Newfold Digital's Product Quality score is rated right above GoDaddy, and is preceded by Wix.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Squarespace | 4/5 |
| Wix.com | 3.7/5 |
| Newfold Digital | 2.8/5 |
| GoDaddy | 2.2/5 |
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Newfold Digital Pricing
Newfold Digital ROI & Value For Money
2.7/5
Newfold Digital has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Newfold Digital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Newfold Digital.
Quick Insights into Newfold Digital ROI
Newfold Digital's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Newfold Digital ROI the Highest
Ranked Newfold Digital ROI the Lowest
Newfold Digital ROI Score by Gender
Male customers rated Newfold Digital's ROI score 0.7 stars higher than Female customers.
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Male
2.5/5
Female
1.8/5
Newfold Digital ROI Score by Ethnicity
Newfold Digital's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Newfold Digital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 2.7 | Other | 2.7 |
Newfold Digital ROI Score by Age
Newfold Digital's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Newfold Digital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 1.8 | 26-30 | 1.8 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.2 | 41-45 | 3.2 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Newfold Digital ROI Score by Usage
Newfold Digital's ROI score was rated the highest by customers who have used Newfold Digital's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Newfold Digital ROI Score by Industry
Newfold Digital's ROI score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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Newfold Digital Pricing vs. Competitors
Compared to its competitors, Newfold Digital's ROI score is rated right above GoDaddy, and is preceded by Wix.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Squarespace | 4.1/5 |
| Wix.com | 3.5/5 |
| Newfold Digital | 2.7/5 |
| GoDaddy | 2/5 |
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Newfold Digital Customer Satisfaction (CSAT)
Newfold Digital Customer Satisfaction (CSAT) Score
50 / 100
Newfold Digital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
11%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Newfold Digital Customer Satisfaction
Newfold Digital's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.
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Ranked Newfold Digital Customer Satisfaction the Highest
Ranked Newfold Digital Customer Satisfaction the Lowest
Newfold Digital Customer Satisfaction Score by Gender
Male customers rated Newfold Digital's Customer Satisfaction score 23 points higher than Female customers.
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43 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 8% | |
Very Dissatisfied | 36% |
20 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 50% |
Newfold Digital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Newfold Digital's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
21%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
57%
CSAT according to African American/Black
Newfold Digital's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Newfold Digital's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
12%
Very Dissatisfied
22%
CSAT according to Other
Newfold Digital's Customer Satisfaction (CSAT) score was rated 47% according to Other users and customers.
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47 / 100
Very Satisfied
29%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
35%
Newfold Digital Customer Satisfaction Score by Age
Newfold Digital's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 50% |
Newfold Digital Customer Satisfaction Score by Usage
Newfold Digital's Customer Satisfaction score was rated the highest by customers who have used Newfold Digital's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Newfold Digital Customer Satisfaction Score by Industry
Newfold Digital's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "Newfold Digital Customer Satisfaction Score by Industry",
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"label": "Tech",
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}Newfold Digital Customer Satisfaction vs. Competitors
Compared to its competitors, Newfold Digital's Customer Satisfaction score is rated right above Squarespace, and is preceded by Wix.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wix.com | 51% |
| Newfold Digital | 50% |
| Squarespace | 20% |
| GoDaddy | 16% |
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Newfold Digital Customer Service
2.7/5
Newfold Digital has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Newfold Digital's Customer Service
Address
5335 Gate Pkwy Ste 100, Jacksonville, FL 32256
Website
https://newfold.com
Phone Number
9046806600
Newfold Digital's Social Links
Quick Insights into Newfold Digital Customer Service
Newfold Digital's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Newfold Digital's products/services for Over 10 Years.
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Ranked Newfold Digital Customer Service the Highest
Ranked Newfold Digital Customer Service the Lowest
Newfold Digital Customer Service Score by Gender
Male customers rated Newfold Digital's Customer Service score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Newfold Digital Customer Service Score by Ethnicity
Newfold Digital's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Newfold Digital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.9 | Other | 2.9 |
Newfold Digital Customer Service Score by Age
Newfold Digital's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Newfold Digital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 2.6 | 26-30 | 2.6 |
31-35 3 | 31-35 | 3 |
36-40 4 | 36-40 | 4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2 | 51-55 | 2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Newfold Digital Customer Service Score by Usage
Newfold Digital's Customer Service score was rated the highest by customers who have used Newfold Digital's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Newfold Digital Customer Service Score by Industry
Newfold Digital's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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Newfold Digital Customer Service vs. Competitors
Compared to its competitors, Newfold Digital's Customer Service score is rated right above GoDaddy, and is preceded by Wix.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Squarespace | 3.9/5 |
| Wix.com | 3.4/5 |
| Newfold Digital | 2.7/5 |
| GoDaddy | 1.6/5 |
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Newfold Digital as an Employer
4.6/5
Newfold Digital has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Newfold Digital scored a -43 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Newfold Digital would recommend the brand to a friend. ENPS measures how likely Newfold Digital employees would recommend working at Newfold Digital to a friend.
Net Promoter Score
-43
NPS Score
| 23% | Promoters |
|---|---|
| 11% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 53% | Promoters |
|---|---|
| 30% | Passive |
| 17% | Detractors |
