36
NPS
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ReachLocal
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About ReachLocal's Brand
Among its major competitors, ReachLocal is ranked in 3rd place for NPS while WordStream is 1st, and Yext is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
ReachLocal Ranking
- #2 / 4 of its competitors
ReachLocal NPS
ReachLocal's Net Promoter Score (NPS) is a 36 with 62% Promoters, 12% Passives, and 26% Detractors. Net Promoter Score tracks whether ReachLocal's customers would recommend using the product based on a scale of -100 to 100.
ReachLocal Overall NPS
| 62% | Promoters |
|---|---|
| 12% | Passives |
| 26% | Detractors |
ReachLocal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 38 | Aug 2020 | 38 |
Jan 2022 40 | Jan 2022 | 40 |
Feb 2022 37 | Feb 2022 | 37 |
Oct 2022 35 | Oct 2022 | 35 |
Mar 2023 37 | Mar 2023 | 37 |
Jun 2023 39 | Jun 2023 | 39 |
May 2024 37 | May 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ReachLocal NPS by Usage
ReachLocal's NPS was rated the highest by customers who have used ReachLocal's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 18 | 1 to 2 Years | 18 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
ReachLocal NPS vs. Competitors
Compared to its competitors, ReachLocal's NPS is rated right above Thryv, and is preceded by Yext .
| COMPANY | NPS Score | |
|---|---|---|
 | WordStream | 39 |
 | Yext | 36 |
| ReachLocal | 36 |
 | Thryv | 0 |
 | Six Spoke Media | N/A |
| Jellyfish | -1 |
 | Madwire | -17 |
ReachLocal Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of ReachLocal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ReachLocal Customer Loyalty vs. Competitors
Compared to its competitors, ReachLocal's Customer Loyalty score is rated right above Yext .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ReachLocal | 77% |
| Yext | 76% |
| Madwire | 76% |
| Jellyfish | 64% |
| WordStream | 60% |
| Thryv | 60% |
| Six Spoke Media | N/A |
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ReachLocal Product Quality
3.8/5
ReachLocal has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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ReachLocal Product Information
ReachLocal serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ReachLocal supports iOS and Web devices and offers products for small and medium sized businesses.
ReachLocal’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated ReachLocal's product the highest. Reviewers from the Media and Entertainment industry rated ReachLocal the lowest at 3.
- Website
- http://www.reachlocal.com
- Company Size
- 501-1,000 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Lead Management Software
Contact Management Software
Predictive Lead Scoring Software
Customer Engagement Software
Quick Insights into ReachLocal Product Quality
ReachLocal's Product Quality score was rated highest by customers who have used ReachLocal's products/services for 5 to 10 Years, and rated lowest by customers from the Sports & Entertainment industry.
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Ranked ReachLocal Product Quality the Highest
Ranked ReachLocal Product Quality the Lowest
ReachLocal Product Quality Score by Usage
ReachLocal's Product Quality score was rated the highest by customers who have used ReachLocal's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ReachLocal Product Quality Score by Industry
ReachLocal's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Sports & Entertainment industry customers.
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ReachLocal Product Quality vs. Competitors
Compared to its competitors, ReachLocal's Product Quality score is rated right above Jellyfish, and is preceded by Yext .
| COMPANY | Product Quality Score | |
|---|---|---|
| WordStream | 3.9/5 |
| Yext | 3.9/5 |
| ReachLocal | 3.8/5 |
| Jellyfish | 3.7/5 |
| Madwire | 3.1/5 |
| Thryv | 2.7/5 |
| Six Spoke Media | N/A |
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ReachLocal Pricing
ReachLocal ROI & Value For Money
3.6/5
ReachLocal has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ReachLocal Pricing Plans
ReachLocal has a pricing structure that accommodates small and medium businesses. Starting from $149/month, ReachLocal uses a subscription model and offers the following: ReachEdge costs $149 per month..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses ReachLocal?
Small Businesses
Medium Businesses
Quick Insights into ReachLocal ROI
ReachLocal's ROI score was rated highest by customers from the Education industry.
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Ranked ReachLocal ROI the Highest
ReachLocal ROI Score by Industry
ReachLocal's ROI score was rated 4.8 stars by Education industry customers.
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ReachLocal Pricing vs. Competitors
Compared to its competitors, ReachLocal's ROI score is rated right above Madwire, and is preceded by WordStream.
| COMPANY | Pricing Score | |
|---|---|---|
| Jellyfish | 4/5 |
| Yext | 3.9/5 |
| WordStream | 3.7/5 |
| ReachLocal | 3.6/5 |
| Madwire | 3/5 |
| Thryv | 2.8/5 |
| Six Spoke Media | N/A |
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ReachLocal Customer Satisfaction (CSAT)
ReachLocal Customer Satisfaction (CSAT) Score
43 / 100
ReachLocal has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ReachLocal Customer Satisfaction vs. Competitors
Compared to its competitors, ReachLocal's Customer Satisfaction score is rated right above Thryv, and is preceded by Jellyfish.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Yext | 82% |
| Jellyfish | 75% |
| ReachLocal | 43% |
| Thryv | 43% |
| Madwire | 33% |
| WordStream | 0% |
| Six Spoke Media | 0% |
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ReachLocal Customer Service
3.3/5
ReachLocal has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About ReachLocal's Customer Service
Address
21700 Oxnard Street, Woodland Hills, CA 91367
Website
http://www.reachlocal.com
Phone Number
1-818-274-0260
ReachLocal's Social Links
ReachLocal Customer Service vs. Competitors
Compared to its competitors, ReachLocal's Customer Service score is rated right above Madwire, and is preceded by Jellyfish.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yext | 3.9/5 |
| Jellyfish | 3.9/5 |
| ReachLocal | 3.3/5 |
| Madwire | 3.3/5 |
| Thryv | 2.8/5 |
| WordStream | 2.1/5 |
| Six Spoke Media | N/A |
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ReachLocal as an Employer
4.6/5
ReachLocal has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ReachLocal scored a 36 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of ReachLocal would recommend the brand to a friend. ENPS measures how likely ReachLocal employees would recommend working at ReachLocal to a friend.
Net Promoter Score
36
NPS Score
| 62% | Promoters |
|---|---|
| 12% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 78% | Promoters |
|---|---|
| 8% | Passive |
| 14% | Detractors |
