39
NPS
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Brand Page
WordStream
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About WordStream's Brand
WordStream provides search marketing software and price per click services for online marketers.
Brand at a Glance
60%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
2.1/5
Customer Service
WordStream NPS
WordStream's Net Promoter Score (NPS) is a 39 with 56% Promoters, 27% Passives, and 17% Detractors. Net Promoter Score tracks whether WordStream's customers would recommend using the product based on a scale of -100 to 100.
WordStream Overall NPS
| 56% | Promoters |
|---|---|
| 27% | Passives |
| 17% | Detractors |
WordStream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 54 | Aug 2020 | 54 |
Jan 2022 49 | Jan 2022 | 49 |
Apr 2022 44 | Apr 2022 | 44 |
Sep 2023 39 | Sep 2023 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WordStream NPS by Usage
WordStream's NPS was rated the highest by customers who have used WordStream's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 58 | Less than 1 Year | 58 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
WordStream Customer Reviews
Out of the 2 WordStream customer reviews 0 were positive and 2 were constructive. WordStream customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
WordStream Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of WordStream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WordStream Product Quality
3.9/5
WordStream has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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WordStream Product Information
WordStream serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. WordStream supports iOS and Web devices and offers products for small and medium sized businesses.
WordStream’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WordStream's product the highest.
- Website
- http://www.wordstream.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
SaaS
Languages Supported
English
Quick Insights into WordStream Product Quality
WordStream's Product Quality score was rated highest by customers who have used WordStream's products/services for 1 to 2 Years.
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Ranked WordStream Product Quality the Highest
WordStream Product Quality Score by Usage
WordStream's Product Quality score was rated 3.9 stars by customers who have used WordStream's products/services for 1 to 2 Years.
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WordStream Product Quality Score by Industry
WordStream's Product Quality score was rated 3.5 stars by Tech industry customers.
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WordStream Pricing
WordStream ROI & Value For Money
3.7/5
WordStream has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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WordStream Pricing Plans
WordStream has a pricing structure that accommodates small and medium businesses. Starting from $229/month, WordStream uses a subscription model.
Who Uses WordStream?
Small Businesses
Medium Businesses
WordStream Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WordStream Customer Service
2.1/5
WordStream has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About WordStream's Customer Service
Address
177 Huntington Ave., 16th Floor, Boston, MA
Website
http://www.wordstream.com
Phone Number
1(866) 971-0933
WordStream as an Employer
3.4/5
WordStream has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
WordStream scored a 39 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of WordStream would recommend the brand to a friend. ENPS measures how likely WordStream employees would recommend working at WordStream to a friend.
Net Promoter Score
39
NPS Score
| 56% | Promoters |
|---|---|
| 27% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
