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NPS
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Thryv
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About Thryv's Brand
Thryv provides software to help local businesses run and grow. CRM, Text and Email Marketing, Social Media, Websites and more.
Brand at a Glance
60%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Thryv NPS
Thryv's Net Promoter Score (NPS) is a 0 with 47% Promoters, 6% Passives, and 47% Detractors. Net Promoter Score tracks whether Thryv's customers would recommend using the product based on a scale of -100 to 100.
Thryv Overall NPS
| 47% | Promoters |
|---|---|
| 6% | Passives |
| 47% | Detractors |
Thryv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 6 | Feb 2023 | 6 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 -14 | Aug 2023 | -14 |
Sep 2023 -18 | Sep 2023 | -18 |
Oct 2023 -12 | Oct 2023 | -12 |
Nov 2023 -8 | Nov 2023 | -8 |
Feb 2024 -4 | Feb 2024 | -4 |
Mar 2024 0 | Mar 2024 | 0 |
Jul 2024 3 | Jul 2024 | 3 |
Dec 2024 -1 | Dec 2024 | -1 |
Mar 2025 -3 | Mar 2025 | -3 |
May 2025 -1 | May 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thryv NPS by Gender
Female customers rated Thryv's NPS 60 points higher than Male customers.
Male
-10
Thryv's NPS was rated -10 by Male customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Female
50
Thryv's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Thryv NPS by Ethnicity
Thryv's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Thryv NPS by Age
Thryv's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Thryv NPS by Usage
Thryv's NPS was rated the highest by customers who have used Thryv's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Thryv Customer Reviews
Out of the 3 Thryv customer reviews 3 were positive and 0 were constructive. Thryv customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Thryv Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Thryv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thryv Customer Loyalty Score by Gender
Female customers rated Thryv's Customer Loyalty score 14% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Thryv.
Male
64%
Yes
Female
78%
Yes
Thryv Customer Loyalty Score by Ethnicity
Thryv's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Thryv.
55
out of 100
Caucasian
Thryv Customer Loyalty Score by Age
Thryv's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Thryv.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
46-50 40% | 46-50 | 40% |
Thryv Customer Loyalty Score by Usage
Thryv's Customer Loyalty score was rated the highest by customers who have used Thryv's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Thryv Customer Loyalty Score by Industry
Thryv's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Thryv Product Quality
2.7/5
Thryv has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Thryv Product Information
Thryv’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Thryv's product the highest. Reviewers from the Accounting industry rated Thryv the lowest at 1.6.
- Website
- http://corporate.thryv.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Media
SaaS
Quick Insights into Thryv Product Quality
Thryv's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Accounting industry.
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Ranked Thryv Product Quality the Highest
Ranked Thryv Product Quality the Lowest
Thryv Product Quality Score by Gender
Female customers rated Thryv's Product Quality score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Thryv.
Male
2.3/5
Female
3.9/5
Thryv Product Quality Score by Ethnicity
Thryv's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Thryv.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Thryv Product Quality Score by Age
Thryv's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Thryv.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
36-40 4.6 | 36-40 | 4.6 |
46-50 1.6 | 46-50 | 1.6 |
Thryv Product Quality Score by Usage
Thryv's Product Quality score was rated the highest by customers who have used Thryv's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Thryv Product Quality Score by Industry
Thryv's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Thryv Pricing
Thryv ROI & Value For Money
2.8/5
Thryv has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Thryv Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Thryv.
Quick Insights into Thryv ROI
Thryv's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Accounting industry.
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Ranked Thryv ROI the Highest
Ranked Thryv ROI the Lowest
Thryv ROI Score by Gender
Female customers rated Thryv's ROI score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Thryv.
Male
2.3/5
Female
3.7/5
Thryv ROI Score by Ethnicity
Thryv's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Thryv.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Thryv ROI Score by Age
Thryv's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Thryv.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
36-40 4.8 | 36-40 | 4.8 |
46-50 1.5 | 46-50 | 1.5 |
Thryv ROI Score by Usage
Thryv's ROI score was rated the highest by customers who have used Thryv's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Thryv ROI Score by Industry
Thryv's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Thryv Customer Satisfaction (CSAT)
Thryv Customer Satisfaction (CSAT) Score
43 / 100
Thryv has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
25%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
14%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Thryv Customer Satisfaction
Thryv's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Thryv's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Thryv's Customer Satisfaction.
Ranked Thryv Customer Satisfaction the Highest
Ranked Thryv Customer Satisfaction the Lowest
Thryv Customer Satisfaction Score by Gender
Male customers rated Thryv's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Thryv.
55 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 12% | |
Very Dissatisfied | 22% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Thryv Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Thryv's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thryv.
33 / 100
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
12%
Very Dissatisfied
33%
Thryv Customer Satisfaction Score by Age
Thryv's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Thryv.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 46-50 | 33% |
Thryv Customer Satisfaction Score by Usage
Thryv's Customer Satisfaction score was rated the highest by customers who have used Thryv's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Thryv Customer Satisfaction Score by Industry
Thryv's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Thryv Customer Satisfaction Score by Industry",
"text": "Thryv's Customer Satisfaction score was rated 60 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Thryv's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}Thryv Customer Service
2.8/5
Thryv has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Thryv's overall Customer Service score rated by its users and customers.
About Thryv's Customer Service
Address
2200 W. Airfield Drive, Tucker, GA 75261
Website
http://corporate.thryv.com/
Phone Number
844-339-6334
Thryv's Social Links
Quick Insights into Thryv Customer Service
Thryv's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Thryv's Customer Service score.
Ranked Thryv Customer Service the Highest
Ranked Thryv Customer Service the Lowest
Thryv Customer Service Score by Gender
Female customers rated Thryv's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Thryv.
Male
2.7/5
Female
3.7/5
Thryv Customer Service Score by Ethnicity
Thryv's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Thryv.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Thryv Customer Service Score by Age
Thryv's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Thryv.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
36-40 4.8 | 36-40 | 4.8 |
46-50 2 | 46-50 | 2 |
Thryv Customer Service Score by Usage
Thryv's Customer Service score was rated the highest by customers who have used Thryv's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Thryv Customer Service Score by Industry
Thryv's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Thryv scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Thryv would recommend the brand to a friend. ENPS measures how likely Thryv employees would recommend working at Thryv to a friend.
Net Promoter Score
0
NPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 39% | Promoters |
|---|---|
| 12% | Passive |
| 49% | Detractors |
