-1
NPS
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Brand Page
Jellyfish
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About Jellyfish's Brand
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Brand at a Glance
64%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Jellyfish NPS
Jellyfish's Net Promoter Score (NPS) is a -1 with 43% Promoters, 13% Passives, and 44% Detractors. Net Promoter Score tracks whether Jellyfish's customers would recommend using the product based on a scale of -100 to 100.
Jellyfish Overall NPS
| 43% | Promoters |
|---|---|
| 13% | Passives |
| 44% | Detractors |
Jellyfish NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 33 | Feb 2021 | 33 |
Sep 2021 50 | Sep 2021 | 50 |
Mar 2022 20 | Mar 2022 | 20 |
Jun 2022 -15 | Jun 2022 | -15 |
Jul 2022 10 | Jul 2022 | 10 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 -9 | May 2023 | -9 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -8 | Aug 2023 | -8 |
Feb 2024 -6 | Feb 2024 | -6 |
Jul 2024 -1 | Jul 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jellyfish Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Jellyfish users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jellyfish Product Quality
3.7/5
Jellyfish has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Jellyfish Product Information
Jellyfish’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://learnjellyfish.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Jellyfish Pricing
Jellyfish ROI & Value For Money
4/5
Jellyfish has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Jellyfish Customer Satisfaction (CSAT)
Jellyfish Customer Satisfaction (CSAT) Score
75 / 100
Jellyfish has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jellyfish Customer Service
3.9/5
Jellyfish has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Jellyfish's Customer Service
Address
Baltimore, MD
Website
http://learnjellyfish.com/
Jellyfish as an Employer
3.7/5
Jellyfish has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Jellyfish scored a -1 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Jellyfish would recommend the brand to a friend. ENPS measures how likely Jellyfish employees would recommend working at Jellyfish to a friend.
Net Promoter Score
-1
NPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
