0
NPS
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Perksy
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About Perksy's Brand
Perksy powers real-time research with Millennial and Gen-Z audiences through mobile.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Perksy NPS
Perksy's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Perksy's customers would recommend using the product based on a scale of -100 to 100.
Perksy Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Perksy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perksy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Perksy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Perksy Product Quality
1.5/5
Perksy has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Perksy's overall Product Quality score rated by its users and customers.
Perksy Product Information
Perksy’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://getperksy.com
- Company Size
- 1-10 Employees
Industry
Marketing, Advertising and Research
Perksy Pricing
Perksy ROI & Value For Money
1.5/5
Perksy has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Perksy's overall ROI score rated by its users and customers.
Perksy Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Perksy Customer Service
1.5/5
Perksy has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Perksy's overall Customer Service score rated by its users and customers.
About Perksy's Customer Service
Address
48 Wall St, San Francisco, CA 10005
Website
http://getperksy.com
Perksy's Social Links
Perksy as an Employer
4.7/5
Perksy has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Perksy scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Perksy would recommend the brand to a friend. ENPS measures how likely Perksy employees would recommend working at Perksy to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
