43
NPS
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Gainsight is ranked #225 in Tech Brands
Gainsight is ranked #225 in Tech Brands
About Gainsight's Brand
Gainsight, the Customer Success company, offers businesses everything they need to retain customers and drive company growth Gainsight’s brand is ranked #663 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Gainsight. When compared to other organizations within the Tech industry, Gainsight is ranked #225. Among its major competitors, Gainsight is ranked in 3rd place for NPS while ChurnZero is 1st, and Pendo is 2nd. Overall, Gainsight has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $500.00M
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Gainsight CMO
Anthony Kennada
Anthony Kennada serves as the Chief Marketing Officer of Gainsight, and is responsible for managing the company’s global marketing strategy, which includes demand generation, brand and comms, product marketing, enablement and inside sales. He started at Gainsight in March of 2013. Previously, Kennada worked at Box, LiveOffice and Symantec, and serves as an investor, advisor and board member to several enterprise software startups across the country.
Gainsight Ranking
- #663 in Global Best Brands
- #225 in Tech
- #3 / 4 of its competitors
Gainsight NPS
Gainsight's Net Promoter Score (NPS) is a 43 with 65% Promoters, 13% Passives, and 22% Detractors. Net Promoter Score tracks whether Gainsight's customers would recommend using the product based on a scale of -100 to 100.
Gainsight Overall NPS
| 65% | Promoters |
|---|---|
| 13% | Passives |
| 22% | Detractors |
Gainsight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 32 | Sep 2022 | 32 |
Oct 2022 33 | Oct 2022 | 33 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2023 34 | Feb 2023 | 34 |
Mar 2023 36 | Mar 2023 | 36 |
May 2023 38 | May 2023 | 38 |
Jun 2023 37 | Jun 2023 | 37 |
Jul 2023 39 | Jul 2023 | 39 |
Apr 2024 38 | Apr 2024 | 38 |
May 2024 40 | May 2024 | 40 |
Feb 2025 42 | Feb 2025 | 42 |
Nov 2025 41 | Nov 2025 | 41 |
How Other Brands Compare
Gainsight is ranked third for NPS among its competitors. ChurnZero and Pendo come in first and second, with Totango coming in at #4. Among those competitors, it is the third most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gainsight NPS by Gender
Female customers rated Gainsight's NPS 41 points higher than Male customers.
Male
59
Gainsight's NPS was rated 59 by Male customers on Comparably.
67%
Promoters
25%
Passives
8%
Detractors
Female
100
Gainsight's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Gainsight NPS by Ethnicity
Gainsight's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Gainsight NPS by Age
Gainsight's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Gainsight NPS by Usage
Gainsight's NPS was rated the highest by customers who have used Gainsight's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 15 | Less than 1 Year | 15 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 41 | 2 to 5 Years | 41 |
Gainsight Customer Reviews
Out of the 2 Gainsight customer reviews 2 were positive and 0 were constructive. Gainsight customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Gainsight Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Gainsight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gainsight Customer Loyalty Score by Gender
Gainsight's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Gainsight Customer Loyalty Score by Ethnicity
Gainsight's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Gainsight Customer Loyalty Score by Age
Gainsight's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
Gainsight Customer Loyalty Score by Usage
Gainsight's Customer Loyalty score was rated the highest by customers who have used Gainsight's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Gainsight Customer Loyalty Score by Industry
Gainsight's Customer Loyalty score was rated 92% by Tech industry customers.
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Gainsight Customer Loyalty vs. Competitors
Compared to its competitors, Gainsight's Customer Loyalty score is rated right above Pendo.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Gainsight's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.
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Gainsight Product Quality
4.1/5
Gainsight has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Gainsight Product Information
Gainsight serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Gainsight supports Web devices and offers products for medium and large sized businesses.
Gainsight’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Gainsight's product the highest. Reviewers from the Travel and Hospitality industry rated Gainsight the lowest at 3.
- Website
- http://www.gainsight.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Quick Insights into Gainsight Product Quality
Gainsight's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Travel and Hospitality industry.
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Ranked Gainsight Product Quality the Highest
Ranked Gainsight Product Quality the Lowest
Gainsight Product Quality Score by Gender
Female customers rated Gainsight's Product Quality score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Gainsight Product Quality Score by Ethnicity
Gainsight's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Gainsight Product Quality Score by Age
Gainsight's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 4.4 | 31-35 | 4.4 |
Gainsight Product Quality Score by Usage
Gainsight's Product Quality score was rated the highest by customers who have used Gainsight's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Gainsight Product Quality Score by Industry
Gainsight's Product Quality score was rated the highest by Tech industry customers, and the lowest by Travel and Hospitality industry customers.
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Gainsight Product Quality vs. Competitors
Compared to its competitors, Gainsight's Product Quality score is rated right above Pendo, and is preceded by ChurnZero.
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Product Quality for Other Tech Brands
In the Tech industry, Gainsight's Product Quality score is rated right above Google, and is preceded by Spotify.
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Gainsight Pricing
Gainsight ROI & Value For Money
4/5
Gainsight has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Gainsight Pricing Plans
Gainsight has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Gainsight?
Medium Businesses
Large Enterprises
Quick Insights into Gainsight ROI
Gainsight's ROI score was rated highest by Female customers, and rated lowest by customers ages 26-30.
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Ranked Gainsight ROI the Highest
Ranked Gainsight ROI the Lowest
Gainsight ROI Score by Gender
Female customers rated Gainsight's ROI score 0.9 stars higher than Male customers.
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Male
3.6/5
Female
4.5/5
Gainsight ROI Score by Ethnicity
Gainsight's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Gainsight ROI Score by Age
Gainsight's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 4.4 | 31-35 | 4.4 |
Gainsight ROI Score by Usage
Gainsight's ROI score was rated the highest by customers who have used Gainsight's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Gainsight ROI Score by Industry
Gainsight's ROI score was rated 3.7 stars by Tech industry customers.
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Gainsight Pricing vs. Competitors
Compared to its competitors, Gainsight's ROI score is rated right above Totango, and is preceded by Pendo.
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ROI for Other Tech Brands
In the Tech industry, Gainsight's ROI score is rated right above Google, and is preceded by Zoom Video Communications.
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Gainsight Customer Satisfaction (CSAT)
Gainsight Customer Satisfaction (CSAT) Score
73 / 100
Gainsight has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
39%
Satisfied
34%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gainsight Customer Satisfaction
Gainsight's Customer Satisfaction score was rated highest by customers who have used Gainsight's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
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Ranked Gainsight Customer Satisfaction the Highest
Ranked Gainsight Customer Satisfaction the Lowest
Gainsight Customer Satisfaction Score by Gender
Gainsight's Customer Satisfaction score was rated 90 by Male customers on Comparably.
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90 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Gainsight Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gainsight's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Gainsight's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Gainsight Customer Satisfaction Score by Age
Gainsight's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 100% |
Gainsight Customer Satisfaction Score by Usage
Gainsight's Customer Satisfaction score was rated the highest by customers who have used Gainsight's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Gainsight Customer Satisfaction Score by Industry
Gainsight's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Gainsight Customer Satisfaction vs. Competitors
Compared to its competitors, Gainsight's Customer Satisfaction score is rated right above Pendo, and is preceded by Totango.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Gainsight's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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Gainsight Customer Service
4.2/5
Gainsight has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Gainsight's Customer Service
Address
1300 Island Drive, Suite 103, Redwood City, CA 94065
Website
http://www.gainsight.com
Phone Number
(888) 623-8562
Gainsight's Social Links
Quick Insights into Gainsight Customer Service
Gainsight's Customer Service score was rated highest by Female customers, and rated lowest by customers ages 26-30.
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Ranked Gainsight Customer Service the Highest
Ranked Gainsight Customer Service the Lowest
Gainsight Customer Service Score by Gender
Female customers rated Gainsight's Customer Service score 0.7 stars higher than Male customers.
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Male
4/5
Female
4.7/5
Gainsight Customer Service Score by Ethnicity
Gainsight's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Gainsight Customer Service Score by Age
Gainsight's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
31-35 4.6 | 31-35 | 4.6 |
Gainsight Customer Service Score by Usage
Gainsight's Customer Service score was rated the highest by customers who have used Gainsight's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Gainsight Customer Service Score by Industry
Gainsight's Customer Service score was rated 4 stars by Tech industry customers.
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Gainsight Customer Service vs. Competitors
Compared to its competitors, Gainsight's Customer Service score is rated right above Totango, and is preceded by ChurnZero.
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Customer Service for Other Tech Brands
In the Tech industry, Gainsight's Customer Service score is rated right above Apple.
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Gainsight as an Employer
4.7/5
Gainsight has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gainsight scored a 43 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Gainsight would recommend the brand to a friend. ENPS measures how likely Gainsight employees would recommend working at Gainsight to a friend.
Net Promoter Score
43
NPS Score
| 65% | Promoters |
|---|---|
| 13% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 81% | Promoters |
|---|---|
| 10% | Passive |
| 9% | Detractors |
Global Ranking Snapshot
Gainsight is ranked #663 in the Global Top 100 Brands. It ranks just behind WalkMe™ and just ahead of Shipt.
Tech Ranking Snapshot
Gainsight is ranked #225 in the Tech Industry. It ranks just behind WalkMe™ and just ahead of Shipt.
