24
NPS
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WalkMe™ is ranked #224 in Tech Brands
WalkMe™ is ranked #224 in Tech Brands
About WalkMe™ Brand
WalkMe(TM) provides a cloud-based service designed to help professionals guide and engage prospects and customers, and complete online tasks. WalkMe™’s brand is ranked #662 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of WalkMe™. When compared to other organizations within the Tech industry, WalkMe™ is ranked #224. Among its major competitors, WalkMe™ is ranked in 7th place for NPS while Lemon Learning is 1st, and Appcues is 2nd. Overall, WalkMe™ has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.50B
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
WalkMe™ Ranking
- #224 in Tech
- #4 / 4 of its competitors
WalkMe™ NPS
WalkMe™'s Net Promoter Score (NPS) is a 24 with 51% Promoters, 22% Passives, and 27% Detractors. Net Promoter Score tracks whether WalkMe™'s customers would recommend using the product based on a scale of -100 to 100.
WalkMe™ Overall NPS
| 51% | Promoters |
|---|---|
| 22% | Passives |
| 27% | Detractors |
WalkMe™ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 27 | May 2022 | 27 |
Aug 2022 25 | Aug 2022 | 25 |
Oct 2022 23 | Oct 2022 | 23 |
Nov 2022 24 | Nov 2022 | 24 |
Dec 2022 24 | Dec 2022 | 24 |
Jan 2023 24 | Jan 2023 | 24 |
Feb 2023 26 | Feb 2023 | 26 |
Mar 2023 25 | Mar 2023 | 25 |
Mar 2024 23 | Mar 2024 | 23 |
May 2024 25 | May 2024 | 25 |
Jun 2024 26 | Jun 2024 | 26 |
Jun 2025 24 | Jun 2025 | 24 |
How Other Brands Compare
WalkMe™ is ranked #4 for NPS among its competitors. Lemon Learning and Appcues come in first and second, with Whatfix coming in at third. Among those competitors, it is the third most valued company.
 WalkMe™ |  Whatfix |  Lemon Learning |  Appcues | |
| Global Ranking | #662 | #- | #- | #- |
| NPS | 24 | 46 | 100 | 92 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $1.50B | $150.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WalkMe™ NPS by Gender
Male customers rated WalkMe™'s NPS 49 points higher than Female customers.
Male
49
WalkMe™'s NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
0
WalkMe™'s NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
WalkMe™ NPS by Ethnicity
WalkMe™'s NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
WalkMe™ NPS by Age
WalkMe™'s NPS was rated 25 points by customers ages 46-50 on Comparably.
WalkMe™ NPS by Usage
WalkMe™'s NPS was rated the highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
1 to 2 Years 31 | 1 to 2 Years | 31 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
WalkMe™ Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of WalkMe™ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WalkMe™ Customer Loyalty Score by Gender
Female customers rated WalkMe™'s Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
WalkMe™ Customer Loyalty Score by Ethnicity
WalkMe™'s Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WalkMe™.
85
out of 100
Caucasian
WalkMe™ Customer Loyalty Score by Age
WalkMe™'s Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WalkMe™.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
WalkMe™ Customer Loyalty Score by Usage
WalkMe™'s Customer Loyalty score was rated the highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WalkMe™ Customer Loyalty Score by Industry
WalkMe™'s Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
WalkMe™ Customer Loyalty vs. Competitors
Compared to its competitors, WalkMe™'s Customer Loyalty score is rated right above Whatfix.
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Customer Loyalty for Other Tech Brands
In the Tech industry, WalkMe™'s Customer Loyalty score is rated right below Peloton.
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WalkMe™ Product Quality
4.1/5
WalkMe™ has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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WalkMe™ Product Information
WalkMe™ serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. WalkMe™ supports Web devices and offers products for medium and large sized businesses.
WalkMe™’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WalkMe™'s product the highest.
- Website
- http://www.walkme.com
- Company Size
- 501-1,000 Employees
Industry
Business Services
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Digital Asset Management Software
Customer Experience Software
Customer Service Software
Customer Support Software
Online Course Software
Training Software
Digital Adoption Platform Software
Customer Engagement Software
Onboarding Software
Website Builder Software
Quick Insights into WalkMe™ Product Quality
WalkMe™'s Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used WalkMe™'s products/services for 2 to 5 Years.
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Ranked WalkMe™ Product Quality the Highest
Ranked WalkMe™ Product Quality the Lowest
WalkMe™ Product Quality Score by Gender
Female customers rated WalkMe™'s Product Quality score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
WalkMe™ Product Quality Score by Ethnicity
WalkMe™'s Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WalkMe™.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
WalkMe™ Product Quality Score by Age
WalkMe™'s Product Quality score was rated 4.7 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WalkMe™.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.7 | 46-50 | 4.7 |
WalkMe™ Product Quality Score by Usage
WalkMe™'s Product Quality score was rated the highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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WalkMe™ Product Quality Score by Industry
WalkMe™'s Product Quality score was rated 4.2 stars by Tech industry customers.
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WalkMe™ Product Quality vs. Competitors
Compared to its competitors, WalkMe™'s Product Quality score is rated right above Slidebean, and is preceded by Whatfix.
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Product Quality for Other Tech Brands
In the Tech industry, WalkMe™'s Product Quality score is rated right above Peloton, and is preceded by Google.
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WalkMe™ Pricing
WalkMe™ ROI & Value For Money
3.6/5
WalkMe™ has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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WalkMe™ Pricing Plans
WalkMe™ has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses WalkMe™?
Medium Businesses
Large Enterprises
Quick Insights into WalkMe™ ROI
WalkMe™'s ROI score was rated highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and rated lowest by customers who have used WalkMe™'s products/services for 2 to 5 Years.
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Ranked WalkMe™ ROI the Highest
Ranked WalkMe™ ROI the Lowest
WalkMe™ ROI Score by Gender
Male customers rated WalkMe™'s ROI score 0.3 stars higher than Female customers.
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Male
3.9/5
Female
3.6/5
WalkMe™ ROI Score by Ethnicity
WalkMe™'s ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WalkMe™.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
WalkMe™ ROI Score by Age
WalkMe™'s ROI score was rated 3.9 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WalkMe™.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.9 | 46-50 | 3.9 |
WalkMe™ ROI Score by Usage
WalkMe™'s ROI score was rated the highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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WalkMe™ ROI Score by Industry
WalkMe™'s ROI score was rated 3.4 stars by Tech industry customers.
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WalkMe™ Pricing vs. Competitors
Compared to its competitors, WalkMe™'s ROI score is rated right above Lemon Learning, and is preceded by Slidebean.
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ROI for Other Tech Brands
In the Tech industry, WalkMe™'s ROI score is rated right below ROBLOX.
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WalkMe™ Customer Satisfaction (CSAT)
WalkMe™ Customer Satisfaction (CSAT) Score
82 / 100
WalkMe™ has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
52%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WalkMe™ Customer Satisfaction
WalkMe™'s Customer Satisfaction score was rated highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and rated lowest by customers who have used WalkMe™'s products/services for 2 to 5 Years.
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Ranked WalkMe™ Customer Satisfaction the Highest
Ranked WalkMe™ Customer Satisfaction the Lowest
WalkMe™ Customer Satisfaction Score by Gender
WalkMe™'s Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WalkMe™.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
WalkMe™ Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WalkMe™ Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
WalkMe™ Customer Satisfaction Score by Age
WalkMe™'s Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WalkMe™.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
WalkMe™ Customer Satisfaction Score by Usage
WalkMe™'s Customer Satisfaction score was rated the highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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WalkMe™ Customer Satisfaction Score by Industry
WalkMe™'s Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}WalkMe™ Customer Satisfaction vs. Competitors
Compared to its competitors, WalkMe™'s Customer Satisfaction score is rated right above Whatfix.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, WalkMe™'s Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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WalkMe™ Customer Service
4/5
WalkMe™ has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About WalkMe™'s Customer Service
Address
525 Market St, Floor 37, San Francisco, CA 94105
Website
http://www.walkme.com
Phone Number
1-855-4-WALKME
Quick Insights into WalkMe™ Customer Service
WalkMe™'s Customer Service score was rated highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and rated lowest by customers who have used WalkMe™'s products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked WalkMe™ Customer Service score.
Ranked WalkMe™ Customer Service the Highest
Ranked WalkMe™ Customer Service the Lowest
WalkMe™ Customer Service Score by Gender
Male customers rated WalkMe™'s Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WalkMe™.
Male
3.9/5
Female
3.6/5
WalkMe™ Customer Service Score by Ethnicity
WalkMe™'s Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WalkMe™.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
WalkMe™ Customer Service Score by Age
WalkMe™'s Customer Service score was rated 4 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WalkMe™.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
WalkMe™ Customer Service Score by Usage
WalkMe™'s Customer Service score was rated the highest by customers who have used WalkMe™'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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WalkMe™ Customer Service Score by Industry
WalkMe™'s Customer Service score was rated 3.9 stars by Tech industry customers.
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WalkMe™ Customer Service vs. Competitors
Compared to its competitors, WalkMe™'s Customer Service score is rated right above Slidebean, and is preceded by Whatfix.
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Customer Service for Other Tech Brands
In the Tech industry, WalkMe™'s Customer Service score is rated right above Peloton, and is preceded by Nintendo.
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Consumer vs. Employees
WalkMe™ scored a 24 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of WalkMe™ would recommend the brand to a friend. ENPS measures how likely WalkMe™ employees would recommend working at WalkMe™ to a friend.
Net Promoter Score
24
NPS Score
| 51% | Promoters |
|---|---|
| 22% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 60% | Promoters |
|---|---|
| 14% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
WalkMe™ is ranked #662 in the Global Top 100 Brands. It ranks just behind DaVita and just ahead of Gainsight.
Tech Ranking Snapshot
WalkMe™ is ranked #224 in the Tech Industry. It ranks just behind DaVita and just ahead of Gainsight.
