92
NPS
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Appcues
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About Appcues' Brand
Appcues is a User Onboarding Software Solution. Among its major competitors, Appcues is ranked in 2nd place for NPS while The Manual is 1st, and beqom is 3rd.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Appcues Ranking
- #2 / 4 of its competitors
Appcues NPS
Appcues's Net Promoter Score (NPS) is a 92 with 96% Promoters, 0% Passives, and 4% Detractors. Net Promoter Score tracks whether Appcues's customers would recommend using the product based on a scale of -100 to 100.
Appcues Overall NPS
| 96% | Promoters |
|---|---|
| 0% | Passives |
| 4% | Detractors |
Appcues NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 93 | Aug 2020 | 93 |
How Other Brands Compare
Appcues is ranked second for NPS among its competitors. The Manual and beqom come in first and third, with WalkMe™ coming in at #4.
Appcues |  WalkMe™ |  The Manual |  beqom | |
| Global Ranking | #- | #662 | #- | #- |
| NPS | 92 | 24 | 100 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.50B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Appcues NPS vs. Competitors
Compared to its competitors, Appcues's NPS is rated right above beqom, and is preceded by The Manual.
| COMPANY | NPS Score | |
|---|---|---|
| The Manual | 100 |
| Appcues | 92 |
| beqom | 42 |
| WalkMe™ | 24 |
 | Totango | -8 |
Appcues Product Quality
4.4/5
Appcues has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Appcues Product Information
Appcues serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, and Brazil. Appcues supports Web devices and offers products for small, medium, and large sized businesses.
Appcues’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://appcues.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
SaaS
Languages Supported
English
Product Type
Personalization and Behavioral Targeting Software
UX Software
Digital Adoption Platform Software
Appcues Product Quality vs. Competitors
Compared to its competitors, Appcues's Product Quality score is rated right above WalkMe™.
| COMPANY | Product Quality Score | |
|---|---|---|
| Appcues | 4.4/5 |
| WalkMe™ | 4.1/5 |
| Totango | 4.1/5 |
| beqom | 3.5/5 |
| The Manual | N/A |
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Appcues Pricing
Appcues ROI & Value For Money
4.4/5
Appcues has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Appcues Pricing Plans
Appcues has a pricing structure that accommodates small, medium, and large businesses. Starting from $249/month, Appcues uses a subscription model and offers the following: Contact Appcues for more details.
Who Uses Appcues?
Small Businesses
Medium Businesses
Large Enterprises
Appcues Pricing vs. Competitors
Compared to its competitors, Appcues's ROI score is rated right above Totango.
| COMPANY | Pricing Score | |
|---|---|---|
| Appcues | 4.4/5 |
| Totango | 3.8/5 |
| beqom | 3.7/5 |
| WalkMe™ | 3.6/5 |
| The Manual | N/A |
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Appcues Customer Service
5/5
Appcues has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Appcues's Customer Service
Address
Boston, MA
Website
http://appcues.com
Appcues Customer Service vs. Competitors
Compared to its competitors, Appcues's Customer Service score is rated right above WalkMe™.
| COMPANY | Customer Service Score | |
|---|---|---|
| Appcues | 5/5 |
| WalkMe™ | 4/5 |
| Totango | 3.7/5 |
| beqom | 3.2/5 |
| The Manual | N/A |
Unlock Appcues Customer Service vs. Competitors Data
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Appcues as an Employer
3.8/5
Appcues has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Appcues scored a 92 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Appcues would recommend the brand to a friend. ENPS measures how likely Appcues employees would recommend working at Appcues to a friend.
Net Promoter Score
92
NPS Score
| 96% | Promoters |
|---|---|
| 0% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
