100
NPS
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The Manual
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About The Manual's Brand
The Manual is simple - Showing men how to live a life that is more engaged. Among its major competitors, The Manual is ranked in 1st place for NPS while Appcues is 2nd, and WalkMe™ is 3rd.
The Manual Ranking
- #1 / 4 of its competitors
The Manual NPS
The Manual's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Manual's customers would recommend using the product based on a scale of -100 to 100.
The Manual Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Manual NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
How Other Brands Compare
The Manual is ranked first for NPS among its competitors. Appcues and WalkMe™ come in second and third, with Wolters Kluwer coming in at #4.
The Manual |  Wolters Kluwer |  WalkMe™ |  Appcues | |
| Global Ranking | #- | #658 | #662 | #- |
| NPS | 100 | 22 | 24 | 92 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.93B | $1.50B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Manual NPS vs. Competitors
Compared to its competitors, The Manual's NPS is rated right above Appcues.
| COMPANY | NPS Score | |
|---|---|---|
| The Manual | 100 |
| Appcues | 92 |
| WalkMe™ | 24 |
| Wolters Kluwer | 22 |
Consumer vs. Employees
The Manual scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of The Manual would recommend the brand to a friend. ENPS measures how likely The Manual employees would recommend working at The Manual to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
