Whatfix NPS & Customer Reviews

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Whatfix

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Whatfix

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About Whatfix's Brand

Whatfix is a community and enterprise platform that allows users and businesses to create interactive guides on websites and web apps. Among its major competitors, Whatfix is ranked in 5th place for NPS while Iridize is 1st, and KnowledgeOwl is 2nd.Their current valuation is $150.00M

Brand at a Glance

69%

Customer Loyalty

4.4/5

Product Quality

4.3/5

Pricing

4.2/5

Customer Service

Whatfix Ranking

^#3 / 4 of its competitors

Whatfix NPS

Whatfix's Net Promoter Score (NPS) is a 46 with 62% Promoters, 22% Passives, and 16% Detractors. Net Promoter Score tracks whether Whatfix's customers would recommend using the product based on a scale of -100 to 100.

Whatfix Overall NPS

NPS

62%	Promoters
22%	Passives
16%	Detractors

Whatfix NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2020 63	Aug 2020	63
Nov 2021 51	Nov 2021	51
Dec 2021 42	Dec 2021	42
Aug 2022 44	Aug 2022	44
Sep 2022 46	Sep 2022	46
Mar 2023 45	Mar 2023	45
Apr 2023 47	Apr 2023	47
Feb 2024 46	Feb 2024	46

How Other Brands Compare

Whatfix is ranked third for NPS among its competitors. Iridize and KnowledgeOwl come in first and second, with WalkMe™ coming in at #4. Among those competitors, it is the lowest valued company behind WalkMe™.

	Whatfix	WalkMe™	Iridize	KnowledgeOwl
Global Ranking	#-	#662	#-	#-
NPS	46	24	89	75
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$150.00M	$1.50B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Whatfix NPS by Usage

Whatfix's NPS was rated the highest by customers who have used Whatfix's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 75	Less than 1 Year	75
2 to 5 Years 83	2 to 5 Years	83

Whatfix NPS vs. Competitors

Compared to its competitors, Whatfix's NPS is rated right above WalkMe™, and is preceded by Toonimo.

COMPANY		NPS Score
	Iridize	89
	KnowledgeOwl	75
	WorkRamp	72
	Toonimo	49
	Whatfix	46
	WalkMe™	24
	Qustn Technologies	N/A

Whatfix Customer Reviews

Whatfix Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Whatfix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69%

31%

Whatfix Customer Loyalty Score by Industry

Whatfix's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Whatfix Customer Loyalty vs. Competitors

Compared to its competitors, Whatfix's Customer Loyalty score is rated right above Iridize, and is preceded by WalkMe™.

COMPANY		Customer Loyalty Score
	WalkMe™	78%
	Whatfix	69%
	Iridize	N/A
	KnowledgeOwl	N/A
	WorkRamp	N/A
	Toonimo	N/A
	Qustn Technologies	N/A

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Whatfix Product Quality

4.4/5

Whatfix has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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Whatfix Product Information

Whatfix serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Whatfix supports Web and Android devices and offers products for small, medium, and large sized businesses.

Whatfix’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Whatfix's product the highest. Reviewers from the Telecommunications industry rated Whatfix the lowest at 4.3.

Website: http://whatfix.com/

Company Size: 501-1,000 Employees

Industry

Tech

SaaS

Languages Supported

English

Arabic

Chinese (Traditional)

French

German

Portuguese

Spanish

Chinese (Simplified)

Japanese

Italian

Russian

Hebrew

Irish

Product Type

Customer Experience Software

Development Tools Software

Sales Management Software

Sales Enablement Software

Customer Service Software

Customer Support Software

Training Software

Microlearning Software

Digital Adoption Platform Software

Customer Engagement Software

IT Management Software

Onboarding Software

Change Management Software

eLearning Authoring Tools Software

Quick Insights into Whatfix Product Quality

Whatfix's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Whatfix Product Quality the Highest

Tech	5
1 to 2 Years	4.7

Ranked Whatfix Product Quality the Lowest

Less than 1 Year	4.7
Telecommunications	4.3

Whatfix Product Quality Score by Usage

Whatfix's Product Quality score was rated 4.7 stars by customers who have used Whatfix's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	4.7
1 to 2 Years	4.7

Whatfix Product Quality Score by Industry

Whatfix's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.

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Tech	5
Telecommunications	4.3

Whatfix Product Quality vs. Competitors

Compared to its competitors, Whatfix's Product Quality score is rated right above WorkRamp, and is preceded by Iridize.

COMPANY		Product Quality Score
	Toonimo	5/5
	Iridize	4.4/5
	Whatfix	4.4/5
	WorkRamp	4.3/5
	KnowledgeOwl	4.2/5
	WalkMe™	4.1/5
	Qustn Technologies	N/A

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Whatfix Pricing

Whatfix ROI & Value For Money

4.3/5

Whatfix has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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Whatfix Pricing Plans

Whatfix has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses Whatfix?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Whatfix ROI

Whatfix's ROI score was rated highest by customers from the Tech industry.

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Ranked Whatfix ROI the Highest

Tech	4.6

Whatfix ROI Score by Industry

Whatfix's ROI score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Whatfix Pricing vs. Competitors

Compared to its competitors, Whatfix's ROI score is rated right above WorkRamp, and is preceded by Iridize.

COMPANY		Pricing Score
	Toonimo	5/5
	KnowledgeOwl	4.5/5
	Iridize	4.4/5
	Whatfix	4.3/5
	WorkRamp	4.2/5
	WalkMe™	3.6/5
	Qustn Technologies	N/A

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Whatfix Customer Satisfaction (CSAT)

Whatfix Customer Satisfaction (CSAT) Score

78 / 100

Whatfix has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied	67%
Satisfied	11%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

11%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Whatfix Customer Satisfaction

Whatfix's Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked Whatfix Customer Satisfaction the Highest

Tech	100%

Whatfix Customer Satisfaction Score by Industry

Whatfix's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

Whatfix Customer Satisfaction vs. Competitors

Compared to its competitors, Whatfix's Customer Satisfaction score is rated right above Iridize, and is preceded by WalkMe™.

COMPANY		Customer Satisfaction (CSAT) Score
	WalkMe™	82%
	Whatfix	78%
	Iridize	0%
	KnowledgeOwl	0%
	WorkRamp	0%
	Toonimo	0%
	Qustn Technologies	0%

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Whatfix Customer Service

4.2/5

Whatfix has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Whatfix's Customer Service

Address

2107 N First St, San Jose, CA 95131

Website

http://whatfix.com/

Quick Insights into Whatfix Customer Service

Whatfix's Customer Service score was rated highest by customers from the Tech industry.

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Ranked Whatfix Customer Service the Highest

Tech	4.8

Whatfix Customer Service Score by Industry

Whatfix's Customer Service score was rated 4.8 stars by Tech industry customers.

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Tech	4.8

Whatfix Customer Service vs. Competitors

Compared to its competitors, Whatfix's Customer Service score is rated right above WalkMe™, and is preceded by Toonimo.

COMPANY		Customer Service Score
	Iridize	5/5
	KnowledgeOwl	5/5
	WorkRamp	5/5
	Toonimo	5/5
	Whatfix	4.2/5
	WalkMe™	4/5
	Qustn Technologies	N/A

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Whatfix as an Employer

4.7/5

Whatfix has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Whatfix

Khadim Batti

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Whatfix scored a 46 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Whatfix would recommend the brand to a friend. ENPS measures how likely Whatfix employees would recommend working at Whatfix to a friend.

Net Promoter Score

NPS Score

62%	Promoters
22%	Passive
16%	Detractors

Employee Net Promoter Score

eNPS Score

60%	Promoters
13%	Passive
27%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail