79
NPS
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ChurnZero
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About ChurnZero's Brand
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. Among its major competitors, ChurnZero is ranked in 1st place for NPS while Natero is 2nd, and Pipedrive is 3rd.
Brand at a Glance
4.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
ChurnZero Ranking
- #1 / 4 of its competitors
ChurnZero NPS
ChurnZero's Net Promoter Score (NPS) is a 79 with 86% Promoters, 7% Passives, and 7% Detractors. Net Promoter Score tracks whether ChurnZero's customers would recommend using the product based on a scale of -100 to 100.
ChurnZero Overall NPS
| 86% | Promoters |
|---|---|
| 7% | Passives |
| 7% | Detractors |
ChurnZero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 84 | Aug 2020 | 84 |
Jan 2021 78 | Jan 2021 | 78 |
Jan 2026 78 | Jan 2026 | 78 |
How Other Brands Compare
ChurnZero is ranked first for NPS among its competitors. Natero and Pipedrive come in second and third, with Gainsight coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ChurnZero NPS by Usage
ChurnZero's NPS was rated the highest by customers who have used ChurnZero's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 76 | Less than 1 Year | 76 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
ChurnZero NPS vs. Competitors
Compared to its competitors, ChurnZero's NPS is rated right above Natero.
| COMPANY | NPS Score | |
|---|---|---|
| ChurnZero | 79 |
 | Natero | 70 |
 | Pipedrive | 48 |
 | Gainsight | 43 |
 | ClientSuccess | N/A |
 | Strikedeck | N/A |
 | Totango | -8 |
ChurnZero Product Quality
4.5/5
ChurnZero has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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ChurnZero Product Information
ChurnZero serves markets in the United States, Asia, Europe, and Latin America. ChurnZero supports Web devices and offers products for small, medium, and large sized businesses.
ChurnZero’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://churnzero.net/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Customer Experience Software
Customer Success Software
Customer Engagement Software
ChurnZero Product Quality vs. Competitors
Compared to its competitors, ChurnZero's Product Quality score is rated right above Natero.
| COMPANY | Product Quality Score | |
|---|---|---|
| ChurnZero | 4.5/5 |
| Natero | 4.3/5 |
| Pipedrive | 4.2/5 |
| Gainsight | 4.1/5 |
| Totango | 4.1/5 |
| ClientSuccess | N/A |
| Strikedeck | N/A |
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ChurnZero Pricing
ChurnZero ROI & Value For Money
4.5/5
ChurnZero has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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ChurnZero Pricing Plans
ChurnZero has a pricing structure that accommodates small, medium, and large businesses.
Who Uses ChurnZero?
Small Businesses
Medium Businesses
Large Enterprises
ChurnZero Pricing vs. Competitors
Compared to its competitors, ChurnZero's ROI score is rated right above Pipedrive, and is preceded by Natero.
| COMPANY | Pricing Score | |
|---|---|---|
| Natero | 5/5 |
| ChurnZero | 4.5/5 |
| Pipedrive | 4.2/5 |
| Gainsight | 4/5 |
| Totango | 3.8/5 |
| ClientSuccess | N/A |
| Strikedeck | N/A |
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ChurnZero Customer Satisfaction (CSAT)
ChurnZero Customer Satisfaction (CSAT) Score
100 / 100
ChurnZero has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ChurnZero Customer Satisfaction vs. Competitors
Compared to its competitors, ChurnZero's Customer Satisfaction score is rated right above Totango.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ChurnZero | 100% |
| Totango | 100% |
| Pipedrive | 82% |
| Gainsight | 72% |
| Natero | 0% |
| ClientSuccess | 0% |
| Strikedeck | 0% |
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ChurnZero Customer Service
5/5
ChurnZero has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ChurnZero's Customer Service
Address
2231 Crystal Drive, Suite 1000, Arlington, VA 22202
Website
https://churnzero.net/
Phone Number
(703) 721-4988
ChurnZero Customer Service vs. Competitors
Compared to its competitors, ChurnZero's Customer Service score is rated right above Natero.
| COMPANY | Customer Service Score | |
|---|---|---|
| ChurnZero | 5/5 |
| Natero | 5/5 |
| Gainsight | 4.2/5 |
| Pipedrive | 4.1/5 |
| Totango | 3.7/5 |
| ClientSuccess | N/A |
| Strikedeck | N/A |
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ChurnZero as an Employer
3.9/5
ChurnZero has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ChurnZero scored a 79 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ChurnZero would recommend the brand to a friend. ENPS measures how likely ChurnZero employees would recommend working at ChurnZero to a friend.
Net Promoter Score
79
NPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
