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NPS
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Everbridge
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About Everbridge's Brand
empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. Among its major competitors, Everbridge is ranked in 2nd place for NPS while PagerDuty is 1st. Overall, Everbridge has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.72B
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Everbridge CMO
Everbridge Ranking
- #2 / 2 of its competitors
Everbridge NPS
Everbridge's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Everbridge's customers would recommend using the product based on a scale of -100 to 100.
Everbridge Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Everbridge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -50 | Nov 2020 | -50 |
Jan 2021 0 | Jan 2021 | 0 |
Apr 2021 25 | Apr 2021 | 25 |
Jul 2021 40 | Jul 2021 | 40 |
Mar 2023 49 | Mar 2023 | 49 |
Jul 2023 13 | Jul 2023 | 13 |
Aug 2024 0 | Aug 2024 | 0 |
How Other Brands Compare
Everbridge is ranked second for NPS among its competitors. PagerDuty comes in first. Among those competitors, it is the most valued company.
Everbridge |  PagerDuty | |
| Global Ranking | #- | #612 |
| NPS | 0 | 59 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $4.72B | $3.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everbridge NPS by Gender
Everbridge's NPS was rated 34 by Male customers on Comparably.
Male
34
Everbridge's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Everbridge's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Everbridge NPS by Ethnicity
Everbridge's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Everbridge NPS by Usage
Everbridge's NPS was rated the highest by customers who have used Everbridge's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Everbridge NPS vs. Competitors
Compared to its competitors, Everbridge's NPS is rated right below PagerDuty.
| COMPANY | NPS Score | |
|---|---|---|
| PagerDuty | 59 |
| Everbridge | 0 |
Everbridge Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Everbridge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Everbridge Customer Loyalty Score by Gender
Everbridge's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Everbridge Customer Loyalty Score by Ethnicity
Everbridge's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Everbridge.
70
out of 100
Asian or Pacific Islander
Everbridge Customer Loyalty Score by Usage
Everbridge's Customer Loyalty score was rated the highest by customers who have used Everbridge's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Everbridge Customer Loyalty Score by Industry
Everbridge's Customer Loyalty score was rated 100% by Tech industry customers.
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Everbridge Customer Loyalty vs. Competitors
Compared to its competitors, Everbridge's Customer Loyalty score is rated right above PagerDuty.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Everbridge | 78% |
| PagerDuty | 77% |
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Everbridge Product Quality
3.4/5
Everbridge has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Everbridge Product Information
Everbridge’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Everbridge's product the highest.
- Website
- http://www.everbridge.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Everbridge Product Quality
Everbridge's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Everbridge's products/services for 2 to 5 Years.
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Ranked Everbridge Product Quality the Highest
Ranked Everbridge Product Quality the Lowest
Everbridge Product Quality Score by Gender
Everbridge's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Everbridge Product Quality Score by Ethnicity
Everbridge's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Everbridge.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Everbridge Product Quality Score by Usage
Everbridge's Product Quality score was rated the highest by customers who have used Everbridge's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Everbridge Product Quality Score by Industry
Everbridge's Product Quality score was rated 5 stars by Tech industry customers.
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Everbridge Product Quality vs. Competitors
Compared to its competitors, Everbridge's Product Quality score is rated right below PagerDuty.
| COMPANY | Product Quality Score | |
|---|---|---|
| PagerDuty | 4.3/5 |
| Everbridge | 3.4/5 |
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Everbridge Pricing
Everbridge ROI & Value For Money
3.1/5
Everbridge has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Everbridge Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Everbridge ROI
Everbridge's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Everbridge's products/services for 2 to 5 Years.
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Ranked Everbridge ROI the Highest
Ranked Everbridge ROI the Lowest
Everbridge ROI Score by Gender
Everbridge's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Everbridge ROI Score by Ethnicity
Everbridge's ROI score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Everbridge.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Everbridge ROI Score by Usage
Everbridge's ROI score was rated the highest by customers who have used Everbridge's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Everbridge ROI Score by Industry
Everbridge's ROI score was rated 4.6 stars by Tech industry customers.
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Everbridge Pricing vs. Competitors
Compared to its competitors, Everbridge's ROI score is rated right below PagerDuty.
| COMPANY | Pricing Score | |
|---|---|---|
| PagerDuty | 4.2/5 |
| Everbridge | 3.1/5 |
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Everbridge Customer Satisfaction (CSAT)
Everbridge Customer Satisfaction (CSAT) Score
33 / 100
Everbridge has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Everbridge Customer Satisfaction
Everbridge's Customer Satisfaction score was rated highest by Male customers.
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Ranked Everbridge Customer Satisfaction the Highest
Everbridge Customer Satisfaction Score by Gender
Everbridge's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Everbridge.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Everbridge Customer Satisfaction vs. Competitors
Compared to its competitors, Everbridge's Customer Satisfaction score is rated right below PagerDuty.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PagerDuty | 82% |
| Everbridge | 33% |
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Everbridge Customer Service
3/5
Everbridge has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Everbridge's Customer Service
Address
25 Corporate Dr, Burlington, MA 01803
Website
http://www.everbridge.com
Everbridge's Social Links
Quick Insights into Everbridge Customer Service
Everbridge's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Everbridge's products/services for 2 to 5 Years.
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Ranked Everbridge Customer Service the Highest
Ranked Everbridge Customer Service the Lowest
Everbridge Customer Service Score by Gender
Everbridge's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Everbridge Customer Service Score by Ethnicity
Everbridge's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Everbridge.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Everbridge Customer Service Score by Usage
Everbridge's Customer Service score was rated the highest by customers who have used Everbridge's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Everbridge Customer Service Score by Industry
Everbridge's Customer Service score was rated 4.1 stars by Tech industry customers.
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Everbridge Customer Service vs. Competitors
Compared to its competitors, Everbridge's Customer Service score is rated right below PagerDuty.
| COMPANY | Customer Service Score | |
|---|---|---|
| PagerDuty | 4.1/5 |
| Everbridge | 3/5 |
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Everbridge as an Employer
4.6/5
Everbridge has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Everbridge scored a 0 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Everbridge would recommend the brand to a friend. ENPS measures how likely Everbridge employees would recommend working at Everbridge to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
