49
NPS
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Reinsurance Group of America
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About Reinsurance Group of America's Brand
Reinsurance Group of America Incorporated is a leader in the global life reinsurance industry. Among its major competitors, Reinsurance Group of America is ranked in 2nd place for NPS while RenaissanceRe Holdings is 1st, and Munich Re is 3rd.Their current market cap is $9.39B
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Reinsurance Group of America Ranking
- #1 / 4 of its competitors
Reinsurance Group of America NPS
Reinsurance Group of America's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether Reinsurance Group of America's customers would recommend using the product based on a scale of -100 to 100.
Reinsurance Group of America Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
Reinsurance Group of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 40 | Dec 2023 | 40 |
Jun 2024 49 | Jun 2024 | 49 |
Sep 2024 57 | Sep 2024 | 57 |
Nov 2025 50 | Nov 2025 | 50 |
How Other Brands Compare
Reinsurance Group of America is ranked first for NPS among its competitors. Swiss Re and National Security Group come in second and third, with RenaissanceRe coming in at #4. Among those competitors, it is the most valued company.
Reinsurance Group of America |  Swiss Re |  RenaissanceRe |  National Security Group | |
| Global Ranking | #- | #610 | #- | #- |
| NPS | 49 | 27 | - | - |
| Valuation Updated every 24 hours for public companies | $9.39B | - | $8.21B | $30.36M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reinsurance Group of America NPS by Ethnicity
Reinsurance Group of America's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
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100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Reinsurance Group of America NPS by Age
Reinsurance Group of America's NPS was rated 67 points by customers ages 46-50 on Comparably.
Reinsurance Group of America NPS vs. Competitors
Compared to its competitors, Reinsurance Group of America's NPS is rated right above Munich Re, and is preceded by RenaissanceRe Holdings.
| COMPANY | NPS Score | |
|---|---|---|
 | RenaissanceRe Holdings | 100 |
| Reinsurance Group of America | 49 |
 | Munich Re | 43 |
| Swiss Re | 27 |
| Hannover Re | 0 |
| National Security Group | N/A |
Reinsurance Group of America Customer Reviews
Out of the 3 Reinsurance Group of America customer reviews 2 were positive and 1 was constructive. Reinsurance Group of America customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Reinsurance Group of America Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Reinsurance Group of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Reinsurance Group of America Customer Loyalty Score by Ethnicity
Reinsurance Group of America's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Reinsurance Group of America Customer Loyalty Score by Age
Reinsurance Group of America's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
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0
20%
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100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Reinsurance Group of America Customer Loyalty vs. Competitors
Compared to its competitors, Reinsurance Group of America's Customer Loyalty score is rated right above Munich Re, and is preceded by RenaissanceRe Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RenaissanceRe Holdings | 100% |
| Reinsurance Group of America | 79% |
| Munich Re | 77% |
| Swiss Re | 72% |
| Hannover Re | 10% |
| National Security Group | N/A |
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Reinsurance Group of America Product Quality
3.3/5
Reinsurance Group of America has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Reinsurance Group of America Product Information
Reinsurance Group of America’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Reinsurance Group of America Product Quality
Reinsurance Group of America's Product Quality score was rated highest by customers ages 46-50.
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Ranked Reinsurance Group of America Product Quality the Highest
Reinsurance Group of America Product Quality Score by Ethnicity
Reinsurance Group of America's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Reinsurance Group of America Product Quality Score by Age
Reinsurance Group of America's Product Quality score was rated 4.3 stars by customers ages 46-50 on Comparably.
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| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
Reinsurance Group of America Product Quality vs. Competitors
Compared to its competitors, Reinsurance Group of America's Product Quality score is rated right above Hannover Re, and is preceded by Swiss Re.
| COMPANY | Product Quality Score | |
|---|---|---|
| RenaissanceRe Holdings | 5/5 |
| Munich Re | 3.9/5 |
| Swiss Re | 3.8/5 |
| Reinsurance Group of America | 3.3/5 |
| Hannover Re | 2.5/5 |
| National Security Group | N/A |
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Reinsurance Group of America Pricing
Reinsurance Group of America ROI & Value For Money
3.1/5
Reinsurance Group of America has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Reinsurance Group of America ROI
Reinsurance Group of America's ROI score was rated highest by customers ages 46-50.
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Ranked Reinsurance Group of America ROI the Highest
Reinsurance Group of America ROI Score by Ethnicity
Reinsurance Group of America's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Reinsurance Group of America ROI Score by Age
Reinsurance Group of America's ROI score was rated 4.5 stars by customers ages 46-50 on Comparably.
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5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Reinsurance Group of America Pricing vs. Competitors
Compared to its competitors, Reinsurance Group of America's ROI score is rated right above Hannover Re, and is preceded by Swiss Re.
| COMPANY | Pricing Score | |
|---|---|---|
| RenaissanceRe Holdings | 5/5 |
| Munich Re | 3.9/5 |
| Swiss Re | 3.8/5 |
| Reinsurance Group of America | 3.1/5 |
| Hannover Re | 3/5 |
| National Security Group | N/A |
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Reinsurance Group of America Customer Satisfaction (CSAT)
Reinsurance Group of America Customer Satisfaction (CSAT) Score
66 / 100
Reinsurance Group of America has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reinsurance Group of America Customer Satisfaction
Reinsurance Group of America's Customer Satisfaction score was rated highest by customers ages 46-50.
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Ranked Reinsurance Group of America Customer Satisfaction the Highest
Reinsurance Group of America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reinsurance Group of America's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Reinsurance Group of America Customer Satisfaction Score by Age
Reinsurance Group of America's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Reinsurance Group of America Customer Satisfaction vs. Competitors
Compared to its competitors, Reinsurance Group of America's Customer Satisfaction score is rated right above Munich Re, and is preceded by RenaissanceRe Holdings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RenaissanceRe Holdings | 100% |
| Reinsurance Group of America | 66% |
| Munich Re | 64% |
| Swiss Re | 64% |
| Hannover Re | 0% |
| National Security Group | 0% |
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Reinsurance Group of America Customer Service
3.1/5
Reinsurance Group of America has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Reinsurance Group of America's Customer Service
Address
1370 Timberlake Manor Parkway, Chesterfield, MO
Website
http://www.rgare.com/pages/home.aspx
Phone Number
(636)736-7000
Quick Insights into Reinsurance Group of America Customer Service
Reinsurance Group of America's Customer Service score was rated highest by customers ages 46-50.
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Ranked Reinsurance Group of America Customer Service the Highest
Reinsurance Group of America Customer Service Score by Ethnicity
Reinsurance Group of America's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Reinsurance Group of America Customer Service Score by Age
Reinsurance Group of America's Customer Service score was rated 4.5 stars by customers ages 46-50 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Reinsurance Group of America Customer Service vs. Competitors
Compared to its competitors, Reinsurance Group of America's Customer Service score is rated right above Hannover Re, and is preceded by Swiss Re.
| COMPANY | Customer Service Score | |
|---|---|---|
| RenaissanceRe Holdings | 5/5 |
| Munich Re | 4/5 |
| Swiss Re | 3.9/5 |
| Reinsurance Group of America | 3.1/5 |
| Hannover Re | 3/5 |
| National Security Group | N/A |
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Reinsurance Group of America as an Employer
4.3/5
Reinsurance Group of America has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Reinsurance Group of America
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Reinsurance Group of America scored a 49 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Reinsurance Group of America would recommend the brand to a friend. ENPS measures how likely Reinsurance Group of America employees would recommend working at Reinsurance Group of America to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
