43
NPS
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Munich Re
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About Munich Re's Brand
Provider of insurance services. The company offers life and health reinsurance, property and casualty insurance like marine and aviation, credit and bonding services. Among its major competitors, Munich Re is ranked in 3rd place for NPS while Hannover Re is 1st, and Reinsurance Group of America is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Munich Re Ranking
- #2 / 4 of its competitors
Munich Re NPS
Munich Re's Net Promoter Score (NPS) is a 43 with 65% Promoters, 13% Passives, and 22% Detractors. Net Promoter Score tracks whether Munich Re's customers would recommend using the product based on a scale of -100 to 100.
Munich Re Overall NPS
| 65% | Promoters |
|---|---|
| 13% | Passives |
| 22% | Detractors |
Munich Re NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 55 | Jan 2024 | 55 |
Feb 2024 46 | Feb 2024 | 46 |
May 2024 50 | May 2024 | 50 |
Jun 2024 44 | Jun 2024 | 44 |
Jul 2024 41 | Jul 2024 | 41 |
Sep 2024 43 | Sep 2024 | 43 |
Oct 2024 43 | Oct 2024 | 43 |
Dec 2024 40 | Dec 2024 | 40 |
Jan 2025 42 | Jan 2025 | 42 |
Feb 2025 42 | Feb 2025 | 42 |
Apr 2025 44 | Apr 2025 | 44 |
Jun 2025 44 | Jun 2025 | 44 |
How Other Brands Compare
Munich Re is ranked second for NPS among its competitors. Reinsurance Group of America and Deutsche Telekom come in first and third, with Swiss Re coming in at #4.
Munich Re |  Swiss Re |  Deutsche Telekom |  Reinsurance Group of America | |
| Global Ranking | #- | #610 | #- | #- |
| NPS | 43 | 27 | 39 | 49 |
| Valuation Updated every 24 hours for public companies | - | - | $85.37B | $9.39B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Munich Re NPS by Gender
Female customers rated Munich Re's NPS 57 points higher than Male customers.
Male
23
Munich Re's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
80
Munich Re's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Munich Re NPS by Ethnicity
Munich Re's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Munich Re NPS by Age
Munich Re's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Munich Re NPS by Usage
Munich Re's NPS was rated the highest by customers who have used Munich Re's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Over 10 Years 34 | Over 10 Years | 34 |
Munich Re NPS vs. Competitors
Compared to its competitors, Munich Re's NPS is rated right above Deutsche Telekom, and is preceded by Reinsurance Group of America.
| COMPANY | NPS Score | |
|---|---|---|
 | Hannover Re | 100 |
| Reinsurance Group of America | 49 |
| Munich Re | 43 |
| Deutsche Telekom | 39 |
 | Allianz | 28 |
| Swiss Re | 27 |
| Commerzbank AG | 20 |
 | Ergo | N/A |
 | AXIS Capital | -20 |
Munich Re Customer Reviews
Out of the 2 Munich Re customer reviews 2 were positive and 0 were constructive. Munich Re customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Munich Re Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Munich Re users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Munich Re Customer Loyalty Score by Gender
Female customers rated Munich Re's Customer Loyalty score 20% higher than Male customers.
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Male
80%
Yes
Female
100%
Yes
Munich Re Customer Loyalty Score by Ethnicity
Munich Re's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Munich Re.
82
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Munich Re Customer Loyalty Score by Age
Munich Re's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
36-40 70% | 36-40 | 70% |
Munich Re Customer Loyalty Score by Usage
Munich Re's Customer Loyalty score was rated the highest by customers who have used Munich Re's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Munich Re Customer Loyalty Score by Industry
Munich Re's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Insurance industry customers.
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Munich Re Customer Loyalty vs. Competitors
Compared to its competitors, Munich Re's Customer Loyalty score is rated right above Commerzbank AG, and is preceded by Allianz.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Deutsche Telekom | 86% |
| Reinsurance Group of America | 79% |
| Allianz | 79% |
| Munich Re | 77% |
| Commerzbank AG | 76% |
| AXIS Capital | 73% |
| Swiss Re | 72% |
| Hannover Re | N/A |
| Ergo | N/A |
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Munich Re Product Quality
3.9/5
Munich Re has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Munich Re Product Information
Munich Re’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Munich Re's product the highest. Reviewers from the Accounting industry rated Munich Re the lowest at 3.8.
- Website
- www.munichre.com
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into Munich Re Product Quality
Munich Re's Product Quality score was rated highest by customers who have used Munich Re's products/services for 5 to 10 Years, and rated lowest by customers who have used Munich Re's products/services for 1 to 2 Years.
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Ranked Munich Re Product Quality the Highest
Ranked Munich Re Product Quality the Lowest
Munich Re Product Quality Score by Gender
Female customers rated Munich Re's Product Quality score 0.1 stars higher than Male customers.
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Male
4.2/5
Female
4.3/5
Munich Re Product Quality Score by Ethnicity
Munich Re's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Munich Re Product Quality Score by Age
Munich Re's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 4.1 | 36-40 | 4.1 |
Munich Re Product Quality Score by Usage
Munich Re's Product Quality score was rated the highest by customers who have used Munich Re's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Munich Re Product Quality Score by Industry
Munich Re's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Insurance industry customers.
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Munich Re Product Quality vs. Competitors
Compared to its competitors, Munich Re's Product Quality score is rated right above Deutsche Telekom, and is preceded by Allianz.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allianz | 4/5 |
| Munich Re | 3.9/5 |
| Deutsche Telekom | 3.9/5 |
| Swiss Re | 3.8/5 |
| Commerzbank AG | 3.7/5 |
| Reinsurance Group of America | 3.3/5 |
| AXIS Capital | 3.2/5 |
| Hannover Re | N/A |
| Ergo | N/A |
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Munich Re Pricing
Munich Re ROI & Value For Money
3.9/5
Munich Re has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Munich Re Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Insurance industry think that they had the lowest ROI from Munich Re.
Quick Insights into Munich Re ROI
Munich Re's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Insurance industry.
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Ranked Munich Re ROI the Highest
Ranked Munich Re ROI the Lowest
Munich Re ROI Score by Gender
Female customers rated Munich Re's ROI score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Munich Re ROI Score by Ethnicity
Munich Re's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Munich Re ROI Score by Age
Munich Re's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
Munich Re ROI Score by Usage
Munich Re's ROI score was rated the highest by customers who have used Munich Re's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Munich Re ROI Score by Industry
Munich Re's ROI score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Munich Re Pricing vs. Competitors
Compared to its competitors, Munich Re's ROI score is rated right above Commerzbank AG, and is preceded by Allianz.
| COMPANY | Pricing Score | |
|---|---|---|
| Deutsche Telekom | 4/5 |
| Allianz | 4/5 |
| Munich Re | 3.9/5 |
| Commerzbank AG | 3.9/5 |
| Swiss Re | 3.8/5 |
| AXIS Capital | 3.3/5 |
| Reinsurance Group of America | 3.1/5 |
| Hannover Re | N/A |
| Ergo | N/A |
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Munich Re Customer Satisfaction (CSAT)
Munich Re Customer Satisfaction (CSAT) Score
64 / 100
Munich Re has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
36%
Satisfied
28%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Munich Re Customer Satisfaction
Munich Re's Customer Satisfaction score was rated highest by customers who have used Munich Re's products/services for Over 10 Years, and rated lowest by customers who have used Munich Re's products/services for Less than 1 Year.
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Ranked Munich Re Customer Satisfaction the Highest
Ranked Munich Re Customer Satisfaction the Lowest
Munich Re Customer Satisfaction Score by Gender
Male customers rated Munich Re's Customer Satisfaction score 18 points higher than Female customers.
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78 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Munich Re Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Munich Re's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Munich Re's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Munich Re Customer Satisfaction Score by Age
Munich Re's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 67% |
Munich Re Customer Satisfaction Score by Usage
Munich Re's Customer Satisfaction score was rated the highest by customers who have used Munich Re's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Munich Re Customer Satisfaction Score by Industry
Munich Re's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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}Munich Re Customer Satisfaction vs. Competitors
Compared to its competitors, Munich Re's Customer Satisfaction score is rated right above Swiss Re, and is preceded by Reinsurance Group of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Allianz | 86% |
| Deutsche Telekom | 79% |
| Commerzbank AG | 74% |
| Reinsurance Group of America | 66% |
| Munich Re | 64% |
| Swiss Re | 64% |
| AXIS Capital | 40% |
| Hannover Re | 0% |
| Ergo | 0% |
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Munich Re Customer Service
4/5
Munich Re has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Munich Re's Customer Service
Address
, Munich, 80802
Website
www.munichre.com
Phone Number
7
Quick Insights into Munich Re Customer Service
Munich Re's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Insurance industry.
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Ranked Munich Re Customer Service the Highest
Ranked Munich Re Customer Service the Lowest
Munich Re Customer Service Score by Gender
Female customers rated Munich Re's Customer Service score 0.5 stars higher than Male customers.
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Male
3.9/5
Female
4.4/5
Munich Re Customer Service Score by Ethnicity
Munich Re's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Munich Re Customer Service Score by Age
Munich Re's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
Munich Re Customer Service Score by Usage
Munich Re's Customer Service score was rated the highest by customers who have used Munich Re's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Munich Re Customer Service Score by Industry
Munich Re's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Munich Re Customer Service vs. Competitors
Compared to its competitors, Munich Re's Customer Service score is rated right above Allianz, and is preceded by Deutsche Telekom.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deutsche Telekom | 4.1/5 |
| Munich Re | 4/5 |
| Allianz | 4/5 |
| Swiss Re | 3.9/5 |
| Commerzbank AG | 3.8/5 |
| AXIS Capital | 3.6/5 |
| Reinsurance Group of America | 3.1/5 |
| Hannover Re | N/A |
| Ergo | N/A |
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Munich Re as an Employer
4.6/5
Munich Re has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Munich Re scored a 43 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Munich Re would recommend the brand to a friend. ENPS measures how likely Munich Re employees would recommend working at Munich Re to a friend.
Net Promoter Score
43
NPS Score
| 65% | Promoters |
|---|---|
| 13% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 64% | Promoters |
|---|---|
| 10% | Passive |
| 26% | Detractors |
