20
NPS
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Commerzbank AG
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About Commerzbank AG's Brand
Commerzbank is a banking and financial services firm Among its major competitors, Commerzbank AG is ranked in 2nd place for NPS while JPMorgan Chase & Co is 1st, and Deutsche Bank is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Commerzbank AG Ranking
- #2 / 4 of its competitors
Commerzbank AG NPS
Commerzbank AG's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Commerzbank AG's customers would recommend using the product based on a scale of -100 to 100.
Commerzbank AG Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Commerzbank AG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 -40 | Aug 2022 | -40 |
Jan 2023 -17 | Jan 2023 | -17 |
Aug 2023 -1 | Aug 2023 | -1 |
Feb 2024 13 | Feb 2024 | 13 |
Apr 2024 22 | Apr 2024 | 22 |
Jul 2024 20 | Jul 2024 | 20 |
How Other Brands Compare
Commerzbank AG is ranked second for NPS among its competitors. JPMorgan Chase & Co and Deutsche Bank come in first and third, with comdirect Bank AG coming in at #4.
Commerzbank AG |  JPMorgan Chase & Co |  Deutsche Bank |  comdirect Bank AG | |
| Global Ranking | #- | #72 | #570 | #- |
| NPS | 20 | 31 | 14 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $451.20B | $24.04B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Commerzbank AG NPS by Gender
Commerzbank AG's NPS was rated 0 by Male customers on Comparably.
Male
0
Commerzbank AG's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Commerzbank AG's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Commerzbank AG NPS vs. Competitors
Compared to its competitors, Commerzbank AG's NPS is rated right above Deutsche Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | NPS Score | |
|---|---|---|
| JPMorgan Chase & Co | 31 |
| Commerzbank AG | 20 |
| Deutsche Bank | 14 |
| Deutsche Postbank | N/A |
Commerzbank AG Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Commerzbank AG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Commerzbank AG Customer Loyalty Score by Gender
Commerzbank AG's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Commerzbank AG Customer Loyalty vs. Competitors
Compared to its competitors, Commerzbank AG's Customer Loyalty score is rated right above Deutsche Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JPMorgan Chase & Co | 83% |
| Commerzbank AG | 76% |
| Deutsche Bank | 74% |
| Deutsche Postbank | N/A |
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Commerzbank AG Product Quality
3.7/5
Commerzbank AG has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Commerzbank AG Product Information
Commerzbank AG’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.commerzbank.com/
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into Commerzbank AG Product Quality
Commerzbank AG's Product Quality score was rated highest by Male customers.
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Ranked Commerzbank AG Product Quality the Highest
Commerzbank AG Product Quality Score by Gender
Commerzbank AG's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Commerzbank AG Product Quality vs. Competitors
Compared to its competitors, Commerzbank AG's Product Quality score is rated right above Deutsche Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Commerzbank AG | 3.7/5 |
| Deutsche Bank | 3.6/5 |
| Deutsche Postbank | N/A |
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Commerzbank AG Pricing
Commerzbank AG ROI & Value For Money
3.9/5
Commerzbank AG has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Commerzbank AG ROI
Commerzbank AG's ROI score was rated highest by Male customers.
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Ranked Commerzbank AG ROI the Highest
Commerzbank AG ROI Score by Gender
Commerzbank AG's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Commerzbank AG Pricing vs. Competitors
Compared to its competitors, Commerzbank AG's ROI score is rated right above Deutsche Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Commerzbank AG | 3.9/5 |
| Deutsche Bank | 3.7/5 |
| Deutsche Postbank | N/A |
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Commerzbank AG Customer Satisfaction (CSAT)
Commerzbank AG Customer Satisfaction (CSAT) Score
74 / 100
Commerzbank AG has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Commerzbank AG Customer Satisfaction
Commerzbank AG's Customer Satisfaction score was rated highest by Male customers.
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Ranked Commerzbank AG Customer Satisfaction the Highest
Commerzbank AG Customer Satisfaction Score by Gender
Commerzbank AG's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Commerzbank AG Customer Satisfaction vs. Competitors
Compared to its competitors, Commerzbank AG's Customer Satisfaction score is rated right above Deutsche Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JPMorgan Chase & Co | 77% |
| Commerzbank AG | 74% |
| Deutsche Bank | 73% |
| Deutsche Postbank | 0% |
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Commerzbank AG Customer Service
3.8/5
Commerzbank AG has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Commerzbank AG's Customer Service
Address
Frankfort, KY
Website
https://www.commerzbank.com/
Quick Insights into Commerzbank AG Customer Service
Commerzbank AG's Customer Service score was rated highest by Male customers.
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Ranked Commerzbank AG Customer Service the Highest
Commerzbank AG Customer Service Score by Gender
Commerzbank AG's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Commerzbank AG Customer Service vs. Competitors
Compared to its competitors, Commerzbank AG's Customer Service score is rated right above Deutsche Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Commerzbank AG | 3.8/5 |
| Deutsche Bank | 3.8/5 |
| Deutsche Postbank | N/A |
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Commerzbank AG as an Employer
2.8/5
Commerzbank AG has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Commerzbank AG scored a 20 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Commerzbank AG would recommend the brand to a friend. ENPS measures how likely Commerzbank AG employees would recommend working at Commerzbank AG to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
