39
NPS
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Deutsche Telekom
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About Deutsche Telekom's Brand
Brand at a Glance
86%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Deutsche Telekom NPS
Deutsche Telekom's Net Promoter Score (NPS) is a 39 with 63% Promoters, 13% Passives, and 24% Detractors. Net Promoter Score tracks whether Deutsche Telekom's customers would recommend using the product based on a scale of -100 to 100.
Deutsche Telekom Overall NPS
| 63% | Promoters |
|---|---|
| 13% | Passives |
| 24% | Detractors |
Deutsche Telekom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 38 | Jun 2024 | 38 |
Aug 2024 34 | Aug 2024 | 34 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 38 | Dec 2024 | 38 |
Jan 2025 37 | Jan 2025 | 37 |
Mar 2025 41 | Mar 2025 | 41 |
May 2025 42 | May 2025 | 42 |
Jun 2025 40 | Jun 2025 | 40 |
Jul 2025 39 | Jul 2025 | 39 |
Aug 2025 41 | Aug 2025 | 41 |
Sep 2025 40 | Sep 2025 | 40 |
Oct 2025 38 | Oct 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deutsche Telekom NPS by Gender
Male customers rated Deutsche Telekom's NPS 17 points higher than Female customers.
Male
84
Deutsche Telekom's NPS was rated 84 by Male customers on Comparably.
92%
Promoters
0%
Passives
8%
Detractors
Female
67
Deutsche Telekom's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Deutsche Telekom NPS by Ethnicity
Deutsche Telekom's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 61 | Caucasian | 61 |
Other 86 | Other | 86 |
Deutsche Telekom NPS by Age
Deutsche Telekom's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Deutsche Telekom NPS by Usage
Deutsche Telekom's NPS was rated the highest by customers who have used Deutsche Telekom's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years 86 | Over 10 Years | 86 |
Deutsche Telekom Customer Reviews
Out of the 2 Deutsche Telekom customer reviews 2 were positive and 0 were constructive. Deutsche Telekom customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Deutsche Telekom Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Deutsche Telekom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Deutsche Telekom Customer Loyalty Score by Gender
Female customers rated Deutsche Telekom's Customer Loyalty score 7% higher than Male customers.
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Male
93%
Yes
Female
100%
Yes
Deutsche Telekom Customer Loyalty Score by Ethnicity
Deutsche Telekom's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Deutsche Telekom.
89
out of 100
Caucasian
100
out of 100
Other
Deutsche Telekom Customer Loyalty Score by Age
Deutsche Telekom's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 70% | 36-40 | 70% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Deutsche Telekom Customer Loyalty Score by Usage
Deutsche Telekom's Customer Loyalty score was rated the highest by customers who have used Deutsche Telekom's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Deutsche Telekom Customer Loyalty Score by Industry
Deutsche Telekom's Customer Loyalty score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Deutsche Telekom Product Quality
3.9/5
Deutsche Telekom has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Deutsche Telekom Product Information
Deutsche Telekom’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Deutsche Telekom's product the highest. Reviewers from the Tech industry rated Deutsche Telekom the lowest at 4.4.
- Website
- www.telekom.com
- Company Size
- 10,000+ Employees
Quick Insights into Deutsche Telekom Product Quality
Deutsche Telekom's Product Quality score was rated highest by customers who have used Deutsche Telekom's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Deutsche Telekom Product Quality the Highest
Ranked Deutsche Telekom Product Quality the Lowest
Deutsche Telekom Product Quality Score by Gender
Deutsche Telekom's Product Quality score was rated 4.6 by both Female and Male customers on Comparably.
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Male
4.6/5
Female
4.6/5
Deutsche Telekom Product Quality Score by Ethnicity
Deutsche Telekom's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Deutsche Telekom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Other 4.7 | Other | 4.7 |
Deutsche Telekom Product Quality Score by Age
Deutsche Telekom's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Deutsche Telekom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
36-40 3.8 | 36-40 | 3.8 |
46-50 5 | 46-50 | 5 |
51-55 4.6 | 51-55 | 4.6 |
Deutsche Telekom Product Quality Score by Usage
Deutsche Telekom's Product Quality score was rated the highest by customers who have used Deutsche Telekom's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Deutsche Telekom Product Quality Score by Industry
Deutsche Telekom's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Deutsche Telekom Pricing
Deutsche Telekom ROI & Value For Money
4/5
Deutsche Telekom has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Deutsche Telekom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Tech industry think that they had the lowest ROI from Deutsche Telekom.
Quick Insights into Deutsche Telekom ROI
Deutsche Telekom's ROI score was rated highest by customers who have used Deutsche Telekom's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Deutsche Telekom ROI the Highest
Ranked Deutsche Telekom ROI the Lowest
Deutsche Telekom ROI Score by Gender
Male customers rated Deutsche Telekom's ROI score 0.3 stars higher than Female customers.
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Male
4.5/5
Female
4.2/5
Deutsche Telekom ROI Score by Ethnicity
Deutsche Telekom's ROI score was rated 4.3 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Deutsche Telekom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.3 | Other | 4.3 |
Deutsche Telekom ROI Score by Age
Deutsche Telekom's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Deutsche Telekom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
36-40 3 | 36-40 | 3 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.6 | 51-55 | 4.6 |
Deutsche Telekom ROI Score by Usage
Deutsche Telekom's ROI score was rated the highest by customers who have used Deutsche Telekom's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Deutsche Telekom ROI Score by Industry
Deutsche Telekom's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Deutsche Telekom Customer Satisfaction (CSAT)
Deutsche Telekom Customer Satisfaction (CSAT) Score
79 / 100
Deutsche Telekom has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
21%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Deutsche Telekom Customer Satisfaction
Deutsche Telekom's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Telecommunications industry.
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Ranked Deutsche Telekom Customer Satisfaction the Highest
Ranked Deutsche Telekom Customer Satisfaction the Lowest
Deutsche Telekom Customer Satisfaction Score by Gender
Deutsche Telekom's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Deutsche Telekom.
100 / 100
MaleVery Satisfied | 90% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Deutsche Telekom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Deutsche Telekom's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Deutsche Telekom.
100 / 100
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Deutsche Telekom's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Deutsche Telekom.
100 / 100
Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Deutsche Telekom Customer Satisfaction Score by Age
Deutsche Telekom's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Deutsche Telekom.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 51-55 | 100% |
Deutsche Telekom Customer Satisfaction Score by Usage
Deutsche Telekom's Customer Satisfaction score was rated 100 points by customers who have used Deutsche Telekom's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Deutsche Telekom Customer Satisfaction Score by Industry
Deutsche Telekom's Customer Satisfaction score was rated 100 points by both Tech and Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Deutsche Telekom Customer Service
4.1/5
Deutsche Telekom has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Deutsche Telekom's Customer Service
Address
Friedrich-Ebert-Allee 140, Bonn, 53113
Website
www.telekom.com
Phone Number
7
Quick Insights into Deutsche Telekom Customer Service
Deutsche Telekom's Customer Service score was rated highest by customers from the Telecommunications industry, and rated lowest by customers ages 36-40.
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Ranked Deutsche Telekom Customer Service the Highest
Ranked Deutsche Telekom Customer Service the Lowest
Deutsche Telekom Customer Service Score by Gender
Male customers rated Deutsche Telekom's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Deutsche Telekom.
Male
4.6/5
Female
4.3/5
Deutsche Telekom Customer Service Score by Ethnicity
Deutsche Telekom's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Deutsche Telekom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.5 | Other | 4.5 |
Deutsche Telekom Customer Service Score by Age
Deutsche Telekom's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Deutsche Telekom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
36-40 3.5 | 36-40 | 3.5 |
46-50 4.6 | 46-50 | 4.6 |
51-55 4.6 | 51-55 | 4.6 |
Deutsche Telekom Customer Service Score by Usage
Deutsche Telekom's Customer Service score was rated the highest by customers who have used Deutsche Telekom's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Deutsche Telekom Customer Service Score by Industry
Deutsche Telekom's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Deutsche Telekom as an Employer
3.7/5
Deutsche Telekom has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Deutsche Telekom scored a 39 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Deutsche Telekom would recommend the brand to a friend. ENPS measures how likely Deutsche Telekom employees would recommend working at Deutsche Telekom to a friend.
Net Promoter Score
39
NPS Score
| 63% | Promoters |
|---|---|
| 13% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 26% | Promoters |
|---|---|
| 47% | Passive |
| 27% | Detractors |
