28
NPS
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Allianz
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About Allianz's Brand
Provider of reinsurance protection and asset management services. The company offers life and health insurance products, endowment and term insurance, unit-linked and investment-oriented products, institutional and retail asset management products and services to third-party investors. It also provides banking and alternative investments. Among its major competitors, Allianz is ranked in 2nd place for NPS while Aviva is 1st, and AXA US is 3rd.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Allianz Ranking
- #1 / 4 of its competitors
Allianz NPS
Allianz's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Allianz's customers would recommend using the product based on a scale of -100 to 100.
Allianz Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Allianz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Feb 2023 66 | Feb 2023 | 66 |
Apr 2023 50 | Apr 2023 | 50 |
Aug 2024 20 | Aug 2024 | 20 |
Sep 2024 0 | Sep 2024 | 0 |
Nov 2024 13 | Nov 2024 | 13 |
Feb 2025 25 | Feb 2025 | 25 |
Jun 2025 11 | Jun 2025 | 11 |
Aug 2025 20 | Aug 2025 | 20 |
Sep 2025 27 | Sep 2025 | 27 |
How Other Brands Compare
Allianz is ranked first for NPS among its competitors. AIG and MetLife come in second and third, with Old Republic International Corporation coming in at #4.
Allianz |  AIG |  MetLife |  Old Republic International Corporation | |
| Global Ranking | #- | #302 | #- | #- |
| NPS | 28 | 11 | -19 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $40.99B | $54.48B | $6.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allianz NPS by Gender
Allianz's NPS was rated 34 by Male customers on Comparably.
Male
34
Allianz's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Allianz's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Allianz NPS vs. Competitors
Compared to its competitors, Allianz's NPS is rated right above AXA US, and is preceded by Aviva.
| COMPANY | NPS Score | |
|---|---|---|
 | Aviva | 50 |
| Allianz | 28 |
 | AXA US | 25 |
 | Zurich Insurance Group | 20 |
| AIG | 11 |
 | AXA | 0 |
| MetLife | -19 |
| Old Republic International Corporation | -100 |
Allianz Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Allianz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Allianz Customer Loyalty Score by Gender
Allianz's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Allianz Customer Loyalty vs. Competitors
Compared to its competitors, Allianz's Customer Loyalty score is rated right above Zurich Insurance Group, and is preceded by MetLife.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aviva | 100% |
| Old Republic International Corporation | 100% |
| AXA | 84% |
| AXA US | 81% |
| MetLife | 80% |
| Allianz | 79% |
| Zurich Insurance Group | 73% |
| AIG | 64% |
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Allianz Product Quality
4/5
Allianz has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Allianz Product Information
Allianz’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.allianz.com
- Company Size
- 10,000+ Employees
Quick Insights into Allianz Product Quality
Allianz's Product Quality score was rated highest by Male customers.
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Ranked Allianz Product Quality the Highest
Allianz Product Quality Score by Gender
Allianz's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Allianz Product Quality vs. Competitors
Compared to its competitors, Allianz's Product Quality score is rated right above Zurich Insurance Group, and is preceded by Aviva.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aviva | 5/5 |
| Allianz | 4/5 |
| Zurich Insurance Group | 4/5 |
| AXA US | 3.8/5 |
| AIG | 3.3/5 |
| MetLife | 2.9/5 |
| AXA | 2.8/5 |
| Old Republic International Corporation | 2/5 |
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Allianz Pricing
Allianz ROI & Value For Money
4/5
Allianz has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Allianz ROI
Allianz's ROI score was rated highest by Male customers.
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Ranked Allianz ROI the Highest
Allianz ROI Score by Gender
Allianz's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Allianz Pricing vs. Competitors
Compared to its competitors, Allianz's ROI score is rated right above AXA US, and is preceded by Aviva.
| COMPANY | Pricing Score | |
|---|---|---|
| Aviva | 5/5 |
| Allianz | 4/5 |
| AXA US | 3.7/5 |
| AIG | 3.4/5 |
| Zurich Insurance Group | 3.4/5 |
| AXA | 3.2/5 |
| MetLife | 2.8/5 |
| Old Republic International Corporation | 2.2/5 |
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Allianz Customer Satisfaction (CSAT)
Allianz Customer Satisfaction (CSAT) Score
86 / 100
Allianz has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allianz Customer Satisfaction
Allianz's Customer Satisfaction score was rated highest by Male customers.
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Ranked Allianz Customer Satisfaction the Highest
Allianz Customer Satisfaction Score by Gender
Allianz's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Allianz Customer Satisfaction vs. Competitors
Compared to its competitors, Allianz's Customer Satisfaction score is rated right above AXA, and is preceded by Zurich Insurance Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AXA US | 100% |
| Zurich Insurance Group | 100% |
| Allianz | 86% |
| AXA | 67% |
| AIG | 58% |
| MetLife | 52% |
| Aviva | 0% |
| Old Republic International Corporation | 0% |
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Allianz Customer Service
4/5
Allianz has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Allianz's Customer Service
Address
, Munich, 80802
Website
www.allianz.com
Phone Number
7
Quick Insights into Allianz Customer Service
Allianz's Customer Service score was rated highest by Male customers.
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Ranked Allianz Customer Service the Highest
Allianz Customer Service Score by Gender
Allianz's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Allianz Customer Service vs. Competitors
Compared to its competitors, Allianz's Customer Service score is rated right above AXA US, and is preceded by Zurich Insurance Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aviva | 5/5 |
| Zurich Insurance Group | 4/5 |
| Allianz | 4/5 |
| AXA US | 4/5 |
| AIG | 3.3/5 |
| AXA | 3.1/5 |
| MetLife | 2.7/5 |
| Old Republic International Corporation | 1.5/5 |
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Allianz as an Employer
Consumer vs. Employees
Allianz scored a 28 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Allianz would recommend the brand to a friend. ENPS measures how likely Allianz employees would recommend working at Allianz to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
