25
NPS
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AXA US
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About AXA US' Brand
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
AXA US NPS
AXA US's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether AXA US's customers would recommend using the product based on a scale of -100 to 100.
AXA US Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
AXA US NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Mar 2021 50 | Mar 2021 | 50 |
Apr 2021 0 | Apr 2021 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Jan 2023 34 | Jan 2023 | 34 |
May 2024 43 | May 2024 | 43 |
Dec 2024 25 | Dec 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AXA US Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of AXA US users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AXA US Product Quality
3.8/5
AXA US has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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AXA US Product Information
AXA US’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.axa.com
AXA US Pricing
AXA US ROI & Value For Money
3.7/5
AXA US has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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AXA US Customer Satisfaction (CSAT)
AXA US Customer Satisfaction (CSAT) Score
100 / 100
AXA US has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AXA US Customer Service
4/5
AXA US has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About AXA US's Customer Service
Website
http://www.axa.com
AXA US as an Employer
2.4/5
AXA US has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
AXA US scored a 25 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of AXA US would recommend the brand to a friend. ENPS measures how likely AXA US employees would recommend working at AXA US to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
