-25
NPS
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Scor
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About Scor's Brand
Provider of life and non-life reinsurance services. The company's life and non-life reinsurance services include property and casualty, specialty treaty, business solutions, and joint ventures and partnerships reinsurance. The life segment includes life, health and medical, and personal reinsurance for accidents, disability, illness or incapacity, enabling insurers and large corporations avail a range of treaty and facultative reinsurance facilities. classified under either non-life reinsurance or life reinsurance. Among its major competitors, Scor is ranked in 3rd place for NPS while Two Sigma Investments is 1st, and AIG is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Scor Ranking
- #3 / 4 of its competitors
Scor NPS
Scor's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Scor's customers would recommend using the product based on a scale of -100 to 100.
Scor Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Scor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Oct 2022 -50 | Oct 2022 | -50 |
Apr 2024 -66 | Apr 2024 | -66 |
Jul 2024 -25 | Jul 2024 | -25 |
How Other Brands Compare
Scor is ranked third for NPS among its competitors. Two Sigma Investments and AIG come in first and second, with Ameriprise Auto & Home Insurance coming in at #4.
Scor |  AIG |  Ameriprise Auto & Home Insurance |  Two Sigma Investments | |
| Global Ranking | #- | #302 | #- | #- |
| NPS | -25 | 11 | - | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $40.99B | $27.45B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scor NPS vs. Competitors
Compared to its competitors, Scor's NPS is rated right below Ameriprise Auto & Home Insurance.
| COMPANY | NPS Score | |
|---|---|---|
| Two Sigma Investments | 100 |
| AIG | 11 |
| Ameriprise Auto & Home Insurance | N/A |
| Scor | -25 |
Scor Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Scor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Scor Customer Loyalty vs. Competitors
Compared to its competitors, Scor's Customer Loyalty score is rated right above AIG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Scor | 68% |
| AIG | 64% |
| Two Sigma Investments | N/A |
| Ameriprise Auto & Home Insurance | N/A |
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Scor Product Quality
3.4/5
Scor has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Scor Product Information
Scor’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.scor.com
- Company Size
- 1,001-5,000 Employees
Scor Product Quality vs. Competitors
Compared to its competitors, Scor's Product Quality score is rated right above AIG.
| COMPANY | Product Quality Score | |
|---|---|---|
| Scor | 3.4/5 |
| AIG | 3.3/5 |
| Two Sigma Investments | N/A |
| Ameriprise Auto & Home Insurance | N/A |
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Scor Pricing
Scor ROI & Value For Money
3/5
Scor has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Scor Pricing vs. Competitors
Compared to its competitors, Scor's ROI score is rated right above Two Sigma Investments, and is preceded by AIG.
| COMPANY | Pricing Score | |
|---|---|---|
| AIG | 3.4/5 |
| Scor | 3/5 |
| Two Sigma Investments | N/A |
| Ameriprise Auto & Home Insurance | N/A |
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Scor Customer Satisfaction (CSAT)
Scor Customer Satisfaction (CSAT) Score
50 / 100
Scor has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scor Customer Satisfaction vs. Competitors
Compared to its competitors, Scor's Customer Satisfaction score is rated right above Two Sigma Investments, and is preceded by AIG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AIG | 58% |
| Scor | 50% |
| Two Sigma Investments | 0% |
| Ameriprise Auto & Home Insurance | 0% |
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Scor Customer Service
3/5
Scor has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Scor's Customer Service
Address
, Paris, 75795
Website
www.scor.com
Phone Number
7
Scor Customer Service vs. Competitors
Compared to its competitors, Scor's Customer Service score is rated right above Two Sigma Investments, and is preceded by AIG.
| COMPANY | Customer Service Score | |
|---|---|---|
| AIG | 3.3/5 |
| Scor | 3/5 |
| Two Sigma Investments | N/A |
| Ameriprise Auto & Home Insurance | N/A |
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Scor as an Employer
2.9/5
Scor has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Scor scored a -25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Scor would recommend the brand to a friend. ENPS measures how likely Scor employees would recommend working at Scor to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
