-25
NPS
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EMC Insurance
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About EMC Insurance's Brand
EMC Insurance Companies is among the top 50 insurance organizations in the country based on net written premium
Brand at a Glance
67%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
EMC Insurance NPS
EMC Insurance's Net Promoter Score (NPS) is a -25 with 31% Promoters, 13% Passives, and 56% Detractors. Net Promoter Score tracks whether EMC Insurance's customers would recommend using the product based on a scale of -100 to 100.
EMC Insurance Overall NPS
| 31% | Promoters |
|---|---|
| 13% | Passives |
| 56% | Detractors |
EMC Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 50 | May 2021 | 50 |
Jun 2021 66 | Jun 2021 | 66 |
Oct 2021 25 | Oct 2021 | 25 |
Apr 2022 17 | Apr 2022 | 17 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -11 | Jun 2022 | -11 |
Dec 2022 -9 | Dec 2022 | -9 |
Mar 2023 -1 | Mar 2023 | -1 |
Jun 2023 -8 | Jun 2023 | -8 |
Aug 2023 -15 | Aug 2023 | -15 |
Oct 2023 -20 | Oct 2023 | -20 |
May 2024 -25 | May 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EMC Insurance Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of EMC Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EMC Insurance Product Quality
3.3/5
EMC Insurance has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock EMC Insurance's overall Product Quality score rated by its users and customers.
EMC Insurance Product Information
EMC Insurance’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.emcins.com/
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
EMC Insurance Pricing
EMC Insurance ROI & Value For Money
3.2/5
EMC Insurance has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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EMC Insurance Customer Satisfaction (CSAT)
EMC Insurance Customer Satisfaction (CSAT) Score
34 / 100
EMC Insurance has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EMC Insurance Customer Service
3.5/5
EMC Insurance has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EMC Insurance's overall Customer Service score rated by its users and customers.
About EMC Insurance's Customer Service
Address
717 Mulberry Street, Des Moines, IA 50309
Website
http://www.emcins.com/
Phone Number
800-447-2295
EMC Insurance as an Employer
3.8/5
EMC Insurance has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
EMC Insurance scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of EMC Insurance would recommend the brand to a friend. ENPS measures how likely EMC Insurance employees would recommend working at EMC Insurance to a friend.
Net Promoter Score
-25
NPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
