40
NPS
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Axis Bank
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About Axis Bank's Brand
Axis Bank is a banking institution offering commercial, corporate and retail banking, and treasury operations.
Brand at a Glance
93%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Axis Bank NPS
Axis Bank's Net Promoter Score (NPS) is a 40 with 66% Promoters, 8% Passives, and 26% Detractors. Net Promoter Score tracks whether Axis Bank's customers would recommend using the product based on a scale of -100 to 100.
Axis Bank Overall NPS
| 66% | Promoters |
|---|---|
| 8% | Passives |
| 26% | Detractors |
Axis Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 41 | Dec 2024 | 41 |
Jan 2025 40 | Jan 2025 | 40 |
Feb 2025 40 | Feb 2025 | 40 |
Mar 2025 40 | Mar 2025 | 40 |
Apr 2025 40 | Apr 2025 | 40 |
May 2025 40 | May 2025 | 40 |
Jun 2025 40 | Jun 2025 | 40 |
Jul 2025 40 | Jul 2025 | 40 |
Aug 2025 40 | Aug 2025 | 40 |
Sep 2025 40 | Sep 2025 | 40 |
Nov 2025 40 | Nov 2025 | 40 |
Dec 2025 40 | Dec 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axis Bank NPS by Gender
Female customers rated Axis Bank's NPS 9 points higher than Male customers.
Male
52
Axis Bank's NPS was rated 52 by Male customers on Comparably.
75%
Promoters
2%
Passives
23%
Detractors
Female
61
Axis Bank's NPS was rated 61 by Female customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Axis Bank NPS by Ethnicity
Axis Bank's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 35 | Asian or Pacific Islander | 35 |
Other 64 | Other | 64 |
Axis Bank NPS by Age
Axis Bank's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Axis Bank NPS by Usage
Axis Bank's NPS was rated the highest by customers who have used Axis Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 38 | Less than 1 Year | 38 |
1 to 2 Years 69 | 1 to 2 Years | 69 |
2 to 5 Years 68 | 2 to 5 Years | 68 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Over 10 Years -14 | Over 10 Years | -14 |
Axis Bank Customer Reviews
Out of the 32 Axis Bank customer reviews 25 were positive and 7 were constructive. Axis Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Axis Bank Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Axis Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Axis Bank Customer Loyalty Score by Gender
Male customers rated Axis Bank's Customer Loyalty score 4% higher than Female customers.
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Male
95%
Yes
Female
91%
Yes
Axis Bank Customer Loyalty Score by Ethnicity
Axis Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Axis Bank.
70
out of 100
Caucasian
100
out of 100
African American/Black
94
out of 100
Asian or Pacific Islander
95
out of 100
Other
Axis Bank Customer Loyalty Score by Age
Axis Bank's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Axis Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 94% | 18-25 | 94% |
26-30 92% | 26-30 | 92% |
31-35 95% | 31-35 | 95% |
36-40 100% | 36-40 | 100% |
41-45 87% | 41-45 | 87% |
Axis Bank Customer Loyalty Score by Usage
Axis Bank's Customer Loyalty score was rated the highest by customers who have used Axis Bank's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Axis Bank Customer Loyalty Score by Industry
Axis Bank's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Axis Bank Product Quality
4.3/5
Axis Bank has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Axis Bank Product Information
Axis Bank’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Axis Bank's product the highest. Reviewers from the Tech industry rated Axis Bank the lowest at 3.4.
- Website
- http://www.axisbank.com
- Company Size
- 10,000+ Employees
Industry
FinTech
Insurance
Quick Insights into Axis Bank Product Quality
Axis Bank's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Axis Bank Product Quality the Highest
Ranked Axis Bank Product Quality the Lowest
Axis Bank Product Quality Score by Gender
Female customers rated Axis Bank's Product Quality score 0.2 stars higher than Male customers.
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Male
4.4/5
Female
4.6/5
Axis Bank Product Quality Score by Ethnicity
Axis Bank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Axis Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.5 | Other | 4.5 |
Axis Bank Product Quality Score by Age
Axis Bank's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Axis Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.8 | 36-40 | 4.8 |
41-45 3.8 | 41-45 | 3.8 |
Axis Bank Product Quality Score by Usage
Axis Bank's Product Quality score was rated the highest by customers who have used Axis Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Axis Bank Product Quality Score by Industry
Axis Bank's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Axis Bank Pricing
Axis Bank ROI & Value For Money
4.2/5
Axis Bank has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Axis Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Axis Bank.
Quick Insights into Axis Bank ROI
Axis Bank's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Axis Bank's products/services for Over 10 Years.
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Ranked Axis Bank ROI the Highest
Ranked Axis Bank ROI the Lowest
Axis Bank ROI Score by Gender
Female customers rated Axis Bank's ROI score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
Axis Bank ROI Score by Ethnicity
Axis Bank's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Axis Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.3 | Other | 4.3 |
Axis Bank ROI Score by Age
Axis Bank's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Axis Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.5 | 41-45 | 3.5 |
Axis Bank ROI Score by Usage
Axis Bank's ROI score was rated the highest by customers who have used Axis Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Axis Bank ROI Score by Industry
Axis Bank's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Axis Bank Customer Satisfaction (CSAT)
Axis Bank Customer Satisfaction (CSAT) Score
85 / 100
Axis Bank has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
26%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Axis Bank Customer Satisfaction
Axis Bank's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used Axis Bank's products/services for Over 10 Years.
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Ranked Axis Bank Customer Satisfaction the Highest
Ranked Axis Bank Customer Satisfaction the Lowest
Axis Bank Customer Satisfaction Score by Gender
Female customers rated Axis Bank's Customer Satisfaction score 13 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 13% |
96 / 100
FemaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 4% |
Axis Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Axis Bank's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Axis Bank's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Axis Bank's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.
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88 / 100
Very Satisfied
56%
Satisfied
32%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to Other
Axis Bank's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Axis Bank.
86 / 100
Very Satisfied
69%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
10%
Axis Bank Customer Satisfaction Score by Age
Axis Bank's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Axis Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 94% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 89% | |||||||||||||||
| 36-40 | 91% | |||||||||||||||
| 41-45 | 72% |
Axis Bank Customer Satisfaction Score by Usage
Axis Bank's Customer Satisfaction score was rated the highest by customers who have used Axis Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Axis Bank Customer Satisfaction Score by Industry
Axis Bank's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Axis Bank Customer Satisfaction Score by Industry",
"text": "Axis Bank's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 61,
"stars": 0,
"csatScore": 61,
"text": "Axis Bank's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 61
},
{
"label": "Accounting",
"groupId": 495,
"score": 94,
"stars": 0,
"csatScore": 94,
"text": "Axis Bank's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 94
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 95,
"stars": 0,
"csatScore": 95,
"text": "Axis Bank's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 95
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Axis Bank's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Axis Bank's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
}
]
}Axis Bank Customer Service
4.2/5
Axis Bank has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Axis Bank's overall Customer Service score rated by its users and customers.
About Axis Bank's Customer Service
Address
Bombay Dyeing Mills Compound, Pandurang Budhkar Marg,, Worli, 400025
Website
http://www.axisbank.com
Phone Number
+91 22 6707 4407
Quick Insights into Axis Bank Customer Service
Axis Bank's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Axis Bank's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Axis Bank's Customer Service score.
Ranked Axis Bank Customer Service the Highest
Ranked Axis Bank Customer Service the Lowest
Axis Bank Customer Service Score by Gender
Female customers rated Axis Bank's Customer Service score 0.4 stars higher than Male customers.
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Male
4.2/5
Female
4.6/5
Axis Bank Customer Service Score by Ethnicity
Axis Bank's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Axis Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.4 | Other | 4.4 |
Axis Bank Customer Service Score by Age
Axis Bank's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Axis Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.7 | 36-40 | 4.7 |
41-45 3.5 | 41-45 | 3.5 |
Axis Bank Customer Service Score by Usage
Axis Bank's Customer Service score was rated the highest by customers who have used Axis Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Axis Bank Customer Service Score by Industry
Axis Bank's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Axis Bank as an Employer
4.6/5
Axis Bank has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Axis Bank scored a 40 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Axis Bank would recommend the brand to a friend. ENPS measures how likely Axis Bank employees would recommend working at Axis Bank to a friend.
Net Promoter Score
40
NPS Score
| 66% | Promoters |
|---|---|
| 8% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 54% | Promoters |
|---|---|
| 11% | Passive |
| 35% | Detractors |
