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NPS
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Marsh McLennan
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About Marsh McLennan's Brand
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk. Among its major competitors, Marsh McLennan is ranked in 3rd place for NPS while AIG is 1st, and Wells Fargo is 2nd.Their current market cap is $62.58B
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Marsh McLennan Ranking
- #3 / 4 of its competitors
Marsh McLennan NPS
Marsh McLennan's Net Promoter Score (NPS) is a 7 with 46% Promoters, 15% Passives, and 39% Detractors. Net Promoter Score tracks whether Marsh McLennan's customers would recommend using the product based on a scale of -100 to 100.
Marsh McLennan Overall NPS
| 46% | Promoters |
|---|---|
| 15% | Passives |
| 39% | Detractors |
Marsh McLennan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 10 | May 2024 | 10 |
Jun 2024 13 | Jun 2024 | 13 |
Aug 2024 10 | Aug 2024 | 10 |
Sep 2024 9 | Sep 2024 | 9 |
Oct 2024 7 | Oct 2024 | 7 |
Dec 2024 8 | Dec 2024 | 8 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 8 | Feb 2025 | 8 |
Apr 2025 8 | Apr 2025 | 8 |
Jul 2025 10 | Jul 2025 | 10 |
Aug 2025 7 | Aug 2025 | 7 |
Jan 2026 7 | Jan 2026 | 7 |
How Other Brands Compare
Marsh McLennan is ranked third for NPS among its competitors. AIG and Wells Fargo come in first and second, with Arthur J. Gallagher & Co. coming in at #4. Among those competitors, it is the second most valued company behind Wells Fargo.
Marsh McLennan |  Wells Fargo |  AIG |  Arthur J. Gallagher & Co. | |
| Global Ranking | #- | #139 | #302 | #673 |
| NPS | 7 | 7 | 11 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $62.58B | $156.41B | $40.99B | $24.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marsh McLennan NPS by Gender
Female customers rated Marsh McLennan's NPS 48 points higher than Male customers.
Male
-13
Marsh McLennan's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
35
Marsh McLennan's NPS was rated 35 by Female customers on Comparably.
64%
Promoters
7%
Passives
29%
Detractors
Marsh McLennan NPS by Ethnicity
Marsh McLennan's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 25 | African American/Black | 25 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other -20 | Other | -20 |
Marsh McLennan NPS by Age
Marsh McLennan's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Marsh McLennan NPS by Usage
Marsh McLennan's NPS was rated the highest by customers who have used Marsh McLennan's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
Marsh McLennan NPS vs. Competitors
Compared to its competitors, Marsh McLennan's NPS is rated right above Arthur J. Gallagher & Co., and is preceded by Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| AIG | 11 |
| Wells Fargo | 7 |
| Marsh McLennan | 7 |
| Arthur J. Gallagher & Co. | 4 |
 | Lockton | 0 |
 | Marsh | 0 |
Marsh McLennan Customer Reviews
Out of the 7 Marsh McLennan customer reviews 5 were positive and 2 were constructive. Marsh McLennan customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Marsh McLennan Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Marsh McLennan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marsh McLennan Customer Loyalty Score by Gender
Female customers rated Marsh McLennan's Customer Loyalty score 9% higher than Male customers.
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Male
72%
Yes
Female
81%
Yes
Marsh McLennan Customer Loyalty Score by Ethnicity
Marsh McLennan's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marsh McLennan.
84
out of 100
Caucasian
40
out of 100
Hispanic or Latino
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
46
out of 100
Other
Marsh McLennan Customer Loyalty Score by Age
Marsh McLennan's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 85% | 41-45 | 85% |
46-50 82% | 46-50 | 82% |
56-60 70% | 56-60 | 70% |
Marsh McLennan Customer Loyalty Score by Usage
Marsh McLennan's Customer Loyalty score was rated the highest by customers who have used Marsh McLennan's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Marsh McLennan Customer Loyalty Score by Industry
Marsh McLennan's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
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Marsh McLennan Customer Loyalty vs. Competitors
Compared to its competitors, Marsh McLennan's Customer Loyalty score is rated right above AIG, and is preceded by Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 83% |
| Marsh | 73% |
| Lockton | 72% |
| Wells Fargo | 71% |
| Marsh McLennan | 69% |
| AIG | 64% |
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Marsh McLennan Product Quality
3.3/5
Marsh McLennan has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Marsh McLennan Product Information
Marsh McLennan’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Marsh McLennan's product the highest. Reviewers from the Insurance industry rated Marsh McLennan the lowest at 3.1.
- Website
- http://www.mmc.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
FinTech
Quick Insights into Marsh McLennan Product Quality
Marsh McLennan's Product Quality score was rated highest by customers who have used Marsh McLennan's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
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Ranked Marsh McLennan Product Quality the Highest
Ranked Marsh McLennan Product Quality the Lowest
Marsh McLennan Product Quality Score by Gender
Male customers rated Marsh McLennan's Product Quality score 0.1 stars higher than Female customers.
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Male
3.3/5
Female
3.2/5
Marsh McLennan Product Quality Score by Ethnicity
Marsh McLennan's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.1 | Other | 3.1 |
Marsh McLennan Product Quality Score by Age
Marsh McLennan's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.6 | 36-40 | 2.6 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.1 | 46-50 | 3.1 |
56-60 1.6 | 56-60 | 1.6 |
Marsh McLennan Product Quality Score by Usage
Marsh McLennan's Product Quality score was rated the highest by customers who have used Marsh McLennan's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Marsh McLennan Product Quality Score by Industry
Marsh McLennan's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Marsh McLennan Product Quality vs. Competitors
Compared to its competitors, Marsh McLennan's Product Quality score is rated right above Lockton, and is preceded by AIG.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 3.6/5 |
| Marsh | 3.5/5 |
| Wells Fargo | 3.4/5 |
| AIG | 3.3/5 |
| Marsh McLennan | 3.3/5 |
| Lockton | 3.2/5 |
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Marsh McLennan Pricing
Marsh McLennan ROI & Value For Money
3.3/5
Marsh McLennan has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Marsh McLennan Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Insurance industry think that they had the lowest ROI from Marsh McLennan.
Quick Insights into Marsh McLennan ROI
Marsh McLennan's ROI score was rated highest by customers who have used Marsh McLennan's products/services for Over 10 Years, and rated lowest by customers who have used Marsh McLennan's products/services for 1 to 2 Years.
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Ranked Marsh McLennan ROI the Highest
Ranked Marsh McLennan ROI the Lowest
Marsh McLennan ROI Score by Gender
Female customers rated Marsh McLennan's ROI score 0.5 stars higher than Male customers.
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Male
3.1/5
Female
3.6/5
Marsh McLennan ROI Score by Ethnicity
Marsh McLennan's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.4 | Other | 3.4 |
Marsh McLennan ROI Score by Age
Marsh McLennan's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 4 | 31-35 | 4 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.7 | 41-45 | 3.7 |
46-50 2.9 | 46-50 | 2.9 |
56-60 3 | 56-60 | 3 |
Marsh McLennan ROI Score by Usage
Marsh McLennan's ROI score was rated the highest by customers who have used Marsh McLennan's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Marsh McLennan ROI Score by Industry
Marsh McLennan's ROI score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Marsh McLennan Pricing vs. Competitors
Compared to its competitors, Marsh McLennan's ROI score is rated right above Lockton, and is preceded by Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 3.6/5 |
| Marsh | 3.5/5 |
| AIG | 3.4/5 |
| Wells Fargo | 3.4/5 |
| Marsh McLennan | 3.3/5 |
| Lockton | 3.1/5 |
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Marsh McLennan Customer Satisfaction (CSAT)
Marsh McLennan Customer Satisfaction (CSAT) Score
58 / 100
Marsh McLennan has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
31%
Satisfied
27%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marsh McLennan Customer Satisfaction
Marsh McLennan's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked Marsh McLennan Customer Satisfaction the Highest
Ranked Marsh McLennan Customer Satisfaction the Lowest
Marsh McLennan Customer Satisfaction Score by Gender
Female customers rated Marsh McLennan's Customer Satisfaction score 14 points higher than Male customers.
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55 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 13% | |
Very Dissatisfied | 13% |
69 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
Marsh McLennan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marsh McLennan's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
45%
Satisfied
18%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
27%
CSAT according to Hispanic or Latino
Marsh McLennan's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Marsh McLennan's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Marsh McLennan's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
Marsh McLennan's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
Marsh McLennan Customer Satisfaction Score by Age
Marsh McLennan's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 46-50 | 60% |
Marsh McLennan Customer Satisfaction Score by Usage
Marsh McLennan's Customer Satisfaction score was rated the highest by customers who have used Marsh McLennan's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Marsh McLennan Customer Satisfaction Score by Industry
Marsh McLennan's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
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{
"title": "Marsh McLennan Customer Satisfaction Score by Industry",
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"bars": [
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}Marsh McLennan Customer Satisfaction vs. Competitors
Compared to its competitors, Marsh McLennan's Customer Satisfaction score is rated right below AIG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 63% |
| Lockton | 63% |
| Wells Fargo | 60% |
| Marsh | 60% |
| AIG | 58% |
| Marsh McLennan | 58% |
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Marsh McLennan Customer Service
3.5/5
Marsh McLennan has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Marsh McLennan's Customer Service
Address
1166 Avenue of the Americas, New York City, NY 10036
Website
http://www.mmc.com/
Phone Number
(212)345-5000
Quick Insights into Marsh McLennan Customer Service
Marsh McLennan's Customer Service score was rated highest by customers who have used Marsh McLennan's products/services for Over 10 Years, and rated lowest by customers who have used Marsh McLennan's products/services for 1 to 2 Years.
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Ranked Marsh McLennan Customer Service the Highest
Ranked Marsh McLennan Customer Service the Lowest
Marsh McLennan Customer Service Score by Gender
Female customers rated Marsh McLennan's Customer Service score 0.4 stars higher than Male customers.
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Male
3.3/5
Female
3.7/5
Marsh McLennan Customer Service Score by Ethnicity
Marsh McLennan's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.6 | Other | 3.6 |
Marsh McLennan Customer Service Score by Age
Marsh McLennan's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 4 | 31-35 | 4 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.5 | 46-50 | 3.5 |
56-60 3 | 56-60 | 3 |
Marsh McLennan Customer Service Score by Usage
Marsh McLennan's Customer Service score was rated the highest by customers who have used Marsh McLennan's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Marsh McLennan Customer Service Score by Industry
Marsh McLennan's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Marsh McLennan Customer Service vs. Competitors
Compared to its competitors, Marsh McLennan's Customer Service score is rated right above AIG, and is preceded by Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Marsh | 3.6/5 |
| Wells Fargo | 3.5/5 |
| Marsh McLennan | 3.5/5 |
| AIG | 3.3/5 |
| Arthur J. Gallagher & Co. | 3.3/5 |
| Lockton | 3.1/5 |
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Marsh McLennan as an Employer
3.6/5
Marsh McLennan has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Marsh McLennan scored a 7 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Marsh McLennan would recommend the brand to a friend. ENPS measures how likely Marsh McLennan employees would recommend working at Marsh McLennan to a friend.
Net Promoter Score
7
NPS Score
| 46% | Promoters |
|---|---|
| 15% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
