0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Marsh
Marketing or Exec? Claim Your Free Account
About Marsh's Brand
MARSH IS A GLOBAL LEADER IN INSURANCE BROKING AND RISK MANAGEMENT. Among its major competitors, Marsh is ranked in 4th place for NPS while Assurance is 1st, and IBM is 2nd.Their current valuation is $62.58B
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Marsh CMO
John Jones
John Jones serves as the Chief Marketing and Communications Officer of Marsh. John started at Marsh in Apr of 2018. John currently resides in the Greater New York City Area.
Marsh Ranking
- #4 / 4 of its competitors
Marsh NPS
Marsh's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Marsh's customers would recommend using the product based on a scale of -100 to 100.
Marsh Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Marsh NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2024 15 | Nov 2024 | 15 |
Apr 2025 0 | Apr 2025 | 0 |
How Other Brands Compare
Marsh is ranked #4 for NPS among its competitors. Assurance and IBM come in first and second, with Arthur J. Gallagher & Co. coming in at third. Among those competitors, it is the third most valued company behind IBM.
Marsh |  IBM |  Arthur J. Gallagher & Co. |  Assurance | |
| Global Ranking | #- | #106 | #673 | #- |
| NPS | 0 | 26 | 4 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $62.58B | $119.05B | $24.71B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marsh NPS vs. Competitors
Compared to its competitors, Marsh's NPS is rated right above MTR Gaming Group, and is preceded by Arthur J. Gallagher & Co..
| COMPANY | NPS Score | |
|---|---|---|
| Assurance | 37 |
| IBM | 26 |
| Arthur J. Gallagher & Co. | 4 |
| Marsh | 0 |
 | MTR Gaming Group | N/A |
Marsh Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Marsh users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marsh Customer Loyalty vs. Competitors
Compared to its competitors, Marsh's Customer Loyalty score is rated right above MTR Gaming Group, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Assurance | 90% |
| Arthur J. Gallagher & Co. | 83% |
| IBM | 79% |
| Marsh | 73% |
| MTR Gaming Group | N/A |
Unlock Marsh Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Marsh Customer Loyalty vs. Competitors data and gain insights into your customers today.
Marsh Product Quality
3.5/5
Marsh has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marsh's overall Product Quality score rated by its users and customers.
Marsh Product Information
Marsh’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.marsh.com/
- Company Size
- 10,000+ Employees
Marsh Product Quality vs. Competitors
Compared to its competitors, Marsh's Product Quality score is rated right above MTR Gaming Group, and is preceded by Assurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| IBM | 3.8/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Assurance | 3.5/5 |
| Marsh | 3.5/5 |
| MTR Gaming Group | N/A |
Unlock Marsh Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Marsh Product Quality vs. Competitors data and gain insights into your customers today.
Marsh Pricing
Marsh ROI & Value For Money
3.5/5
Marsh has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marsh's overall ROI score rated by its users and customers.
Marsh Pricing vs. Competitors
Compared to its competitors, Marsh's ROI score is rated right above Assurance, and is preceded by Arthur J. Gallagher & Co..
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Marsh | 3.5/5 |
| Assurance | 3/5 |
| MTR Gaming Group | N/A |
Unlock Marsh ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Marsh ROI vs. Competitors data and gain insights into your customers today.
Marsh Customer Satisfaction (CSAT)
Marsh Customer Satisfaction (CSAT) Score
60 / 100
Marsh has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marsh Customer Satisfaction vs. Competitors
Compared to its competitors, Marsh's Customer Satisfaction score is rated right above Assurance, and is preceded by Arthur J. Gallagher & Co..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 76% |
| Arthur J. Gallagher & Co. | 64% |
| Marsh | 60% |
| Assurance | 50% |
| MTR Gaming Group | 0% |
Unlock Marsh Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Marsh Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Marsh Customer Service
3.6/5
Marsh has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Marsh's overall Customer Service score rated by its users and customers.
About Marsh's Customer Service
Address
161 Bay Street, Suite 1400, M5J2S4 Canada
Website
https://www.marsh.com/
Phone Number
4168682069
Marsh Customer Service vs. Competitors
Compared to its competitors, Marsh's Customer Service score is rated right above Arthur J. Gallagher & Co., and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| Marsh | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.3/5 |
| Assurance | 3.2/5 |
| MTR Gaming Group | N/A |
Unlock Marsh Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Marsh Customer Service vs. Competitors data and gain insights into your customers today.
Marsh as an Employer
4.1/5
Marsh has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Marsh scored a 0 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Marsh would recommend the brand to a friend. ENPS measures how likely Marsh employees would recommend working at Marsh to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 42% | Promoters |
|---|---|
| 35% | Passive |
| 23% | Detractors |
