37
NPS
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Brand Page
Assurance
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About Assurance's Brand
Intelligent technology and personalized advice, so you always get the perfect insurance plan.
Brand at a Glance
90%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Assurance NPS
Assurance's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Assurance's customers would recommend using the product based on a scale of -100 to 100.
Assurance Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Assurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 0 | Aug 2020 | 0 |
Jan 2021 50 | Jan 2021 | 50 |
Feb 2021 49 | Feb 2021 | 49 |
Dec 2021 29 | Dec 2021 | 29 |
Nov 2022 37 | Nov 2022 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Assurance NPS by Gender
Assurance's NPS was rated 20 by Male customers on Comparably.
Male
20
Assurance's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Assurance's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Assurance Customer Reviews
Out of the 2 Assurance customer reviews 1 was positive and 1 was constructive. Assurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Assurance Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Assurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Assurance Customer Loyalty Score by Gender
Assurance's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Assurance Product Quality
3.5/5
Assurance has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Assurance Product Information
Assurance’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.assurance.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Assurance Product Quality
Assurance's Product Quality score was rated highest by Male customers.
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Ranked Assurance Product Quality the Highest
Assurance Product Quality Score by Gender
Assurance's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Assurance.
Male
3/5
Female
N/A
Assurance Pricing
Assurance ROI & Value For Money
3/5
Assurance has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Assurance ROI
Assurance's ROI score was rated highest by Male customers.
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Ranked Assurance ROI the Highest
Assurance ROI Score by Gender
Assurance's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Assurance Customer Satisfaction (CSAT)
Assurance Customer Satisfaction (CSAT) Score
50 / 100
Assurance has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Assurance Customer Service
3.2/5
Assurance has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Assurance's Customer Service
Address
920 5th Ave, Seattle, WA 98104
Website
https://www.assurance.com/
Assurance's Social Links
Quick Insights into Assurance Customer Service
Assurance's Customer Service score was rated highest by Male customers.
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Ranked Assurance Customer Service the Highest
Assurance Customer Service Score by Gender
Assurance's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Assurance.
Male
3/5
Female
N/A
Assurance as an Employer
4.1/5
Assurance has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Assurance scored a 37 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Assurance would recommend the brand to a friend. ENPS measures how likely Assurance employees would recommend working at Assurance to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
