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NPS
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Ranked
#126
Business and Consumer Services Brands
Brand Page
Arthur J. Gallagher & Co.
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Arthur J. Gallagher & Co. is ranked #126 in Business and Consumer Services Brands
Arthur J. Gallagher & Co. is ranked #126 in Business and Consumer Services Brands
About Arthur J. Gallagher & Co. Brand
Gallagher is a global leader in insurance, risk management, and consulting services, where champions of The Gallagher Way shape the future every day. Our 54,000+ employees across the globe deliver tailored solutions that help businesses grow, communities thrive, and people prosper. Rooted in a legacy of trust, integrity, and excellence, we empower our people to build careers with purpose—whether in brokerage, benefits and HR consulting, or on our corporate team. At Gallagher, every champion makes an impact. We are honored to be the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company. Arthur J. Gallagher & Co.’s brand is ranked #673 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Arthur J. Gallagher & Co.. When compared to other organizations within the Business and Consumer Services industry, Arthur J. Gallagher & Co. is ranked #126. Among its major competitors, Arthur J. Gallagher & Co. is ranked in 3rd place for NPS while Brown & Brown Insurance is 1st, and Marsh McLennan is 2nd.Their current market cap is $24.71B
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Arthur J. Gallagher & Co. CMO
Christopher Mead
Christopher Mead serves as the Chief Marketing Officer of Arthur J. Gallagher & Co.. Christopher started at Arthur J. Gallagher & Co. in May of 2017. Christopher currently resides in the Greater Chicago Area.
Arthur J. Gallagher & Co. Ranking
- #673 in Global Best Brands
- #126 in Business and Consumer Services
- #2 / 4 of its competitors
Arthur J. Gallagher & Co. NPS
Arthur J. Gallagher & Co.'s Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether Arthur J. Gallagher & Co.'s customers would recommend using the product based on a scale of -100 to 100.
Arthur J. Gallagher & Co. Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
Arthur J. Gallagher & Co. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 8 | Jun 2024 | 8 |
Jul 2024 10 | Jul 2024 | 10 |
Sep 2024 11 | Sep 2024 | 11 |
Oct 2024 9 | Oct 2024 | 9 |
Dec 2024 5 | Dec 2024 | 5 |
Feb 2025 5 | Feb 2025 | 5 |
Mar 2025 5 | Mar 2025 | 5 |
May 2025 7 | May 2025 | 7 |
Jun 2025 5 | Jun 2025 | 5 |
Jul 2025 4 | Jul 2025 | 4 |
Aug 2025 4 | Aug 2025 | 4 |
Jan 2026 4 | Jan 2026 | 4 |
How Other Brands Compare
Arthur J. Gallagher & Co. is ranked second for NPS among its competitors. Marsh McLennan and Aon Hewitt come in first and third, with Willis Towers Watson coming in at #4. Among those competitors, it is the lowest valued company behind Marsh McLennan.
Arthur J. Gallagher & Co. |  Aon Hewitt |  Willis Towers Watson |  Marsh McLennan | |
| Global Ranking | #673 | #670 | #694 | #- |
| NPS | 4 | 4 | -12 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $24.71B | $52.38B | $30.13B | $62.58B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arthur J. Gallagher & Co. NPS by Gender
Male customers rated Arthur J. Gallagher & Co.'s NPS 71 points higher than Female customers.
Male
54
Arthur J. Gallagher & Co.'s NPS was rated 54 by Male customers on Comparably.
69%
Promoters
16%
Passives
15%
Detractors
Female
-17
Arthur J. Gallagher & Co.'s NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Arthur J. Gallagher & Co. NPS by Ethnicity
Arthur J. Gallagher & Co.'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 0 | Other | 0 |
Arthur J. Gallagher & Co. NPS by Age
Arthur J. Gallagher & Co.'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Arthur J. Gallagher & Co. NPS by Usage
Arthur J. Gallagher & Co.'s NPS was rated the highest by customers who have used Arthur J. Gallagher & Co.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years -1 | 2 to 5 Years | -1 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years 0 | Over 10 Years | 0 |
Arthur J. Gallagher & Co. NPS vs. Competitors
Compared to its competitors, Arthur J. Gallagher & Co.'s NPS is rated right above Aon Hewitt, and is preceded by Marsh McLennan.
Arthur J. Gallagher & Co. NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Arthur J. Gallagher & Co.'s NPS is rated right above Verizon, and is preceded by USAA.
Arthur J. Gallagher & Co. Customer Reviews
Out of the 4 Arthur J. Gallagher & Co. customer reviews 2 were positive and 2 were constructive. Arthur J. Gallagher & Co. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Arthur J. Gallagher & Co. Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Arthur J. Gallagher & Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Arthur J. Gallagher & Co. Customer Loyalty Score by Gender
Male customers rated Arthur J. Gallagher & Co.'s Customer Loyalty score 15% higher than Female customers.
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Male
100%
Yes
Female
85%
Yes
Arthur J. Gallagher & Co. Customer Loyalty Score by Ethnicity
Arthur J. Gallagher & Co.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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87
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
82
out of 100
Other
Arthur J. Gallagher & Co. Customer Loyalty Score by Age
Arthur J. Gallagher & Co.'s Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Arthur J. Gallagher & Co. Customer Loyalty Score by Usage
Arthur J. Gallagher & Co.'s Customer Loyalty score was rated the highest by customers who have used Arthur J. Gallagher & Co.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Arthur J. Gallagher & Co. Customer Loyalty Score by Industry
Arthur J. Gallagher & Co.'s Customer Loyalty score was rated 100% by both Insurance and Tech industry customers.
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Arthur J. Gallagher & Co. Customer Loyalty vs. Competitors
Compared to its competitors, Arthur J. Gallagher & Co.'s Customer Loyalty score is rated right above Aon Hewitt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 83% |
| Aon Hewitt | 81% |
 | Brown & Brown Insurance | 77% |
 | Aon | 74% |
 | Marsh | 73% |
| Marsh McLennan | 69% |
| Willis Towers Watson | 67% |
 | The Swett & Crawford Group | N/A |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Arthur J. Gallagher & Co.'s Customer Loyalty score is rated right above T-Mobile, and is preceded by Visa.
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Arthur J. Gallagher & Co. Product Quality
3.6/5
Arthur J. Gallagher & Co. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Arthur J. Gallagher & Co. Product Information
Arthur J. Gallagher & Co.’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Arthur J. Gallagher & Co.'s product the highest. Reviewers from the Insurance industry rated Arthur J. Gallagher & Co. the lowest at 4.6.
- Company Size
- 10,000+ Employees
Industry
Insurance
Quick Insights into Arthur J. Gallagher & Co. Product Quality
Arthur J. Gallagher & Co.'s Product Quality score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked Arthur J. Gallagher & Co. Product Quality the Highest
Ranked Arthur J. Gallagher & Co. Product Quality the Lowest
Arthur J. Gallagher & Co. Product Quality Score by Gender
Male customers rated Arthur J. Gallagher & Co.'s Product Quality score 0.9 stars higher than Female customers.
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Male
4.3/5
Female
3.4/5
Arthur J. Gallagher & Co. Product Quality Score by Ethnicity
Arthur J. Gallagher & Co.'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.9 | Other | 3.9 |
Arthur J. Gallagher & Co. Product Quality Score by Age
Arthur J. Gallagher & Co.'s Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.4 | 56-60 | 3.4 |
Arthur J. Gallagher & Co. Product Quality Score by Usage
Arthur J. Gallagher & Co.'s Product Quality score was rated the highest by customers who have used Arthur J. Gallagher & Co.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Arthur J. Gallagher & Co. Product Quality Score by Industry
Arthur J. Gallagher & Co.'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Arthur J. Gallagher & Co. Product Quality vs. Competitors
Compared to its competitors, Arthur J. Gallagher & Co.'s Product Quality score is rated right above Marsh, and is preceded by Brown & Brown Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brown & Brown Insurance | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Marsh | 3.5/5 |
| Marsh McLennan | 3.3/5 |
| Aon Hewitt | 3.3/5 |
| Willis Towers Watson | 3.2/5 |
| Aon | 3/5 |
| The Swett & Crawford Group | N/A |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Arthur J. Gallagher & Co.'s Product Quality score is rated right above FedEx, and is preceded by Accenture.
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Arthur J. Gallagher & Co. Pricing
Arthur J. Gallagher & Co. ROI & Value For Money
3.6/5
Arthur J. Gallagher & Co. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Arthur J. Gallagher & Co. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Insurance industry think that they had the lowest ROI from Arthur J. Gallagher & Co..
Quick Insights into Arthur J. Gallagher & Co. ROI
Arthur J. Gallagher & Co.'s ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Arthur J. Gallagher & Co. ROI the Highest
Ranked Arthur J. Gallagher & Co. ROI the Lowest
Arthur J. Gallagher & Co. ROI Score by Gender
Male customers rated Arthur J. Gallagher & Co.'s ROI score 0.5 stars higher than Female customers.
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Male
3.9/5
Female
3.4/5
Arthur J. Gallagher & Co. ROI Score by Ethnicity
Arthur J. Gallagher & Co.'s ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Arthur J. Gallagher & Co..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.8 | Other | 3.8 |
Arthur J. Gallagher & Co. ROI Score by Age
Arthur J. Gallagher & Co.'s ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.4 | 56-60 | 3.4 |
Arthur J. Gallagher & Co. ROI Score by Usage
Arthur J. Gallagher & Co.'s ROI score was rated the highest by customers who have used Arthur J. Gallagher & Co.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Arthur J. Gallagher & Co. ROI Score by Industry
Arthur J. Gallagher & Co.'s ROI score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Arthur J. Gallagher & Co. Pricing vs. Competitors
Compared to its competitors, Arthur J. Gallagher & Co.'s ROI score is rated right above Marsh, and is preceded by Brown & Brown Insurance.
| COMPANY | Pricing Score | |
|---|---|---|
| Brown & Brown Insurance | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Marsh | 3.5/5 |
| Marsh McLennan | 3.3/5 |
| Aon Hewitt | 3.1/5 |
| Willis Towers Watson | 3/5 |
| Aon | 3/5 |
| The Swett & Crawford Group | N/A |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Arthur J. Gallagher & Co.'s ROI score is rated right above FedEx, and is preceded by Accenture.
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Arthur J. Gallagher & Co. Customer Satisfaction (CSAT)
Arthur J. Gallagher & Co. Customer Satisfaction (CSAT) Score
63 / 100
Arthur J. Gallagher & Co. has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
37%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arthur J. Gallagher & Co. Customer Satisfaction
Arthur J. Gallagher & Co.'s Customer Satisfaction score was rated highest by customers who have used Arthur J. Gallagher & Co.'s products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
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Ranked Arthur J. Gallagher & Co. Customer Satisfaction the Highest
Ranked Arthur J. Gallagher & Co. Customer Satisfaction the Lowest
Arthur J. Gallagher & Co. Customer Satisfaction Score by Gender
Male customers rated Arthur J. Gallagher & Co.'s Customer Satisfaction score 22 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 9% |
53 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 12% | |
Very Dissatisfied | 18% |
Arthur J. Gallagher & Co. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arthur J. Gallagher & Co. Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
33%
Satisfied
7%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
13%
Very Dissatisfied
27%
CSAT according to Hispanic or Latino
Arthur J. Gallagher & Co. Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to African American/Black
Arthur J. Gallagher & Co. Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Arthur J. Gallagher & Co. Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Arthur J. Gallagher & Co. Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Arthur J. Gallagher & Co. Customer Satisfaction Score by Age
Arthur J. Gallagher & Co.'s Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 55% | |||||||||||||||
| 56-60 | 33% |
Arthur J. Gallagher & Co. Customer Satisfaction Score by Usage
Arthur J. Gallagher & Co.'s Customer Satisfaction score was rated the highest by customers who have used Arthur J. Gallagher & Co.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Arthur J. Gallagher & Co. Customer Satisfaction Score by Industry
Arthur J. Gallagher & Co.'s Customer Satisfaction score was rated 100 points by both Insurance and Tech industry customers.
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}Arthur J. Gallagher & Co. Customer Satisfaction vs. Competitors
Compared to its competitors, Arthur J. Gallagher & Co.'s Customer Satisfaction score is rated right above Marsh.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 64% |
| Marsh | 60% |
| Marsh McLennan | 58% |
| Brown & Brown Insurance | 57% |
| Aon | 55% |
| Willis Towers Watson | 54% |
| Aon Hewitt | 20% |
| The Swett & Crawford Group | 0% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Arthur J. Gallagher & Co.'s Customer Satisfaction score is rated right above Verizon, and is preceded by FedEx.
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Arthur J. Gallagher & Co. Customer Service
3.3/5
Arthur J. Gallagher & Co. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Arthur J. Gallagher & Co.'s Customer Service
Address
2850 Golf Road, Rolling Meadows, IL 60008
Website
https://linktr.ee/GallagherGlobal
Phone Number
(630) 773-3800
Arthur J. Gallagher & Co.'s Social Links
Quick Insights into Arthur J. Gallagher & Co. Customer Service
Arthur J. Gallagher & Co.'s Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.
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Ranked Arthur J. Gallagher & Co. Customer Service the Highest
Ranked Arthur J. Gallagher & Co. Customer Service the Lowest
Arthur J. Gallagher & Co. Customer Service Score by Gender
Male customers rated Arthur J. Gallagher & Co.'s Customer Service score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Arthur J. Gallagher & Co. Customer Service Score by Ethnicity
Arthur J. Gallagher & Co.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 3.5 | Other | 3.5 |
Arthur J. Gallagher & Co. Customer Service Score by Age
Arthur J. Gallagher & Co.'s Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.2 | 56-60 | 2.2 |
Arthur J. Gallagher & Co. Customer Service Score by Usage
Arthur J. Gallagher & Co.'s Customer Service score was rated the highest by customers who have used Arthur J. Gallagher & Co.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Arthur J. Gallagher & Co. Customer Service Score by Industry
Arthur J. Gallagher & Co.'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Arthur J. Gallagher & Co. Customer Service vs. Competitors
Compared to its competitors, Arthur J. Gallagher & Co.'s Customer Service score is rated right above Aon Hewitt, and is preceded by Marsh McLennan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Marsh | 3.6/5 |
| Brown & Brown Insurance | 3.5/5 |
| Marsh McLennan | 3.5/5 |
| Arthur J. Gallagher & Co. | 3.3/5 |
| Aon Hewitt | 3.3/5 |
| Aon | 3.1/5 |
| Willis Towers Watson | 3.1/5 |
| The Swett & Crawford Group | N/A |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Arthur J. Gallagher & Co.'s Customer Service score is rated right above USAA, and is preceded by FedEx.
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Arthur J. Gallagher & Co. as an Employer
3.6/5
Arthur J. Gallagher & Co. has a 3.6/5 stars for its overall company culture rated by their employees
top
20%
CEO of Arthur J. Gallagher & Co.
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Arthur J. Gallagher & Co. scored a 4 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Arthur J. Gallagher & Co. would recommend the brand to a friend. ENPS measures how likely Arthur J. Gallagher & Co. employees would recommend working at Arthur J. Gallagher & Co. to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 42% | Promoters |
|---|---|
| 19% | Passive |
| 39% | Detractors |
Global Ranking Snapshot
Arthur J. Gallagher & Co. is ranked #673 in the Global Top 100 Brands. It ranks just behind SAS and just ahead of ALDI USA.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
671 |  | Northern Trust |  | Michael G. O'Grady | Banking and Financial Services |
672 |  | SAS |  | Jim Goodnight | Tech |
673 | | Arthur J. Gallagher & Co. | | J. Patrick Gallagher Jr. | Business and Consumer Services |
674 |  | ALDI USA |  | Jason Hart | Retail |
675 |  | Allergan |  | Brenton Saunders | Health and Wellness |
676 |  | Fluke Corporation |  | Wes Pringle | Energy and Manufacturing |
677 |  | Home Goods |  | Mike Dowse | Retail |
Business and Consumer Services Ranking Snapshot
Arthur J. Gallagher & Co. is ranked #126 in the Business and Consumer Services Industry. It ranks just behind Aon Hewitt and just ahead of Halliburton.
| RANK | COMPANY | Location | |
|---|---|---|---|
124 |  | Baker Hughes | Houston, TX |
125 | | Aon Hewitt | Lincolnshire, IL |
126 | | Arthur J. Gallagher & Co. | Rolling Meadows, IL |
127 |  | Halliburton | Houston, TX |
128 |  | Culture Amp | San Francisco, CA |
129 |  | Simon and Schuster | New York City, NY |
130 |  | Robert Half | Menlo Park, CA |
