4
NPS
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Ranked
#125
Business and Consumer Services Brands
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Aon Hewitt
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Aon Hewitt is ranked #125 in Business and Consumer Services Brands
Aon Hewitt is ranked #125 in Business and Consumer Services Brands
About Aon Hewitt's Brand
Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage. Aon Hewitt’s brand is ranked #670 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Aon Hewitt. When compared to other organizations within the Business and Consumer Services industry, Aon Hewitt is ranked #125. Among its major competitors, Aon Hewitt is ranked in 2nd place for NPS while CEB is 1st, and Mercer is 3rd.Their current market cap is $52.38B
Brand at a Glance
81%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Aon Hewitt Ranking
- #125 in Business and Consumer Services
- #2 / 4 of its competitors
Aon Hewitt NPS
Aon Hewitt's Net Promoter Score (NPS) is a 4 with 42% Promoters, 20% Passives, and 38% Detractors. Net Promoter Score tracks whether Aon Hewitt's customers would recommend using the product based on a scale of -100 to 100.
Aon Hewitt Overall NPS
| 42% | Promoters |
|---|---|
| 20% | Passives |
| 38% | Detractors |
Aon Hewitt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 27 | Mar 2021 | 27 |
Apr 2021 25 | Apr 2021 | 25 |
Jun 2021 28 | Jun 2021 | 28 |
Aug 2021 22 | Aug 2021 | 22 |
Sep 2021 15 | Sep 2021 | 15 |
Jan 2022 20 | Jan 2022 | 20 |
Feb 2022 19 | Feb 2022 | 19 |
May 2022 19 | May 2022 | 19 |
Jun 2022 12 | Jun 2022 | 12 |
Jul 2022 11 | Jul 2022 | 11 |
Oct 2022 8 | Oct 2022 | 8 |
May 2023 4 | May 2023 | 4 |
How Other Brands Compare
Aon Hewitt is ranked second for NPS among its competitors. CEB and Mercer come in first and third, with Lockton coming in at #4. Among those competitors, it is the second most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aon Hewitt NPS by Gender
Aon Hewitt's NPS was rated -34 by Male customers on Comparably.
Male
-34
Aon Hewitt's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Aon Hewitt's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aon Hewitt NPS by Usage
Aon Hewitt's NPS was rated 67 points by customers who have used Aon Hewitt's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Aon Hewitt NPS vs. Competitors
Compared to its competitors, Aon Hewitt's NPS is rated right above Mercer, and is preceded by CEB.
| COMPANY | NPS Score | |
|---|---|---|
 | CEB | 72 |
| Aon Hewitt | 4 |
 | Mercer | 0 |
 | Lockton | 0 |
Aon Hewitt Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Aon Hewitt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aon Hewitt Customer Loyalty Score by Gender
Aon Hewitt's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Aon Hewitt Customer Loyalty Score by Usage
Aon Hewitt's Customer Loyalty score was rated 100% by customers who have used Aon Hewitt's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Aon Hewitt Customer Loyalty vs. Competitors
Compared to its competitors, Aon Hewitt's Customer Loyalty score is rated right above Mercer, and is preceded by CEB.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CEB | 89% |
| Aon Hewitt | 81% |
| Mercer | 77% |
| Lockton | 72% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Aon Hewitt's Customer Loyalty score is rated right above Verizon, and is preceded by T-Mobile.
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Aon Hewitt Product Quality
3.3/5
Aon Hewitt has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Aon Hewitt Product Information
Aon Hewitt’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.aonhewitt.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Small Business Services
Quick Insights into Aon Hewitt Product Quality
Aon Hewitt's Product Quality score was rated highest by customers who have used Aon Hewitt's products/services for 2 to 5 Years.
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Ranked Aon Hewitt Product Quality the Highest
Aon Hewitt Product Quality Score by Gender
Aon Hewitt's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Aon Hewitt Product Quality Score by Usage
Aon Hewitt's Product Quality score was rated 4.6 stars by customers who have used Aon Hewitt's products/services for 2 to 5 Years.
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Aon Hewitt Product Quality vs. Competitors
Compared to its competitors, Aon Hewitt's Product Quality score is rated right above Lockton, and is preceded by Mercer.
| COMPANY | Product Quality Score | |
|---|---|---|
| CEB | 4.4/5 |
| Mercer | 3.4/5 |
| Aon Hewitt | 3.3/5 |
| Lockton | 3.2/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Aon Hewitt's Product Quality score is rated right above USAA, and is preceded by FedEx.
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Aon Hewitt Pricing
Aon Hewitt ROI & Value For Money
3.1/5
Aon Hewitt has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Aon Hewitt ROI
Aon Hewitt's ROI score was rated highest by customers who have used Aon Hewitt's products/services for 2 to 5 Years.
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Ranked Aon Hewitt ROI the Highest
Aon Hewitt ROI Score by Gender
Aon Hewitt's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Aon Hewitt ROI Score by Usage
Aon Hewitt's ROI score was rated 4.5 stars by customers who have used Aon Hewitt's products/services for 2 to 5 Years.
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Aon Hewitt Pricing vs. Competitors
Compared to its competitors, Aon Hewitt's ROI score is rated right below Lockton.
| COMPANY | Pricing Score | |
|---|---|---|
| CEB | 4.2/5 |
| Mercer | 3.5/5 |
| Lockton | 3.1/5 |
| Aon Hewitt | 3.1/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Aon Hewitt's ROI score is rated right above T-Mobile, and is preceded by Verizon.
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Aon Hewitt Customer Satisfaction (CSAT)
Aon Hewitt Customer Satisfaction (CSAT) Score
20 / 100
Aon Hewitt has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aon Hewitt Customer Satisfaction vs. Competitors
Compared to its competitors, Aon Hewitt's Customer Satisfaction score is rated right below Lockton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CEB | 100% |
| Mercer | 64% |
| Lockton | 63% |
| Aon Hewitt | 20% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Aon Hewitt's Customer Satisfaction score is rated right below USAA.
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Aon Hewitt Customer Service
3.3/5
Aon Hewitt has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Aon Hewitt's Customer Service
Address
100 Half Day Road, Lincolnshire, IL 60069
Website
http://www.aonhewitt.com
Phone Number
(442) 076-2355
Aon Hewitt's Social Links
Quick Insights into Aon Hewitt Customer Service
Aon Hewitt's Customer Service score was rated highest by customers who have used Aon Hewitt's products/services for 2 to 5 Years.
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Ranked Aon Hewitt Customer Service the Highest
Aon Hewitt Customer Service Score by Gender
Aon Hewitt's Customer Service score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Aon Hewitt Customer Service Score by Usage
Aon Hewitt's Customer Service score was rated 4.5 stars by customers who have used Aon Hewitt's products/services for 2 to 5 Years.
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Aon Hewitt Customer Service vs. Competitors
Compared to its competitors, Aon Hewitt's Customer Service score is rated right above Lockton, and is preceded by Mercer.
| COMPANY | Customer Service Score | |
|---|---|---|
| CEB | 4.2/5 |
| Mercer | 3.7/5 |
| Aon Hewitt | 3.3/5 |
| Lockton | 3.1/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Aon Hewitt's Customer Service score is rated right above Verizon, and is preceded by USAA.
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Aon Hewitt as an Employer
3.2/5
Aon Hewitt has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Aon Hewitt scored a 4 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Aon Hewitt would recommend the brand to a friend. ENPS measures how likely Aon Hewitt employees would recommend working at Aon Hewitt to a friend.
Net Promoter Score
4
NPS Score
| 42% | Promoters |
|---|---|
| 20% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 30% | Promoters |
|---|---|
| 29% | Passive |
| 41% | Detractors |
Global Ranking Snapshot
Aon Hewitt is ranked #670 in the Global Top 100 Brands. It ranks just behind Baker Hughes and just ahead of Northern Trust.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
668 |  | Nissan |  | Hiroto Saikawa | Automotive and Transportation |
669 |  | Baker Hughes |  | Lorenzo Simonelli | Energy and Manufacturing |
670 | | Aon Hewitt | | Kristi Savacool | Business and Consumer Services |
671 |  | Northern Trust |  | Michael G. O'Grady | Banking and Financial Services |
672 |  | SAS |  | Jim Goodnight | Tech |
673 |  | Arthur J. Gallagher & Co. |  | J. Patrick Gallagher Jr. | Business and Consumer Services |
674 |  | ALDI USA |  | Jason Hart | Retail |
Business and Consumer Services Ranking Snapshot
Aon Hewitt is ranked #125 in the Business and Consumer Services Industry. It ranks just behind Baker Hughes and just ahead of Arthur J. Gallagher & Co..
| RANK | COMPANY | Location | |
|---|---|---|---|
123 |  | SAIC | Mclean, VA |
124 | | Baker Hughes | Houston, TX |
125 | | Aon Hewitt | Lincolnshire, IL |
126 | | Arthur J. Gallagher & Co. | Rolling Meadows, IL |
127 |  | Halliburton | Houston, TX |
128 |  | Culture Amp | San Francisco, CA |
129 |  | Simon and Schuster | New York City, NY |
