Lockton NPS & Customer Reviews

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Lockton

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Lockton

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About Lockton's Brand

Clients across the globe count on Lockton for risk management, insurance and employee benefits. Among its major competitors, Lockton is ranked in 5th place for NPS while Insureon is 1st, and Spigit is 2nd.

Brand at a Glance

72%

Customer Loyalty

3.2/5

Product Quality

3.1/5

Pricing

3.1/5

Customer Service

Lockton Ranking

^#3 / 4 of its competitors

Lockton NPS

Lockton's Net Promoter Score (NPS) is a 0 with 35% Promoters, 30% Passives, and 35% Detractors. Net Promoter Score tracks whether Lockton's customers would recommend using the product based on a scale of -100 to 100.

Lockton Overall NPS

NPS

35%	Promoters
30%	Passives
35%	Detractors

Lockton NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 -42	Feb 2023	-42
Mar 2023 -25	Mar 2023	-25
Jul 2023 -20	Jul 2023	-20
Aug 2023 -27	Aug 2023	-27
Oct 2023 -34	Oct 2023	-34
Dec 2023 -15	Dec 2023	-15
Mar 2024 -12	Mar 2024	-12
Apr 2024 -6	Apr 2024	-6
May 2024 -6	May 2024	-6
Jul 2024 0	Jul 2024	0
Jan 2025 5	Jan 2025	5
Nov 2025 -1	Nov 2025	-1

How Other Brands Compare

Lockton is ranked third for NPS among its competitors. Marsh McLennan and Aon Hewitt come in first and second, with Willis Towers Watson coming in at #4.

	Lockton	Aon Hewitt	Willis Towers Watson	Marsh McLennan
Global Ranking	#-	#670	#694	#-
NPS	0	4	-12	7
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$52.38B	$30.13B	$62.58B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lockton NPS by Gender

Female customers rated Lockton's NPS 66 points higher than Male customers.

Male

-33

Lockton's NPS was rated -33 by Male customers on Comparably.

Promoters

67%

Passives

33%

Detractors

Female

Lockton's NPS was rated 33 by Female customers on Comparably.

33%

Promoters

67%

Passives

Detractors

Lockton NPS by Ethnicity

Lockton's NPS was rated 0 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0

Lockton NPS by Usage

Lockton's NPS was rated -33 points by customers who have used Lockton's products/services for 2 to 5 Years.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -33	2 to 5 Years	-33

Lockton NPS vs. Competitors

Compared to its competitors, Lockton's NPS is rated right above Reliance Standard Life Insurance, and is preceded by Aon Hewitt.

COMPANY		NPS Score
	Insureon	100
	Spigit	24
	Marsh McLennan	7
	Aon Hewitt	4
	Lockton	0
	Reliance Standard Life Insurance	N/A
	Aon	-3
	HUB International	-7
	Willis Towers Watson	-12

Lockton Customer Reviews

Lockton Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Lockton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72%

28%

Lockton Customer Loyalty Score by Gender

Lockton's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

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Male

100%

Yes

Female

100%

Yes

Lockton Customer Loyalty Score by Ethnicity

Lockton's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Lockton Customer Loyalty Score by Usage

Lockton's Customer Loyalty score was rated 100% by customers who have used Lockton's products/services for 2 to 5 Years.

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2 to 5 Years	100%

Lockton Customer Loyalty Score by Industry

Lockton's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Lockton Customer Loyalty vs. Competitors

Compared to its competitors, Lockton's Customer Loyalty score is rated right above Marsh McLennan, and is preceded by Aon.

COMPANY		Customer Loyalty Score
	Aon Hewitt	81%
	HUB International	76%
	Aon	74%
	Lockton	72%
	Marsh McLennan	69%
	Willis Towers Watson	67%
	Insureon	N/A
	Spigit	N/A
	Reliance Standard Life Insurance	N/A

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Lockton Product Quality

3.2/5

Lockton has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Lockton Product Information

Lockton’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lockton's product the highest.

Website: http://www.lockton.com

Company Size: 10,000+ Employees

Industry

Tech

FinTech

Insurance

Quick Insights into Lockton Product Quality

Lockton's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Lockton Product Quality the Highest

Female	4.6
2 to 5 Years	3.8
Caucasian	3.8

Ranked Lockton Product Quality the Lowest

Male	3.5

Lockton Product Quality Score by Gender

Female customers rated Lockton's Product Quality score 1.1 stars higher than Male customers.

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Male

3.5/5

Female

4.6/5

Lockton Product Quality Score by Ethnicity

Lockton's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8

Lockton Product Quality Score by Usage

Lockton's Product Quality score was rated 3.8 stars by customers who have used Lockton's products/services for 2 to 5 Years.

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2 to 5 Years	3.8

Lockton Product Quality Score by Industry

Lockton's Product Quality score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

Lockton Product Quality vs. Competitors

Compared to its competitors, Lockton's Product Quality score is rated right above Willis Towers Watson, and is preceded by Aon Hewitt.

COMPANY		Product Quality Score
	Insureon	5/5
	Spigit	4.1/5
	HUB International	3.4/5
	Marsh McLennan	3.3/5
	Aon Hewitt	3.3/5
	Lockton	3.2/5
	Willis Towers Watson	3.2/5
	Aon	3/5
	Reliance Standard Life Insurance	N/A

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Lockton Pricing

Lockton ROI & Value For Money

3.1/5

Lockton has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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Lockton Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Lockton ROI

Lockton's ROI score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Lockton ROI the Highest

Female	4.5
Caucasian	3.3
Tech	3.3

Ranked Lockton ROI the Lowest

Male	3

Lockton ROI Score by Gender

Female customers rated Lockton's ROI score 1.5 stars higher than Male customers.

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Male

3/5

Female

4.5/5

Lockton ROI Score by Ethnicity

Lockton's ROI score was rated 3.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3

Lockton ROI Score by Usage

Lockton's ROI score was rated 3 stars by customers who have used Lockton's products/services for 2 to 5 Years.

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2 to 5 Years	3

Lockton ROI Score by Industry

Lockton's ROI score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

Lockton Pricing vs. Competitors

Compared to its competitors, Lockton's ROI score is rated right above Aon Hewitt, and is preceded by HUB International.

COMPANY		Pricing Score
	Insureon	5/5
	Spigit	4.1/5
	Marsh McLennan	3.3/5
	HUB International	3.3/5
	Lockton	3.1/5
	Aon Hewitt	3.1/5
	Willis Towers Watson	3/5
	Aon	3/5
	Reliance Standard Life Insurance	N/A

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Lockton Customer Satisfaction (CSAT)

Lockton Customer Satisfaction (CSAT) Score

63 / 100

Lockton has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	21%
Satisfied	42%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	16%
Very Dissatisfied	10%

Very Satisfied

21%

Satisfied

42%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

16%

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lockton Customer Satisfaction

Lockton's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Lockton Customer Satisfaction the Highest

Female	100%
2 to 5 Years	67%
Caucasian	67%

Ranked Lockton Customer Satisfaction the Lowest

Male	67%

Lockton Customer Satisfaction Score by Gender

Female customers rated Lockton's Customer Satisfaction score 33 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	0%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Lockton Customer Satisfaction Score by Ethnicity

Caucasian
67%

CSAT according to Caucasian

Lockton's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

Lockton Customer Satisfaction Score by Usage

Lockton's Customer Satisfaction score was rated 67 points by customers who have used Lockton's products/services for 2 to 5 Years.

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2 to 5 Years	67

Lockton Customer Satisfaction Score by Industry

Lockton's Customer Satisfaction score was rated 67 points by Tech industry customers.

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Tech	67

Lockton Customer Satisfaction vs. Competitors

Compared to its competitors, Lockton's Customer Satisfaction score is rated right above HUB International, and is preceded by Insureon.

COMPANY		Customer Satisfaction (CSAT) Score
	Insureon	100%
	Lockton	63%
	HUB International	63%
	Marsh McLennan	58%
	Aon	55%
	Willis Towers Watson	54%
	Aon Hewitt	20%
	Spigit	0%
	Reliance Standard Life Insurance	0%

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Lockton Customer Service

3.1/5

Lockton has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Lockton's Customer Service

Address

444 W. 47th Street, Suite 900 Lockton Benefits, Suite 600, Kansas City, MO

Website

http://www.lockton.com

Phone Number

816-960-9000

Quick Insights into Lockton Customer Service

Lockton's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Lockton Customer Service the Highest

Female	4.6
Tech	3.3
Caucasian	3.1

Ranked Lockton Customer Service the Lowest

Male	2.8

Lockton Customer Service Score by Gender

Female customers rated Lockton's Customer Service score 1.8 stars higher than Male customers.

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Male

2.8/5

Female

4.6/5

Lockton Customer Service Score by Ethnicity

Lockton's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1

Lockton Customer Service Score by Usage

Lockton's Customer Service score was rated 3 stars by customers who have used Lockton's products/services for 2 to 5 Years.

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2 to 5 Years	3

Lockton Customer Service Score by Industry

Lockton's Customer Service score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

Lockton Customer Service vs. Competitors

Compared to its competitors, Lockton's Customer Service score is rated right above Aon, and is preceded by Aon Hewitt.

COMPANY		Customer Service Score
	Insureon	5/5
	Spigit	5/5
	Marsh McLennan	3.5/5
	HUB International	3.4/5
	Aon Hewitt	3.3/5
	Lockton	3.1/5
	Aon	3.1/5
	Willis Towers Watson	3.1/5
	Reliance Standard Life Insurance	N/A

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Lockton as an Employer

4.6/5

Lockton has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Lockton

Ron Lockton

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lockton scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Lockton would recommend the brand to a friend. ENPS measures how likely Lockton employees would recommend working at Lockton to a friend.

Net Promoter Score

NPS Score

35%	Promoters
30%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
32%	Passive
9%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail