-7
NPS
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HUB International
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About HUB International's Brand
HUB International provides insurance and risk management solutions for businesses and consumers. Among its major competitors, HUB International is ranked in 8th place for NPS while Insureon is 1st, and Assurance is 2nd.Their current valuation is $57k
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
HUB International CMO
Angela Williams
Angela Williams serves as the Chief Marketing Officer of Hub International. Angela started at Hub International in March of 2015. Angela currently resides in the Greater Chicago Area.
HUB International Ranking
- #4 / 4 of its competitors
HUB International NPS
HUB International's Net Promoter Score (NPS) is a -7 with 38% Promoters, 17% Passives, and 45% Detractors. Net Promoter Score tracks whether HUB International's customers would recommend using the product based on a scale of -100 to 100.
HUB International Overall NPS
| 38% | Promoters |
|---|---|
| 17% | Passives |
| 45% | Detractors |
HUB International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 5 | Jul 2024 | 5 |
Aug 2024 2 | Aug 2024 | 2 |
Oct 2024 4 | Oct 2024 | 4 |
Dec 2024 2 | Dec 2024 | 2 |
Jan 2025 1 | Jan 2025 | 1 |
Feb 2025 -3 | Feb 2025 | -3 |
Apr 2025 0 | Apr 2025 | 0 |
May 2025 -2 | May 2025 | -2 |
Jun 2025 -2 | Jun 2025 | -2 |
Aug 2025 -4 | Aug 2025 | -4 |
Oct 2025 -5 | Oct 2025 | -5 |
Nov 2025 -7 | Nov 2025 | -7 |
How Other Brands Compare
HUB International is ranked #4 for NPS among its competitors. Brown & Brown Insurance and Arthur J. Gallagher & Co. come in first and second, with Marsh coming in at third. Among those competitors, it is the lowest valued company behind Marsh.
HUB International |  Arthur J. Gallagher & Co. |  Marsh |  Brown & Brown Insurance | |
| Global Ranking | #- | #673 | #- | #- |
| NPS | -7 | 4 | 0 | 18 |
| Valuation Updated every 24 hours for public companies | $57k | $24.71B | $62.58B | $13.31B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HUB International NPS by Gender
Female customers rated HUB International's NPS 41 points higher than Male customers.
Male
-22
HUB International's NPS was rated -22 by Male customers on Comparably.
30%
Promoters
18%
Passives
52%
Detractors
Female
19
HUB International's NPS was rated 19 by Female customers on Comparably.
50%
Promoters
19%
Passives
31%
Detractors
HUB International NPS by Ethnicity
HUB International's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 6 | Caucasian | 6 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black -33 | African American/Black | -33 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American 0 | Native American | 0 |
Other 49 | Other | 49 |
HUB International NPS by Age
HUB International's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
HUB International NPS by Usage
HUB International's NPS was rated the highest by customers who have used HUB International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 19 | 2 to 5 Years | 19 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years -14 | Over 10 Years | -14 |
HUB International NPS vs. Competitors
Compared to its competitors, HUB International's NPS is rated right above CNA, and is preceded by Aon.
| COMPANY | NPS Score | |
|---|---|---|
 | Insureon | 100 |
 | Assurance | 37 |
| Brown & Brown Insurance | 18 |
| Arthur J. Gallagher & Co. | 4 |
 | Lockton | 0 |
| Marsh | 0 |
 | Aon | -3 |
| HUB International | -7 |
 | CNA | -10 |
 | State Farm Insurance | -39 |
HUB International Customer Reviews
Out of the 10 HUB International customer reviews 6 were positive and 4 were constructive. HUB International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HUB International Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of HUB International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HUB International Customer Loyalty Score by Gender
Female customers rated HUB International's Customer Loyalty score 5% higher than Male customers.
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Male
73%
Yes
Female
78%
Yes
HUB International Customer Loyalty Score by Ethnicity
HUB International's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HUB International.
79
out of 100
Caucasian
33
out of 100
Hispanic or Latino
70
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
100
out of 100
Native American
85
out of 100
Other
HUB International Customer Loyalty Score by Age
HUB International's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 78% | 26-30 | 78% |
31-35 70% | 31-35 | 70% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 64% | 56-60 | 64% |
66+ 55% | 66+ | 55% |
HUB International Customer Loyalty Score by Usage
HUB International's Customer Loyalty score was rated the highest by customers who have used HUB International's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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HUB International Customer Loyalty Score by Industry
HUB International's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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HUB International Customer Loyalty vs. Competitors
Compared to its competitors, HUB International's Customer Loyalty score is rated right above Aon, and is preceded by Brown & Brown Insurance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Assurance | 90% |
| Arthur J. Gallagher & Co. | 83% |
| State Farm Insurance | 82% |
| Brown & Brown Insurance | 77% |
| HUB International | 76% |
| Aon | 74% |
| Marsh | 73% |
| Lockton | 72% |
| CNA | 54% |
| Insureon | N/A |
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HUB International Product Quality
3.4/5
HUB International has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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HUB International Product Information
HUB International’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated HUB International's product the highest. Reviewers from the Tech industry rated HUB International the lowest at 2.8.
- Company Size
- 10,000+ Employees
Industry
Insurance
Quick Insights into HUB International Product Quality
HUB International's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked HUB International Product Quality the Highest
Ranked HUB International Product Quality the Lowest
HUB International Product Quality Score by Gender
Female customers rated HUB International's Product Quality score 0.4 stars higher than Male customers.
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Male
3.2/5
Female
3.6/5
HUB International Product Quality Score by Ethnicity
HUB International's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Native American 4 | Native American | 4 |
Other 4.2 | Other | 4.2 |
HUB International Product Quality Score by Age
HUB International's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
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2
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| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.8 | 31-35 | 3.8 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.6 | 46-50 | 2.6 |
51-55 4.6 | 51-55 | 4.6 |
56-60 3.4 | 56-60 | 3.4 |
66+ 2.1 | 66+ | 2.1 |
HUB International Product Quality Score by Usage
HUB International's Product Quality score was rated the highest by customers who have used HUB International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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HUB International Product Quality Score by Industry
HUB International's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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HUB International Product Quality vs. Competitors
Compared to its competitors, HUB International's Product Quality score is rated right above Lockton, and is preceded by Marsh.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insureon | 5/5 |
| Brown & Brown Insurance | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Assurance | 3.5/5 |
| Marsh | 3.5/5 |
| HUB International | 3.4/5 |
| Lockton | 3.2/5 |
| Aon | 3/5 |
| CNA | 2.9/5 |
| State Farm Insurance | 2.3/5 |
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HUB International Pricing
HUB International ROI & Value For Money
3.3/5
HUB International has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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HUB International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Tech industry think that they had the lowest ROI from HUB International.
Quick Insights into HUB International ROI
HUB International's ROI score was rated highest by customers from the Insurance industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked HUB International ROI the Highest
Ranked HUB International ROI the Lowest
HUB International ROI Score by Gender
Female customers rated HUB International's ROI score 0.5 stars higher than Male customers.
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Male
3.1/5
Female
3.6/5
HUB International ROI Score by Ethnicity
HUB International's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
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3
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 4 | Native American | 4 |
Other 4.1 | Other | 4.1 |
HUB International ROI Score by Age
HUB International's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
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2
3
4
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| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4 | 31-35 | 4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 4.5 | 51-55 | 4.5 |
56-60 3.2 | 56-60 | 3.2 |
66+ 2 | 66+ | 2 |
HUB International ROI Score by Usage
HUB International's ROI score was rated the highest by customers who have used HUB International's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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HUB International ROI Score by Industry
HUB International's ROI score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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HUB International Pricing vs. Competitors
Compared to its competitors, HUB International's ROI score is rated right above Lockton, and is preceded by Marsh.
| COMPANY | Pricing Score | |
|---|---|---|
| Insureon | 5/5 |
| Brown & Brown Insurance | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Marsh | 3.5/5 |
| HUB International | 3.3/5 |
| Lockton | 3.1/5 |
| Assurance | 3/5 |
| Aon | 3/5 |
| CNA | 2.9/5 |
| State Farm Insurance | 2.2/5 |
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HUB International Customer Satisfaction (CSAT)
HUB International Customer Satisfaction (CSAT) Score
63 / 100
HUB International has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HUB International Customer Satisfaction
HUB International's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked HUB International Customer Satisfaction the Highest
Ranked HUB International Customer Satisfaction the Lowest
HUB International Customer Satisfaction Score by Gender
Female customers rated HUB International's Customer Satisfaction score 14 points higher than Male customers.
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55 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
69 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
HUB International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HUB International's Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.
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59 / 100
Very Satisfied
41%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
HUB International's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
HUB International's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
HUB International's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Native American
HUB International's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
HUB International's Customer Satisfaction (CSAT) score was rated 84% according to Other users and customers.
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84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
HUB International Customer Satisfaction Score by Age
HUB International's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 34% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 66+ | 25% |
HUB International Customer Satisfaction Score by Usage
HUB International's Customer Satisfaction score was rated the highest by customers who have used HUB International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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HUB International Customer Satisfaction Score by Industry
HUB International's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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{
"title": "HUB International Customer Satisfaction Score by Industry",
"text": "HUB International's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.",
"bars": [
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}HUB International Customer Satisfaction vs. Competitors
Compared to its competitors, HUB International's Customer Satisfaction score is rated right above Marsh, and is preceded by Lockton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insureon | 100% |
| Arthur J. Gallagher & Co. | 64% |
| Lockton | 63% |
| HUB International | 63% |
| Marsh | 60% |
| Brown & Brown Insurance | 57% |
| Aon | 55% |
| Assurance | 50% |
| CNA | 50% |
| State Farm Insurance | 31% |
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HUB International Customer Service
3.4/5
HUB International has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About HUB International's Customer Service
Address
300 N. LaSalle St. , Chicago, IL 60654
Website
http://www.hubinternational.com/
Phone Number
+1.800.432.2558
Quick Insights into HUB International Customer Service
HUB International's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers ages 66+.
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Ranked HUB International Customer Service the Highest
Ranked HUB International Customer Service the Lowest
HUB International Customer Service Score by Gender
Female customers rated HUB International's Customer Service score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
HUB International Customer Service Score by Ethnicity
HUB International's Customer Service score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
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40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Native American 4.5 | Native American | 4.5 |
Other 4 | Other | 4 |
HUB International Customer Service Score by Age
HUB International's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
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40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.5 | 31-35 | 3.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 4.7 | 51-55 | 4.7 |
56-60 3.3 | 56-60 | 3.3 |
66+ 1.7 | 66+ | 1.7 |
HUB International Customer Service Score by Usage
HUB International's Customer Service score was rated the highest by customers who have used HUB International's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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HUB International Customer Service Score by Industry
HUB International's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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HUB International Customer Service vs. Competitors
Compared to its competitors, HUB International's Customer Service score is rated right above Arthur J. Gallagher & Co., and is preceded by Brown & Brown Insurance.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insureon | 5/5 |
| Marsh | 3.6/5 |
| Brown & Brown Insurance | 3.5/5 |
| HUB International | 3.4/5 |
| Arthur J. Gallagher & Co. | 3.3/5 |
| Assurance | 3.2/5 |
| Lockton | 3.1/5 |
| Aon | 3.1/5 |
| CNA | 2.9/5 |
| State Farm Insurance | 2.2/5 |
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HUB International as an Employer
4.1/5
HUB International has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
HUB International scored a -7 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of HUB International would recommend the brand to a friend. ENPS measures how likely HUB International employees would recommend working at HUB International to a friend.
Net Promoter Score
-7
NPS Score
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
