24
NPS
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Spigit
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About Spigit's Brand
Spigit was founded to help companies unleash the power of their employees, partners, and customers to drive innovation.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Spigit NPS
Spigit's Net Promoter Score (NPS) is a 24 with 54% Promoters, 16% Passives, and 30% Detractors. Net Promoter Score tracks whether Spigit's customers would recommend using the product based on a scale of -100 to 100.
Spigit Overall NPS
| 54% | Promoters |
|---|---|
| 16% | Passives |
| 30% | Detractors |
Spigit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 24 | Aug 2020 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spigit NPS by Usage
Spigit's NPS was rated the highest by customers who have used Spigit's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Spigit Product Quality
4.1/5
Spigit has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Spigit Product Information
Spigit serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Spigit supports Web devices and offers products for large sized businesses.
Spigit’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.spigit.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Russian
Product Type
Idea Management Software
Innovation Software
Spigit Pricing
Spigit ROI & Value For Money
4.1/5
Spigit has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Spigit's overall ROI score rated by its users and customers.
Spigit Pricing Plans
Spigit has a pricing structure that accommodates large businesses.
Who Uses Spigit?
Large Enterprises
Spigit Customer Service
5/5
Spigit has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spigit's overall Customer Service score rated by its users and customers.
About Spigit's Customer Service
Address
275 Battery Street, San Francisco, CA
Website
https://www.spigit.com/
Phone Number
1(855)774-4480
Consumer vs. Employees
Spigit scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Spigit would recommend the brand to a friend. ENPS measures how likely Spigit employees would recommend working at Spigit to a friend.
Net Promoter Score
24
NPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
