-18
NPS
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Health Care Service Corporation (HCSC)
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About Health Care Service Corporation (HCSC) Brand
Health Care Service Corporation is the largest customer-owned health insurance company in the United States. Among its major competitors, Health Care Service Corporation (HCSC) is ranked in 2nd place for NPS while Humana is 1st, and Blue Shield of California is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Health Care Service Corporation (HCSC) Ranking
- #2 / 4 of its competitors
Health Care Service Corporation (HCSC) NPS
Health Care Service Corporation (HCSC)'s Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether Health Care Service Corporation (HCSC)'s customers would recommend using the product based on a scale of -100 to 100.
Health Care Service Corporation (HCSC) Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
Health Care Service Corporation (HCSC) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 33 | May 2022 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 -20 | Apr 2023 | -20 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -33 | Aug 2023 | -33 |
Feb 2024 -20 | Feb 2024 | -20 |
Jul 2024 -9 | Jul 2024 | -9 |
Sep 2024 -17 | Sep 2024 | -17 |
Feb 2025 -23 | Feb 2025 | -23 |
Mar 2025 -15 | Mar 2025 | -15 |
May 2025 -19 | May 2025 | -19 |
How Other Brands Compare
Health Care Service Corporation (HCSC) is ranked second for NPS among its competitors. Humana and Blue Shield of California come in first and third, with BlueCross BlueShield of South Carolina coming in at #4.
Health Care Service Corporation (HCSC) |  Humana |  Blue Shield of California |  BlueCross BlueShield of South Carolina | |
| Global Ranking | #- | #300 | #- | #- |
| NPS | -18 | 2 | -32 | -46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $53.34B | $86.42B | $121.04M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Health Care Service Corporation (HCSC) NPS by Gender
Male customers rated Health Care Service Corporation (HCSC)'s NPS 34 points higher than Female customers.
Male
34
Health Care Service Corporation (HCSC)'s NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
0
Health Care Service Corporation (HCSC)'s NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Health Care Service Corporation (HCSC) NPS by Ethnicity
Health Care Service Corporation (HCSC)'s NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Health Care Service Corporation (HCSC) NPS by Usage
Health Care Service Corporation (HCSC)'s NPS was rated 67 points by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
Health Care Service Corporation (HCSC) NPS vs. Competitors
Compared to its competitors, Health Care Service Corporation (HCSC)'s NPS is rated right above Blue Shield of California, and is preceded by Humana.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 2 |
| Health Care Service Corporation (HCSC) | -18 |
| Blue Shield of California | -32 |
| BlueCross BlueShield of South Carolina | -46 |
 | Aetna | -68 |
Health Care Service Corporation (HCSC) Customer Reviews
Out of the 3 Health Care Service Corporation (HCSC) customer reviews 3 were positive and 0 were constructive. Health Care Service Corporation (HCSC) customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Health Care Service Corporation (HCSC) Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Health Care Service Corporation (HCSC) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Health Care Service Corporation (HCSC) Customer Loyalty Score by Gender
Male customers rated Health Care Service Corporation (HCSC)'s Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
Health Care Service Corporation (HCSC) Customer Loyalty Score by Ethnicity
Health Care Service Corporation (HCSC)'s Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Health Care Service Corporation (HCSC) Customer Loyalty Score by Usage
Health Care Service Corporation (HCSC)'s Customer Loyalty score was rated 100% by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Health Care Service Corporation (HCSC) Customer Loyalty vs. Competitors
Compared to its competitors, Health Care Service Corporation (HCSC)'s Customer Loyalty score is rated right above Blue Shield of California, and is preceded by Humana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| Health Care Service Corporation (HCSC) | 73% |
| Blue Shield of California | 71% |
| BlueCross BlueShield of South Carolina | 62% |
| Aetna | 62% |
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Health Care Service Corporation (HCSC) Product Quality
3.3/5
Health Care Service Corporation (HCSC) has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Health Care Service Corporation (HCSC) Product Information
Health Care Service Corporation (HCSC)’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.hcsc.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Insurance
Quick Insights into Health Care Service Corporation (HCSC) Product Quality
Health Care Service Corporation (HCSC)'s Product Quality score was rated highest by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Health Care Service Corporation (HCSC) Product Quality the Highest
Ranked Health Care Service Corporation (HCSC) Product Quality the Lowest
Health Care Service Corporation (HCSC) Product Quality Score by Gender
Male customers rated Health Care Service Corporation (HCSC)'s Product Quality score 0.9 stars higher than Female customers.
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Male
4.4/5
Female
3.5/5
Health Care Service Corporation (HCSC) Product Quality Score by Ethnicity
Health Care Service Corporation (HCSC)'s Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Health Care Service Corporation (HCSC).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Health Care Service Corporation (HCSC) Product Quality Score by Usage
Health Care Service Corporation (HCSC)'s Product Quality score was rated 4.6 stars by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years.
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Health Care Service Corporation (HCSC) Product Quality vs. Competitors
Compared to its competitors, Health Care Service Corporation (HCSC)'s Product Quality score is rated right above Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Health Care Service Corporation (HCSC) | 3.3/5 |
| Humana | 3.3/5 |
| Blue Shield of California | 2.6/5 |
| BlueCross BlueShield of South Carolina | 2.2/5 |
| Aetna | 1.6/5 |
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Health Care Service Corporation (HCSC) Pricing
Health Care Service Corporation (HCSC) ROI & Value For Money
3.2/5
Health Care Service Corporation (HCSC) has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Health Care Service Corporation (HCSC) ROI
Health Care Service Corporation (HCSC)'s ROI score was rated highest by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Health Care Service Corporation (HCSC) ROI the Highest
Ranked Health Care Service Corporation (HCSC) ROI the Lowest
Health Care Service Corporation (HCSC) ROI Score by Gender
Male customers rated Health Care Service Corporation (HCSC)'s ROI score 1.1 stars higher than Female customers.
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Male
4.1/5
Female
3/5
Health Care Service Corporation (HCSC) ROI Score by Ethnicity
Health Care Service Corporation (HCSC)'s ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Health Care Service Corporation (HCSC).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Health Care Service Corporation (HCSC) ROI Score by Usage
Health Care Service Corporation (HCSC)'s ROI score was rated 4.5 stars by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years.
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Health Care Service Corporation (HCSC) Pricing vs. Competitors
Compared to its competitors, Health Care Service Corporation (HCSC)'s ROI score is rated right above Humana.
| COMPANY | Pricing Score | |
|---|---|---|
| Health Care Service Corporation (HCSC) | 3.2/5 |
| Humana | 3.1/5 |
| Blue Shield of California | 2.6/5 |
| BlueCross BlueShield of South Carolina | 2.2/5 |
| Aetna | 1.5/5 |
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Health Care Service Corporation (HCSC) Customer Satisfaction (CSAT)
Health Care Service Corporation (HCSC) Customer Satisfaction (CSAT) Score
64 / 100
Health Care Service Corporation (HCSC) has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Health Care Service Corporation (HCSC) Customer Satisfaction
Health Care Service Corporation (HCSC)'s Customer Satisfaction score was rated highest by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years.
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Ranked Health Care Service Corporation (HCSC) Customer Satisfaction the Highest
Health Care Service Corporation (HCSC) Customer Satisfaction Score by Gender
Health Care Service Corporation (HCSC)'s Customer Satisfaction score was rated 84 by Male customers on Comparably.
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84 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Health Care Service Corporation (HCSC) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Health Care Service Corporation (HCSC) Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Health Care Service Corporation (HCSC) Customer Satisfaction Score by Usage
Health Care Service Corporation (HCSC)'s Customer Satisfaction score was rated 100 points by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years.
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Health Care Service Corporation (HCSC) Customer Satisfaction vs. Competitors
Compared to its competitors, Health Care Service Corporation (HCSC)'s Customer Satisfaction score is rated right above Humana.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Health Care Service Corporation (HCSC) | 64% |
| Humana | 57% |
| Blue Shield of California | 37% |
| BlueCross BlueShield of South Carolina | 21% |
| Aetna | 15% |
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Health Care Service Corporation (HCSC) Customer Service
3.6/5
Health Care Service Corporation (HCSC) has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Health Care Service Corporation (HCSC)'s Customer Service
Address
Chicago, IL 60601
Website
http://www.hcsc.com/
Phone Number
(800) 654-7385
Quick Insights into Health Care Service Corporation (HCSC) Customer Service
Health Care Service Corporation (HCSC)'s Customer Service score was rated highest by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Health Care Service Corporation (HCSC) Customer Service the Highest
Ranked Health Care Service Corporation (HCSC) Customer Service the Lowest
Health Care Service Corporation (HCSC) Customer Service Score by Gender
Female customers rated Health Care Service Corporation (HCSC)'s Customer Service score 0.2 stars higher than Male customers.
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Male
4.3/5
Female
4.5/5
Health Care Service Corporation (HCSC) Customer Service Score by Ethnicity
Health Care Service Corporation (HCSC)'s Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Health Care Service Corporation (HCSC).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Health Care Service Corporation (HCSC) Customer Service Score by Usage
Health Care Service Corporation (HCSC)'s Customer Service score was rated 4.6 stars by customers who have used Health Care Service Corporation (HCSC)'s products/services for Over 10 Years.
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Health Care Service Corporation (HCSC) Customer Service vs. Competitors
Compared to its competitors, Health Care Service Corporation (HCSC)'s Customer Service score is rated right above Humana.
| COMPANY | Customer Service Score | |
|---|---|---|
| Health Care Service Corporation (HCSC) | 3.6/5 |
| Humana | 3.2/5 |
| Blue Shield of California | 2.6/5 |
| BlueCross BlueShield of South Carolina | 1.9/5 |
| Aetna | 1.5/5 |
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Health Care Service Corporation (HCSC) as an Employer
2.5/5
Health Care Service Corporation (HCSC) has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Health Care Service Corporation (HCSC)
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Health Care Service Corporation (HCSC) scored a -18 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Health Care Service Corporation (HCSC) would recommend the brand to a friend. ENPS measures how likely Health Care Service Corporation (HCSC) employees would recommend working at Health Care Service Corporation (HCSC) to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 27% | Promoters |
|---|---|
| 14% | Passive |
| 59% | Detractors |
