-45
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Brand Page
Express Scripts
Marketing or Exec? Claim Your Free Account
Want to learn more about
Get in touch & set up a free account now
About Express Scripts' Brand
integrated pharmacy benefit management Among its major competitors, Express Scripts is ranked in 9th place for NPS while Rite Aid is 1st, and AmerisourceBergen is 2nd. Overall, Express Scripts has a negative social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
55%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.1/5
Customer Service
Express Scripts CMO
Express Scripts Ranking
- #4 / 4 of its competitors
Express Scripts NPS
Express Scripts's Net Promoter Score (NPS) is a -45 with 23% Promoters, 9% Passives, and 68% Detractors. Net Promoter Score tracks whether Express Scripts's customers would recommend using the product based on a scale of -100 to 100.
Express Scripts Overall NPS
| 23% | Promoters |
|---|---|
| 9% | Passives |
| 68% | Detractors |
Express Scripts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -52 | May 2021 | -52 |
Jun 2021 -40 | Jun 2021 | -40 |
Aug 2021 -46 | Aug 2021 | -46 |
Sep 2021 -43 | Sep 2021 | -43 |
Oct 2021 -45 | Oct 2021 | -45 |
Nov 2021 -47 | Nov 2021 | -47 |
Dec 2021 -48 | Dec 2021 | -48 |
Jan 2022 -48 | Jan 2022 | -48 |
Feb 2022 -43 | Feb 2022 | -43 |
Mar 2022 -48 | Mar 2022 | -48 |
Apr 2022 -46 | Apr 2022 | -46 |
May 2022 -47 | May 2022 | -47 |
How Other Brands Compare
Express Scripts is ranked #4 for NPS among its competitors. Walmart and CVS Health come in first and second, with UnitedHealth Group coming in at third.
Sign Up for Brand Profile PRO to get the full Comparison data of Express Scripts vs Competitors.
PRO Demo Our Brand Intelligence Solutions
Express Scripts |  Walmart |  CVS Health |  UnitedHealth Group | |
| Global Ranking | #- | #104 | #118 | #198 |
| NPS | -45 | 14 | 12 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Negative | Negative | Neutral | Negative |
| Valuation Updated every 24 hours for public companies | - | $382.64B | $92.35B | $344.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Express Scripts NPS by Gender
Female customers rated Express Scripts's NPS 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full NPS by Gender data of Express Scripts.
Male
-74
Express Scripts's NPS was rated -74 by Male customers on Comparably.
Sign Up to learn about Express Scripts' NPS Score rated by Male customers on Comparably.
13%
Promoters
0%
Passives
87%
Detractors
Female
-58
Express Scripts's NPS was rated -58 by Female customers on Comparably.
Sign Up to learn about Express Scripts' NPS Score rated by Female customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Express Scripts NPS by Ethnicity
Express Scripts's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Express Scripts.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -67 | Other | -67 |
Express Scripts NPS by Age
Express Scripts's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Express Scripts.
Express Scripts NPS by Usage
Express Scripts's NPS was rated the highest by customers who have used Express Scripts's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of Express Scripts.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -45 | 2 to 5 Years | -45 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -72 | Over 10 Years | -72 |
Express Scripts NPS vs. Competitors
Compared to its competitors, Express Scripts's NPS is rated right below Aetna.
| COMPANY | NPS Score | |
|---|---|---|
 | Rite Aid | 19 |
 | AmerisourceBergen | 16 |
| Walmart | 14 |
| CVS Health | 12 |
 | Humana | 12 |
| UnitedHealth Group | 10 |
 | Anthem, Inc. | 10 |
 | Aetna | -44 |
| Express Scripts | -45 |
Unlock Express Scripts NPS vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Express Scripts NPS vs. Competitors data and gain insights into your customers today.
Express Scripts Customer Reviews
Out of the 9 Express Scripts customer reviews 1 was positive and 8 were constructive. Express Scripts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Express Scripts Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Express Scripts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Express Scripts Customer Loyalty Score by Gender
Female customers rated Express Scripts's Customer Loyalty score 24% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Express Scripts.
Male
46%
Yes
Female
70%
Yes
Express Scripts Customer Loyalty Score by Ethnicity
Express Scripts's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Express Scripts.
38
out of 100
Caucasian
70
out of 100
Other
Express Scripts Customer Loyalty Score by Age
Express Scripts's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Express Scripts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 10% | 41-45 | 10% |
46-50 70% | 46-50 | 70% |
51-55 78% | 51-55 | 78% |
56-60 40% | 56-60 | 40% |
61-65 78% | 61-65 | 78% |
66+ 55% | 66+ | 55% |
Express Scripts Customer Loyalty Score by Usage
Express Scripts's Customer Loyalty score was rated the highest by customers who have used Express Scripts's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Express Scripts Customer Loyalty Score by Industry
Express Scripts's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Express Scripts Customer Loyalty vs. Competitors
Compared to its competitors, Express Scripts's Customer Loyalty score is rated right below Rite Aid.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anthem, Inc. | 78% |
| CVS Health | 76% |
| Humana | 75% |
| Walmart | 74% |
| UnitedHealth Group | 74% |
| Aetna | 67% |
| AmerisourceBergen | 60% |
| Rite Aid | 59% |
| Express Scripts | 55% |
Unlock Express Scripts Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Express Scripts Customer Loyalty vs. Competitors data and gain insights into your customers today.
Express Scripts Product Quality
2.3/5
Express Scripts has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Express Scripts' overall Product Quality score rated by its users and customers.
Express Scripts Product Information
Express Scripts’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Express Scripts's product the highest. Reviewers from the Tech industry rated Express Scripts the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Express Scripts Product Quality
Express Scripts's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up Sign Up to unlock insights into how customers have ranked Express Scripts' Product Quality.
Ranked Express Scripts Product Quality the Highest
Ranked Express Scripts Product Quality the Lowest
Express Scripts Product Quality Score by Gender
Female customers rated Express Scripts's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Express Scripts.
Male
1.5/5
Female
2/5
Express Scripts Product Quality Score by Ethnicity
Express Scripts's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Express Scripts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.8 | Other | 1.8 |
Express Scripts Product Quality Score by Age
Express Scripts's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Express Scripts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Express Scripts Product Quality Score by Usage
Express Scripts's Product Quality score was rated the highest by customers who have used Express Scripts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Express Scripts Product Quality Score by Industry
Express Scripts's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Express Scripts Product Quality vs. Competitors
Compared to its competitors, Express Scripts's Product Quality score is rated right above Aetna, and is preceded by Anthem, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| AmerisourceBergen | 3.8/5 |
| Walmart | 3.6/5 |
| Rite Aid | 3.6/5 |
| CVS Health | 3.6/5 |
| Humana | 3.5/5 |
| UnitedHealth Group | 3.5/5 |
| Anthem, Inc. | 3.5/5 |
| Express Scripts | 2.3/5 |
| Aetna | 2.1/5 |
Unlock Express Scripts Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Express Scripts Product Quality vs. Competitors data and gain insights into your customers today.
Express Scripts Pricing
Express Scripts ROI & Value For Money
2.4/5
Express Scripts has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Express Scripts' overall ROI score rated by its users and customers.
Express Scripts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Tech industry think that they had the lowest ROI from Express Scripts.
Quick Insights into Express Scripts ROI
Express Scripts's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Express Scripts's products/services for Over 10 Years.
Sign Up Sign Up to unlock insights into how customers have ranked Express Scripts' ROI score.
Ranked Express Scripts ROI the Highest
Ranked Express Scripts ROI the Lowest
Express Scripts ROI Score by Gender
Female customers rated Express Scripts's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Express Scripts.
Male
1.7/5
Female
2/5
Express Scripts ROI Score by Ethnicity
Express Scripts's ROI score was rated 1.6 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Express Scripts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.6 | Other | 1.6 |
Express Scripts ROI Score by Age
Express Scripts's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Express Scripts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
Express Scripts ROI Score by Usage
Express Scripts's ROI score was rated the highest by customers who have used Express Scripts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Express Scripts ROI Score by Industry
Express Scripts's ROI score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Express Scripts Pricing vs. Competitors
Compared to its competitors, Express Scripts's ROI score is rated right above Aetna, and is preceded by UnitedHealth Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Rite Aid | 3.8/5 |
| AmerisourceBergen | 3.6/5 |
| Walmart | 3.6/5 |
| CVS Health | 3.4/5 |
| Humana | 3.4/5 |
| Anthem, Inc. | 3.4/5 |
| UnitedHealth Group | 3.3/5 |
| Express Scripts | 2.4/5 |
| Aetna | 1.9/5 |
Unlock Express Scripts ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Express Scripts ROI vs. Competitors data and gain insights into your customers today.
Express Scripts Customer Service
2.1/5
Express Scripts has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Express Scripts' overall Customer Service score rated by its users and customers.
About Express Scripts's Customer Service
Address
Saint Louis, MO 63121
Website
http://www.express-scripts.com
Phone Number
(952) 837-7171
Express Scripts's Social Links
Quick Insights into Express Scripts Customer Service
Express Scripts's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up Sign Up to unlock insights into how customers have ranked Express Scripts' Customer Service score.
Ranked Express Scripts Customer Service the Highest
Ranked Express Scripts Customer Service the Lowest
Express Scripts Customer Service Score by Gender
Female customers rated Express Scripts's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Express Scripts.
Male
1.5/5
Female
1.8/5
Express Scripts Customer Service Score by Ethnicity
Express Scripts's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Express Scripts.
0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
Express Scripts Customer Service Score by Age
Express Scripts's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Express Scripts.
0
1
2
3
4
5
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Express Scripts Customer Service Score by Usage
Express Scripts's Customer Service score was rated the highest by customers who have used Express Scripts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Express Scripts Customer Service Score by Industry
Express Scripts's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Express Scripts Customer Service vs. Competitors
Compared to its competitors, Express Scripts's Customer Service score is rated right above Aetna, and is preceded by UnitedHealth Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rite Aid | 3.7/5 |
| AmerisourceBergen | 3.7/5 |
| CVS Health | 3.6/5 |
| Humana | 3.6/5 |
| Anthem, Inc. | 3.5/5 |
| Walmart | 3.5/5 |
| UnitedHealth Group | 3.4/5 |
| Express Scripts | 2.1/5 |
| Aetna | 1.9/5 |
Unlock Express Scripts Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Express Scripts Customer Service vs. Competitors data and gain insights into your customers today.
Express Scripts as an Employer
3.4/5
Express Scripts has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Express Scripts scored a -45 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Express Scripts would recommend the brand to a friend. ENPS measures how likely Express Scripts employees would recommend working at Express Scripts to a friend.
Net Promoter Score
-45
NPS Score
| 23% | Promoters |
|---|---|
| 9% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 25% | Promoters |
|---|---|
| 43% | Passive |
| 32% | Detractors |
Want to learn more about
Get in touch & set up a free account now