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NPS
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Centene Corporation
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About Centene Corporation's Brand
As a Fortune 25 healthcare leader, we’re committed to providing high-quality, accessible care to individuals and families, especially in underserved communities. Our innovative approach integrates physical, behavioral and social services to make a real difference in health outcomes. We value collaboration and are dedicated to excellence, creating an environment where our employee contributions can truly shine. Join us in transforming healthcare and enhancing the well-being of communities across the country. To learn more about career opportunities with Centene, visit: https://jobs.centene.com/ Among its major competitors, Centene Corporation is ranked in 4th place for NPS while Springfield Hospital is 1st, and CVS Health is 2nd. Overall, Centene Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $36.79B
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Centene Corporation CMO
C. David Minifie
Mr. C. David Minifie, also known as Dave has been Chief Marketing Officer at Centene Corp. since April 2012 and has been its Executive Vice President of Business Integration since December 2012 and also served as Chairman of the Strategy Unit, driving overall strategy development. Mr. Minifie oversees marketing and branding efforts. He served as Vice President at Centene Corp. from April 2012 to December 2012. Mr. Minifie has more than 20 years of leadership experience with a strong focus on consumer products marketing. Prior to joining Centene, Mr. Minifie served as Associate Marketing Director for a division of Proctor & Gamble, where he led all aspects of a $500 million product portfolio, including strategic direction.
Centene Corporation Ranking
- #3 / 4 of its competitors
Centene Corporation NPS
Centene Corporation's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether Centene Corporation's customers would recommend using the product based on a scale of -100 to 100.
Centene Corporation Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
Centene Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -3 | Jul 2024 | -3 |
Aug 2024 -4 | Aug 2024 | -4 |
Sep 2024 -4 | Sep 2024 | -4 |
Oct 2024 -4 | Oct 2024 | -4 |
Nov 2024 -6 | Nov 2024 | -6 |
Dec 2024 -6 | Dec 2024 | -6 |
Jan 2025 -6 | Jan 2025 | -6 |
Feb 2025 -6 | Feb 2025 | -6 |
Jul 2025 -6 | Jul 2025 | -6 |
Aug 2025 -6 | Aug 2025 | -6 |
Oct 2025 -7 | Oct 2025 | -7 |
Dec 2025 -7 | Dec 2025 | -7 |
How Other Brands Compare
Centene Corporation is ranked third for NPS among its competitors. CVS Health and Humana come in first and second, with UnitedHealth Group coming in at #4. Among those competitors, it is the lowest valued company behind UnitedHealth Group.
Centene Corporation |  CVS Health |  UnitedHealth Group |  Humana | |
| Global Ranking | #- | #118 | #198 | #300 |
| NPS | -7 | 18 | -14 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $36.79B | $92.35B | $344.29B | $53.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centene Corporation NPS by Gender
Male customers rated Centene Corporation's NPS 29 points higher than Female customers.
Male
-42
Centene Corporation's NPS was rated -42 by Male customers on Comparably.
22%
Promoters
14%
Passives
64%
Detractors
Female
-71
Centene Corporation's NPS was rated -71 by Female customers on Comparably.
11%
Promoters
7%
Passives
82%
Detractors
Centene Corporation NPS by Ethnicity
Centene Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -48 | Caucasian | -48 |
African American/Black -28 | African American/Black | -28 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Native American -66 | Native American | -66 |
Other -80 | Other | -80 |
Centene Corporation NPS by Age
Centene Corporation's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Centene Corporation NPS by Usage
Centene Corporation's NPS was rated the highest by customers who have used Centene Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years -62 | 2 to 5 Years | -62 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Centene Corporation NPS vs. Competitors
Compared to its competitors, Centene Corporation's NPS is rated right above UnitedHealth Group, and is preceded by Humana.
| COMPANY | NPS Score | |
|---|---|---|
 | Springfield Hospital | 100 |
| CVS Health | 18 |
| Humana | 2 |
| Centene Corporation | -7 |
| UnitedHealth Group | -14 |
 | Molina Healthcare | -19 |
 | Elevance Health | -39 |
 | Aetna | -68 |
 | Express Scripts | -74 |
Centene Corporation Customer Reviews
Out of the 11 Centene Corporation customer reviews 3 were positive and 8 were constructive. Centene Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Centene Corporation Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Centene Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Centene Corporation Customer Loyalty Score by Gender
Male customers rated Centene Corporation's Customer Loyalty score 17% higher than Female customers.
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Male
75%
Yes
Female
58%
Yes
Centene Corporation Customer Loyalty Score by Ethnicity
Centene Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Centene Corporation.
66
out of 100
Caucasian
87
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
40
out of 100
Native American
55
out of 100
Other
Centene Corporation Customer Loyalty Score by Age
Centene Corporation's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 78% | 26-30 | 78% |
31-35 66% | 31-35 | 66% |
36-40 55% | 36-40 | 55% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 82% | 51-55 | 82% |
56-60 78% | 56-60 | 78% |
61-65 100% | 61-65 | 100% |
66+ 37% | 66+ | 37% |
Centene Corporation Customer Loyalty Score by Usage
Centene Corporation's Customer Loyalty score was rated the highest by customers who have used Centene Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Centene Corporation Customer Loyalty Score by Industry
Centene Corporation's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Centene Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Centene Corporation's Customer Loyalty score is rated right above UnitedHealth Group, and is preceded by Molina Healthcare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Springfield Hospital | 100% |
| CVS Health | 80% |
| Humana | 76% |
| Molina Healthcare | 75% |
| Centene Corporation | 69% |
| UnitedHealth Group | 69% |
| Elevance Health | 66% |
| Aetna | 62% |
| Express Scripts | 61% |
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Centene Corporation Product Quality
3.1/5
Centene Corporation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Centene Corporation Product Information
Centene Corporation’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Centene Corporation's product the highest. Reviewers from the Consulting industry rated Centene Corporation the lowest at 1.5.
- Website
- http://centene.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Centene Corporation Product Quality
Centene Corporation's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Centene Corporation's products/services for Over 10 Years.
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Ranked Centene Corporation Product Quality the Highest
Ranked Centene Corporation Product Quality the Lowest
Centene Corporation Product Quality Score by Gender
Male customers rated Centene Corporation's Product Quality score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Centene Corporation Product Quality Score by Ethnicity
Centene Corporation's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Native American 2 | Native American | 2 |
Other 1.5 | Other | 1.5 |
Centene Corporation Product Quality Score by Age
Centene Corporation's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.7 | 41-45 | 3.7 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Centene Corporation Product Quality Score by Usage
Centene Corporation's Product Quality score was rated the highest by customers who have used Centene Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Centene Corporation Product Quality Score by Industry
Centene Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Consulting industry customers.
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Centene Corporation Product Quality vs. Competitors
Compared to its competitors, Centene Corporation's Product Quality score is rated right above UnitedHealth Group, and is preceded by Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Springfield Hospital | 5/5 |
| CVS Health | 3.5/5 |
| Humana | 3.3/5 |
| Centene Corporation | 3.1/5 |
| UnitedHealth Group | 2.9/5 |
| Molina Healthcare | 2.9/5 |
| Elevance Health | 2.3/5 |
| Aetna | 1.6/5 |
| Express Scripts | 1.5/5 |
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Centene Corporation Pricing
Centene Corporation ROI & Value For Money
2.9/5
Centene Corporation has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Centene Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Consulting industry think that they had the lowest ROI from Centene Corporation.
Quick Insights into Centene Corporation ROI
Centene Corporation's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Centene Corporation's products/services for Over 10 Years.
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Ranked Centene Corporation ROI the Highest
Ranked Centene Corporation ROI the Lowest
Centene Corporation ROI Score by Gender
Male customers rated Centene Corporation's ROI score 1.1 stars higher than Female customers.
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Male
2.7/5
Female
1.6/5
Centene Corporation ROI Score by Ethnicity
Centene Corporation's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Native American 1.7 | Native American | 1.7 |
Other 1.5 | Other | 1.5 |
Centene Corporation ROI Score by Age
Centene Corporation's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.4 | 26-30 | 2.4 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.6 | 36-40 | 1.6 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2.5 | 46-50 | 2.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Centene Corporation ROI Score by Usage
Centene Corporation's ROI score was rated the highest by customers who have used Centene Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Centene Corporation ROI Score by Industry
Centene Corporation's ROI score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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Centene Corporation Pricing vs. Competitors
Compared to its competitors, Centene Corporation's ROI score is rated right above UnitedHealth Group, and is preceded by Humana.
| COMPANY | Pricing Score | |
|---|---|---|
| Springfield Hospital | 5/5 |
| CVS Health | 3.4/5 |
| Humana | 3.1/5 |
| Centene Corporation | 2.9/5 |
| UnitedHealth Group | 2.9/5 |
| Molina Healthcare | 2.9/5 |
| Elevance Health | 2.2/5 |
| Express Scripts | 1.6/5 |
| Aetna | 1.5/5 |
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Centene Corporation Customer Satisfaction (CSAT)
Centene Corporation Customer Satisfaction (CSAT) Score
51 / 100
Centene Corporation has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
27%
Satisfied
24%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
8%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Centene Corporation Customer Satisfaction
Centene Corporation's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used Centene Corporation's products/services for Over 10 Years.
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Ranked Centene Corporation Customer Satisfaction the Highest
Ranked Centene Corporation Customer Satisfaction the Lowest
Centene Corporation Customer Satisfaction Score by Gender
Male customers rated Centene Corporation's Customer Satisfaction score 13 points higher than Female customers.
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33 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 19% | |
Very Dissatisfied | 29% |
20 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 54% |
Centene Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Centene Corporation's Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.
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35 / 100
Very Satisfied
25%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
25%
CSAT according to African American/Black
Centene Corporation's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Centene Corporation's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Native American
Centene Corporation's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Centene Corporation's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
70%
Centene Corporation Customer Satisfaction Score by Age
Centene Corporation's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Centene Corporation Customer Satisfaction Score by Usage
Centene Corporation's Customer Satisfaction score was rated the highest by customers who have used Centene Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Centene Corporation Customer Satisfaction Score by Industry
Centene Corporation's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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{
"title": "Centene Corporation Customer Satisfaction Score by Industry",
"text": "Centene Corporation's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.",
"bars": [
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"label": "Tech",
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"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
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"scoreClassName": "max",
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},
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}Centene Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Centene Corporation's Customer Satisfaction score is rated right above UnitedHealth Group, and is preceded by Humana.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Springfield Hospital | 100% |
| CVS Health | 68% |
| Humana | 56% |
| Centene Corporation | 51% |
| UnitedHealth Group | 49% |
| Molina Healthcare | 45% |
| Elevance Health | 31% |
| Aetna | 14% |
| Express Scripts | 12% |
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Centene Corporation Customer Service
2.9/5
Centene Corporation has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Centene Corporation's Customer Service
Address
7700 Forsyth Blvd, Saint Louis, MO 63105
Website
http://centene.com
Phone Number
8662126634
Centene Corporation's Social Links
Quick Insights into Centene Corporation Customer Service
Centene Corporation's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Centene Corporation's products/services for Over 10 Years.
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Ranked Centene Corporation Customer Service the Highest
Ranked Centene Corporation Customer Service the Lowest
Centene Corporation Customer Service Score by Gender
Male customers rated Centene Corporation's Customer Service score 0.8 stars higher than Female customers.
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Male
2.4/5
Female
1.6/5
Centene Corporation Customer Service Score by Ethnicity
Centene Corporation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Native American 1.7 | Native American | 1.7 |
Other 1.5 | Other | 1.5 |
Centene Corporation Customer Service Score by Age
Centene Corporation's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Centene Corporation Customer Service Score by Usage
Centene Corporation's Customer Service score was rated the highest by customers who have used Centene Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Centene Corporation Customer Service Score by Industry
Centene Corporation's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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Centene Corporation Customer Service vs. Competitors
Compared to its competitors, Centene Corporation's Customer Service score is rated right above UnitedHealth Group, and is preceded by Humana.
| COMPANY | Customer Service Score | |
|---|---|---|
| Springfield Hospital | 5/5 |
| CVS Health | 3.7/5 |
| Humana | 3.2/5 |
| Centene Corporation | 2.9/5 |
| UnitedHealth Group | 2.9/5 |
| Molina Healthcare | 2.9/5 |
| Elevance Health | 2.1/5 |
| Aetna | 1.5/5 |
| Express Scripts | 1.5/5 |
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Centene Corporation as an Employer
3.8/5
Centene Corporation has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Centene Corporation scored a -7 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Centene Corporation would recommend the brand to a friend. ENPS measures how likely Centene Corporation employees would recommend working at Centene Corporation to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 41% | Promoters |
|---|---|
| 25% | Passive |
| 34% | Detractors |
