41
NPS
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Appian
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About Appian's Brand
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.For more information, visit appian.com. [Nasdaq: APPN] Among its major competitors, Appian is ranked in 3rd place for NPS while BP Logix is 1st, and ServiceNow is 2nd. Overall, Appian has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $7.95B
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Appian Ranking
- #2 / 4 of its competitors
Appian NPS
Appian's Net Promoter Score (NPS) is a 41 with 59% Promoters, 23% Passives, and 18% Detractors. Net Promoter Score tracks whether Appian's customers would recommend using the product based on a scale of -100 to 100.
Appian Overall NPS
| 59% | Promoters |
|---|---|
| 23% | Passives |
| 18% | Detractors |
Appian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jul 2020 0 | Jul 2020 | 0 |
Aug 2020 41 | Aug 2020 | 41 |
Sep 2020 39 | Sep 2020 | 39 |
Oct 2020 40 | Oct 2020 | 40 |
Apr 2021 43 | Apr 2021 | 43 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2024 37 | Mar 2024 | 37 |
Apr 2024 39 | Apr 2024 | 39 |
Aug 2024 40 | Aug 2024 | 40 |
Jan 2026 40 | Jan 2026 | 40 |
How Other Brands Compare
Appian is ranked second for NPS among its competitors. ServiceNow and Pegasystems come in first and third, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.
Appian |  Oracle |  ServiceNow |  Pegasystems | |
| Global Ranking | #- | #173 | #331 | #518 |
| NPS | 41 | 11 | 44 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $7.95B | $207.07B | $115.73B | $9.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Appian NPS by Usage
Appian's NPS was rated the highest by customers who have used Appian's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 35 | 1 to 2 Years | 35 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
Appian NPS vs. Competitors
Compared to its competitors, Appian's NPS is rated right above Salesforce, and is preceded by ServiceNow.
| COMPANY | NPS Score | |
|---|---|---|
 | BP Logix | 69 |
| ServiceNow | 44 |
| Appian | 41 |
 | Salesforce | 36 |
| Pegasystems | 20 |
| Oracle | 11 |
 | Software AG | 6 |
 | AgilePoint | N/A |
 | Technisys | N/A |
Appian Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Appian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Appian Customer Loyalty vs. Competitors
Compared to its competitors, Appian's Customer Loyalty score is rated right above Salesforce, and is preceded by Software AG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BP Logix | 100% |
| ServiceNow | 86% |
| Pegasystems | 79% |
| Software AG | 79% |
| Appian | 75% |
| Salesforce | 75% |
| Oracle | 72% |
| AgilePoint | N/A |
| Technisys | N/A |
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Appian Product Quality
3.9/5
Appian has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Appian Product Information
Appian serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Appian supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Appian’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Appian's product the highest. Reviewers from the Hospitality industry rated Appian the lowest at 3.
- Website
- http://www.appian.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
French
German
Italian
Product Type
Business Process Management (BPM) Software
Application Development Software
Application Builder Software
Quick Insights into Appian Product Quality
Appian's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Hospitality industry.
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Ranked Appian Product Quality the Highest
Ranked Appian Product Quality the Lowest
Appian Product Quality Score by Usage
Appian's Product Quality score was rated the highest by customers who have used Appian's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Appian Product Quality Score by Industry
Appian's Product Quality score was rated the highest by Education industry customers, and the lowest by Hospitality industry customers.
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Appian Product Quality vs. Competitors
Compared to its competitors, Appian's Product Quality score is rated right above Pegasystems, and is preceded by Salesforce.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| BP Logix | 4/5 |
| Salesforce | 4/5 |
| Appian | 3.9/5 |
| Pegasystems | 3.9/5 |
| Software AG | 3.8/5 |
| Oracle | 3.7/5 |
| AgilePoint | N/A |
| Technisys | N/A |
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Appian Pricing
Appian ROI & Value For Money
3.8/5
Appian has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Appian Pricing Plans
Appian has a pricing structure that accommodates small, medium, and large businesses. Starting from $75/month, Appian uses a subscription model and offers the following: Application edition: $75.00/user/month and Enterprise edition: $150.00/user/month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Government & Legal industry think that they had the lowest ROI from Appian.
Who Uses Appian?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Appian ROI
Appian's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Government & Legal industry.
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Ranked Appian ROI the Highest
Ranked Appian ROI the Lowest
Appian ROI Score by Industry
Appian's ROI score was rated the highest by Education industry customers, and the lowest by Government & Legal industry customers.
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Appian Pricing vs. Competitors
Compared to its competitors, Appian's ROI score is rated right above Software AG, and is preceded by Pegasystems.
| COMPANY | Pricing Score | |
|---|---|---|
| BP Logix | 4.1/5 |
| ServiceNow | 4.1/5 |
| Salesforce | 4/5 |
| Pegasystems | 3.8/5 |
| Appian | 3.8/5 |
| Software AG | 3.7/5 |
| Oracle | 3.7/5 |
| AgilePoint | N/A |
| Technisys | N/A |
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Appian Customer Satisfaction (CSAT)
Appian Customer Satisfaction (CSAT) Score
60 / 100
Appian has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Appian Customer Satisfaction vs. Competitors
Compared to its competitors, Appian's Customer Satisfaction score is rated right above AgilePoint, and is preceded by Software AG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BP Logix | 100% |
| ServiceNow | 83% |
| Salesforce | 79% |
| Pegasystems | 69% |
| Oracle | 67% |
| Software AG | 67% |
| Appian | 60% |
| AgilePoint | 0% |
| Technisys | 0% |
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Appian Customer Service
3.8/5
Appian has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Appian's Customer Service
Address
7950 Jones Branch Dr, Mclean, VA 22102
Website
http://www.appian.com
Phone Number
(703) 442-8844
Appian's Social Links
Appian Customer Service vs. Competitors
Compared to its competitors, Appian's Customer Service score is rated right above Software AG, and is preceded by Pegasystems.
| COMPANY | Customer Service Score | |
|---|---|---|
| BP Logix | 4.7/5 |
| ServiceNow | 4.1/5 |
| Salesforce | 4/5 |
| Pegasystems | 4/5 |
| Appian | 3.8/5 |
| Software AG | 3.7/5 |
| Oracle | 3.6/5 |
| AgilePoint | N/A |
| Technisys | N/A |
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Appian as an Employer
4.9/5
Appian has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Appian scored a 41 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Appian would recommend the brand to a friend. ENPS measures how likely Appian employees would recommend working at Appian to a friend.
Net Promoter Score
41
NPS Score
| 59% | Promoters |
|---|---|
| 23% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 67% | Promoters |
|---|---|
| 23% | Passive |
| 10% | Detractors |
