6
NPS
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Software AG
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About Software AG's Brand
Software AG provides business process management, data management, and consulting services worldwide. Among its major competitors, Software AG is ranked in 5th place for NPS while Appian is 1st, and SAP is 2nd. Overall, Software AG has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Software AG Ranking
- #4 / 4 of its competitors
Software AG NPS
Software AG's Net Promoter Score (NPS) is a 6 with 42% Promoters, 22% Passives, and 36% Detractors. Net Promoter Score tracks whether Software AG's customers would recommend using the product based on a scale of -100 to 100.
Software AG Overall NPS
| 42% | Promoters |
|---|---|
| 22% | Passives |
| 36% | Detractors |
Software AG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 30 | Nov 2022 | 30 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 27 | Jan 2023 | 27 |
Mar 2023 26 | Mar 2023 | 26 |
May 2023 25 | May 2023 | 25 |
Sep 2023 30 | Sep 2023 | 30 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 13 | Jan 2024 | 13 |
Feb 2024 10 | Feb 2024 | 10 |
Jul 2024 8 | Jul 2024 | 8 |
Feb 2025 6 | Feb 2025 | 6 |
How Other Brands Compare
Software AG is ranked #4 for NPS among its competitors. Appian and SAP come in first and second, with IBM coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Software AG NPS by Gender
Software AG's NPS was rated 13 by Male customers on Comparably.
Male
13
Software AG's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
N/A
Software AG's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Software AG NPS by Age
Software AG's NPS was rated 33 points by customers ages 31-35 on Comparably.
Software AG NPS by Usage
Software AG's NPS was rated 0 points by customers who have used Software AG's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Software AG NPS vs. Competitors
Compared to its competitors, Software AG's NPS is rated right above INTETICS, CO., and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
 | Appian | 41 |
 | SAP | 34 |
 | TIBCO Software Inc. | 28 |
 | IBM | 26 |
| Software AG | 6 |
 | INTETICS, CO. | N/A |
 | CA Technologies | -33 |
 | Compuware | -100 |
Software AG Customer Reviews
Out of the 3 Software AG customer reviews 2 were positive and 1 was constructive. Software AG customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Software AG Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Software AG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Software AG Customer Loyalty Score by Gender
Software AG's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Software AG Customer Loyalty Score by Age
Software AG's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Software AG Customer Loyalty Score by Usage
Software AG's Customer Loyalty score was rated 82% by customers who have used Software AG's products/services for 2 to 5 Years.
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Software AG Customer Loyalty Score by Industry
Software AG's Customer Loyalty score was rated 85% by Tech industry customers.
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Software AG Customer Loyalty vs. Competitors
Compared to its competitors, Software AG's Customer Loyalty score is rated right above Appian, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TIBCO Software Inc. | 87% |
| SAP | 80% |
| IBM | 79% |
| Software AG | 79% |
| Appian | 75% |
| CA Technologies | 69% |
| Compuware | 10% |
| INTETICS, CO. | N/A |
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Software AG Product Quality
3.8/5
Software AG has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Software AG Product Information
Software AG serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Software AG supports Web devices and offers products for small, medium, and large sized businesses.
Software AG’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Software AG's product the highest.
- Website
- http://www.softwareag.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Languages Supported
English
Product Type
Business Process Management (BPM) Software
Development Tools Software
Cloud Integration Software
Platform as a Service (PaaS) Software
Quick Insights into Software AG Product Quality
Software AG's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Software AG Product Quality the Highest
Software AG Product Quality Score by Gender
Software AG's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Software AG Product Quality Score by Age
Software AG's Product Quality score was rated 3.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
Software AG Product Quality Score by Usage
Software AG's Product Quality score was rated 3.4 stars by customers who have used Software AG's products/services for 2 to 5 Years.
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Software AG Product Quality Score by Industry
Software AG's Product Quality score was rated 4.2 stars by Tech industry customers.
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Software AG Product Quality vs. Competitors
Compared to its competitors, Software AG's Product Quality score is rated right above CA Technologies, and is preceded by IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| TIBCO Software Inc. | 4.2/5 |
| SAP | 4.1/5 |
| Appian | 3.9/5 |
| IBM | 3.8/5 |
| Software AG | 3.8/5 |
| CA Technologies | 3.4/5 |
| Compuware | 2.5/5 |
| INTETICS, CO. | N/A |
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Software AG Pricing
Software AG ROI & Value For Money
3.7/5
Software AG has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Software AG Pricing Plans
Software AG has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Software AG?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Software AG ROI
Software AG's ROI score was rated highest by customers ages 31-35.
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Ranked Software AG ROI the Highest
Software AG ROI Score by Gender
Software AG's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Software AG ROI Score by Age
Software AG's ROI score was rated 4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
Software AG ROI Score by Usage
Software AG's ROI score was rated 3.5 stars by customers who have used Software AG's products/services for 2 to 5 Years.
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Software AG ROI Score by Industry
Software AG's ROI score was rated 4 stars by Tech industry customers.
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Software AG Pricing vs. Competitors
Compared to its competitors, Software AG's ROI score is rated right above CA Technologies, and is preceded by Appian.
| COMPANY | Pricing Score | |
|---|---|---|
| SAP | 3.9/5 |
| TIBCO Software Inc. | 3.8/5 |
| IBM | 3.8/5 |
| Appian | 3.8/5 |
| Software AG | 3.7/5 |
| CA Technologies | 3.5/5 |
| Compuware | 1.5/5 |
| INTETICS, CO. | N/A |
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Software AG Customer Satisfaction (CSAT)
Software AG Customer Satisfaction (CSAT) Score
67 / 100
Software AG has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
29%
Satisfied
38%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Software AG Customer Satisfaction
Software AG's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Software AG Customer Satisfaction the Highest
Software AG Customer Satisfaction Score by Gender
Software AG's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
Software AG Customer Satisfaction Score by Usage
Software AG's Customer Satisfaction score was rated 67 points by customers who have used Software AG's products/services for 2 to 5 Years.
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Software AG Customer Satisfaction Score by Industry
Software AG's Customer Satisfaction score was rated 80 points by Tech industry customers.
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}Software AG Customer Satisfaction vs. Competitors
Compared to its competitors, Software AG's Customer Satisfaction score is rated right above Appian, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Compuware | 100% |
| TIBCO Software Inc. | 84% |
| SAP | 82% |
| IBM | 76% |
| Software AG | 67% |
| Appian | 60% |
| CA Technologies | 20% |
| INTETICS, CO. | 0% |
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Software AG Customer Service
3.7/5
Software AG has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Software AG's Customer Service
Address
Uhlmann Str. 12, Reston, VA 20190
Website
http://www.softwareag.com
Phone Number
(496) 151-920
Software AG's Social Links
Quick Insights into Software AG Customer Service
Software AG's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Software AG Customer Service the Highest
Software AG Customer Service Score by Gender
Software AG's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Software AG Customer Service Score by Age
Software AG's Customer Service score was rated 4.1 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
Software AG Customer Service Score by Usage
Software AG's Customer Service score was rated 3.9 stars by customers who have used Software AG's products/services for 2 to 5 Years.
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Software AG Customer Service Score by Industry
Software AG's Customer Service score was rated 4.3 stars by Tech industry customers.
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Software AG Customer Service vs. Competitors
Compared to its competitors, Software AG's Customer Service score is rated right above CA Technologies, and is preceded by Appian.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAP | 4/5 |
| IBM | 3.9/5 |
| Appian | 3.8/5 |
| Software AG | 3.7/5 |
| CA Technologies | 3.5/5 |
| TIBCO Software Inc. | 3.4/5 |
| Compuware | 1.5/5 |
| INTETICS, CO. | N/A |
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Software AG as an Employer
3.8/5
Software AG has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Software AG scored a 6 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Software AG would recommend the brand to a friend. ENPS measures how likely Software AG employees would recommend working at Software AG to a friend.
Net Promoter Score
6
NPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
