-100
NPS
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Compuware
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About Compuware's Brand
Compuware provides enterprise software and IT services for IT portfolio management, application development, and quality assurance. Among its major competitors, Compuware is ranked in 8th place for NPS while ASG is 1st, and New Relic is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Compuware Ranking
- #4 / 4 of its competitors
Compuware NPS
Compuware's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Compuware's customers would recommend using the product based on a scale of -100 to 100.
Compuware Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Compuware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
How Other Brands Compare
Compuware is ranked #4 for NPS among its competitors. Dynatrace and IBM come in first and second, with AppDynamics coming in at third.
Compuware |  IBM |  Dynatrace |  AppDynamics | |
| Global Ranking | #- | #106 | #474 | #549 |
| NPS | -100 | 26 | 37 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $119.05B | - | $222.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compuware NPS vs. Competitors
Compared to its competitors, Compuware's NPS is rated right below CA Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | ASG | 43 |
 | New Relic | 42 |
| Dynatrace | 37 |
| IBM | 26 |
| AppDynamics | 22 |
 | Software AG | 6 |
 | CA Technologies | -33 |
| Compuware | -100 |
Compuware Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Compuware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Compuware Customer Loyalty vs. Competitors
Compared to its competitors, Compuware's Customer Loyalty score is rated right below ASG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dynatrace | 84% |
| AppDynamics | 80% |
| IBM | 79% |
| Software AG | 79% |
| New Relic | 78% |
| CA Technologies | 69% |
| ASG | 60% |
| Compuware | 10% |
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Compuware Product Quality
2.5/5
Compuware has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Compuware Product Information
Compuware’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.compuware.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Small Business Services
Compuware Product Quality vs. Competitors
Compared to its competitors, Compuware's Product Quality score is rated right below CA Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dynatrace | 4.4/5 |
| New Relic | 4.1/5 |
| AppDynamics | 4/5 |
| IBM | 3.8/5 |
| Software AG | 3.8/5 |
| ASG | 3.7/5 |
| CA Technologies | 3.4/5 |
| Compuware | 2.5/5 |
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Compuware Pricing
Compuware ROI & Value For Money
1.5/5
Compuware has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Compuware Pricing vs. Competitors
Compared to its competitors, Compuware's ROI score is rated right below ASG.
| COMPANY | Pricing Score | |
|---|---|---|
| Dynatrace | 4.3/5 |
| AppDynamics | 4/5 |
| IBM | 3.8/5 |
| New Relic | 3.8/5 |
| Software AG | 3.7/5 |
| CA Technologies | 3.5/5 |
| ASG | 3.4/5 |
| Compuware | 1.5/5 |
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Compuware Customer Satisfaction (CSAT)
Compuware Customer Satisfaction (CSAT) Score
100 / 100
Compuware has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compuware Customer Satisfaction vs. Competitors
Compared to its competitors, Compuware's Customer Satisfaction score is rated right above New Relic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Compuware | 100% |
| New Relic | 87% |
| IBM | 76% |
| Dynatrace | 75% |
| AppDynamics | 74% |
| Software AG | 67% |
| ASG | 60% |
| CA Technologies | 20% |
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Compuware Customer Service
1.5/5
Compuware has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Compuware's Customer Service
Address
1 Campus Martius, Detroit, MI
Website
http://www.compuware.com
Phone Number
(800) 266-7892
Compuware Customer Service vs. Competitors
Compared to its competitors, Compuware's Customer Service score is rated right below CA Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dynatrace | 4.2/5 |
| IBM | 3.9/5 |
| ASG | 3.9/5 |
| New Relic | 3.9/5 |
| AppDynamics | 3.7/5 |
| Software AG | 3.7/5 |
| CA Technologies | 3.5/5 |
| Compuware | 1.5/5 |
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Compuware as an Employer
4.1/5
Compuware has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Compuware scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Compuware would recommend the brand to a friend. ENPS measures how likely Compuware employees would recommend working at Compuware to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
