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NPS
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Pyramid Consulting
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About Pyramid Consulting's Brand
Pyramid Consulting, Inc. provides Staffing and Technology Solution services to enterprise customers. Headquartered in Atlanta, GA with offices across the United States, Canada, Europe and India, we serve companies ranging from innovative startups to Fortune 500 and 1000 companies. Among its major competitors, Pyramid Consulting is ranked in 4th place for NPS while Insight Global is 1st, and Accenture (Global) is 2nd.
Pyramid Consulting Ranking
- #4 / 4 of its competitors
Pyramid Consulting NPS
Pyramid Consulting's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Pyramid Consulting's customers would recommend using the product based on a scale of -100 to 100.
Pyramid Consulting Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Pyramid Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
How Other Brands Compare
Pyramid Consulting is ranked #4 for NPS among its competitors. Insight Global and Accenture (Global) come in first and second, with Pegasystems coming in at third.
Pyramid Consulting |  Pegasystems |  Insight Global |  Accenture (Global) | |
| Global Ranking | #- | #518 | #582 | #807 |
| NPS | 0 | 20 | 37 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.25B | $3.37B | $168.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pyramid Consulting NPS vs. Competitors
Compared to its competitors, Pyramid Consulting's NPS is rated right above ArcTouch, and is preceded by Pegasystems.
| COMPANY | NPS Score | |
|---|---|---|
| Insight Global | 37 |
| Accenture (Global) | 28 |
| Pegasystems | 20 |
| Pyramid Consulting | 0 |
 | ArcTouch | N/A |
 | Kony | -67 |
Pyramid Consulting Customer Satisfaction (CSAT)
Pyramid Consulting Customer Satisfaction (CSAT) Score
100 / 100
Pyramid Consulting has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pyramid Consulting Customer Satisfaction vs. Competitors
Compared to its competitors, Pyramid Consulting's Customer Satisfaction score is rated right above Insight Global.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pyramid Consulting | 100% |
| Insight Global | 83% |
| Accenture (Global) | 77% |
| Pegasystems | 69% |
| Kony | 34% |
| ArcTouch | 0% |
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Pyramid Consulting as an Employer
4.6/5
Pyramid Consulting has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pyramid Consulting scored a 0 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Pyramid Consulting would recommend the brand to a friend. ENPS measures how likely Pyramid Consulting employees would recommend working at Pyramid Consulting to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
